| 01Legal operator identity | DocumentedThe terms footer names Twocent Technology Limited as the operator of BC.GAME. The footer gives Belize company number 41939 and an address at Sea Urchin Street #2, San Pedro, Ambergris Caye. The licences page, the privacy policy and the AML policy give the same company as number 000041939 at Sea Urchin Street, without the house number. The Anjouan licence register names the same company for bc.game. The pages were read on the official mirror bc.co, which the operator lists at bcgame.com. | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. |
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| 02Licence and domain coverage | Partial evidenceThe footer, the licences page and the privacy policy state licence ALSI-202410011-FI1 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Twocent Technology Limited. The register shows status valid, type B2C, issue date 2024-10-02 and expiry date 2027-10-01. The register row lists bc.game among 12 domains. It does not list bc.co, the mirror that RTP Ledger read. Coverage gaps: licence status. | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedTerms clause 4.3 bars residents of, and access from, 12 named territories. They are Australia, Austria, France, Germany, the Netherlands, Spain, the Union of the Comoros, the United Kingdom, mainland China, Hong Kong, Macau and the United States. The clause also bars all FATF-blacklisted countries and other jurisdictions that the Anjouan Offshore Financial Authority prohibits. The KYC help article lists unsupported regions for verification. That list adds Brazil as a temporary restriction and does not name China, Hong Kong or Macau. The two published lists do not match. | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. |
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| 04Account journey and closure | DocumentedTerms clause 5.1 allows one personal account for each individual. Registration is an invitation to contract, and acceptance occurs only when the account is created. Clause 4.1 sets a minimum age of 18, or a higher age where the law requires it. The registration page states that the registered email address cannot be changed later. The KYC help article describes two levels. Basic KYC needs a government photo ID and a selfie taken from five angles. Advanced KYC needs a proof of address dated within the last 3 months, but only on request. Review is automated in most cases. A player can resubmit up to 6 times, and some cases go to manual review. The article states that a player who fails KYC can still play, but some currencies need KYC for deposits or withdrawals. The self-exclusion help article states that permanent self-exclusion is also used to close accounts. After a permanent exclusion, the player has a 7-day withdrawal period from the date of notification. The account then becomes inaccessible and any remaining balance is forfeited. Funds with open wagering requirements are forfeited at once. The registration page tells a player who needs a new email address to close the account and open a new one. | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. |
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| 05Payment catalogue | DocumentedThe deposit-confirmation article gives a table of 15 entries: BTC, SATS, ETH, XRP, DOGE, USDT, LTC, BCH, XLM, TRX, BSV, EOS, DAI, USDC and XMR. The article tells USDT senders to use the specific ERC20 or TRC20 address. The deposit guide tells the player to choose the coin and the network in the cashier. XRP, XLM and EOS also need a memo, tag or destination ID. Neither article states that the table is the complete list. | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. |
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| 06Deposit terms | DocumentedThe deposit-confirmation article states that the minimum deposit differs by cryptocurrency and that support can give the figure. It states that there is no maximum. Deposits take between 1 minute and 2 hours. Deposits from contract wallets can take up to 12 hours. The table asks 1-3 confirmations for BTC, 6 for ETH and USDT, 2 for BCH, 9 for BSV and 6-12 for most other coins. Terms clause 10.5 states that limits normally show before the transaction completes. | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. |
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| 07Withdrawal terms | Partial evidenceTerms clause 11.1 makes withdrawals subject to identity verification and promotional conditions. Clause 11.4 allows a delay while the operator reviews fraud or compliance risk. Clause 11.7 allows a withdrawal fee only where it shows before confirmation. The fee guide states a minimum withdrawal fee of 0.1%. The VIP page lists fee-free deposits and withdrawals as a VIP reward. Help articles state a 24-hour withdrawal hold after a password change and after 2FA is disabled. No checked page states a minimum withdrawal amount. RTP Ledger has not observed a withdrawal on bc.game. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe Monthly 4 Deposit Bonus article lists four stages in a fixed order. They are 180% from a $5.00 deposit, 240% from $10.00, 300% from $20.00 and 360% from $30.00. The bonus goes to locked rakeback. It unlocks into withdrawable cash as the player wagers on non-PvP games. The stages reset on the 1st of each month at 00:00 UTC. The article does not state the unlock rate, a maximum bonus amount or an expiry. Terms clause 12.2 states that each promotion can carry its own rules. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 5.3 allows document requests at any time, including before deposits or withdrawals. Clause 6.2 lists photo ID, proof of address, payment-method and wallet ownership, a selfie, source of funds and source of wealth. Clause 6.7 allows delayed withdrawals and a suspended account if the player does not complete verification. The KYC help article states that some currencies need KYC for deposits or withdrawals. No checked page states a withdrawal amount that triggers verification. RTP Ledger has not run a test account on bc.game. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe gambling limits page offers loss or wagering limits over a daily, weekly, monthly or quarterly period. Active limits reset at 00:00 UTC at the end of each period. Removing a limit takes effect at 00:00 UTC after a cooling-off period of at least 24 hours. Terms clause 16.4 also names deposit limits, session reminders and cooling-off periods where the platform supports them. The self-exclusion page and help article describe a 24-hour cooldown first. The player then chooses 1 day, 1 week, 1 month, 6 months or a permanent exclusion. Both pages state that self-exclusion cannot be reversed. A self-excluded player can still log in to withdraw. Discrepancy: the responsible gambling FAQ states that self-exclusion locks the account for a minimum of 6 months. The same FAQ offers a 7-day cooling-off period. This claim record states both and does not resolve the difference. | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a bc.game test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceTerms clause 20.1 tells players to contact customer support first. Clause 20.2 allows escalation for internal review. Clause 20.5 allows confidential arbitration under rules that the company specifies, where the law permits. The terms do not name an external dispute body or a response deadline. Coverage gaps: attributable complaint cases. | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe Anjouan register row for Twocent Technology Limited lists 12 domains under one licence, including hash.game, bc.fun, bcpoker.com and blaze.game. The licences page names two more brands under other companies and other licences. BlockDance Africa Limited runs bcbet.ng under a Nigerian permit. PRODUCCIONES MOVILES S.A DE C.V. runs bcgame.mx under a Mexican permit, and PUBLIPLAY MEXICO, S.A. of C.V. manages it. The privacy policy mentions affiliated companies within a BC.GAME corporate group. No checked page names a parent company. Coverage gaps: parent/legal-group relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe provably fair page gives a worked Crash calculation that sets a 1% house edge. The responsible gambling FAQ states that all games have an RTP and a house edge. No checked page publishes an RTP figure for each game. RTP Ledger records the catalogue fields as unknown. Coverage gaps: published game RTP values. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that BC.GAME generated 10 million hashes for Crash and releases them in reverse order. Each hash maps to one Crash multiplier, so each result exists before the round starts. The page shows how to turn a hash into a multiplier with a 1% house edge. It links to a verification script on GitHub. The checked section covers Crash only. RTP Ledger has not reproduced a BC.GAME Crash round with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA help article explains how to enable authenticator-app 2FA after email or phone verification. The Google Authenticator page states that an enabled 2FA code is required at each login and each withdrawal. The 2FA article states that withdrawals are disabled for 24 hours after 2FA is disabled. Terms clause 7.2 recommends multi-factor authentication where available. The password-change article states that withdrawals stop for 24 hours after any password change. Terms clause 7.3 asks the player to report a suspected compromise without delay. The same clause lets the operator suspend access while it completes security and identity checks. Coverage gaps: withdrawal re-verification. | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe support page states that a 24-hour online customer support team is available at any time. The licences page gives compliance@bcgame.com for legal and compliance questions. Terms clause 20.1 sends complaints to customer support first. RTP Ledger has not timed a support request on bc.game. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe VIP level article lists seven tiers: Beginner, Bronze, Silver, Gold, Platinum, Diamond and Eternal. Each tier has levels I to X. XP comes from valid bets on non-PvP games. Each level gives a level-up reward with no expiry. The VIP Club page lists lossback, reloads, fee-free deposits and withdrawals and a VIP host. The page states no rate or threshold for those perks. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | DocumentedThe privacy policy names Twocent Technology Limited as the company that processes personal data. Section 2 lists account, contact, device, financial, location, government ID, usage and fraud-prevention data. Section 4 allows transfers outside the player's country under Standard Contractual Clauses and Data Processing Agreements. Section 9 allows sharing within the BC.GAME corporate group and with service providers. Section 5 of the privacy policy keeps account data while the account is active. It keeps transaction records for up to 7 years and fraud-prevention data for up to 5 years. It keeps marketing preferences until the player opts out. After those periods the data is deleted or anonymised, unless the law requires longer retention. Section 6 of the privacy policy lists a right to erasure when it is legally applicable, plus rights to access, correction, restriction, objection and portability. The policy does not describe a separate deletion request path. The self-exclusion help article states that permanent self-exclusion is used to close accounts. | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. |
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