| 01Legal operator identity | DocumentedThe homepage, footer and Our License page name EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan. Terms clause 1.2 names the same company. The privacy policy names EZ Spins Ltd as data controller. The Anjouan licence validator names EZ Spins Ltd for the website bitcasino.io. | DocumentedThe About Us section of the terms names Moon Revolution Limitada, a Costa Rica company, as the owner and operator of Gamdom. The site footer gives registration number 3-102-903008 and the same San José address. Section 1.2 of the privacy policy names the same company and number as the data controller. The Anjouan licence validator names Moon Revolution Limitada for the website gamdom.com. |
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| 02Licence and domain coverage | DocumentedThe Our License page cites licence ALSI-202509076-F12, issued on 30.09.2025 by the Anjouan authority. The Licence Update article states that Bitcasino moves from its Curaçao licence to an Anjouan licence on 30 September 2026. On 2026-10-24 the Anjouan validation page listed EZ Spins Ltd, bitcasino.io and licence ALSI-202509076-FI2 with operating status VALID. The site prints the digit 1 where the validator has the letter I. The 2025 issue date and the 2026 move date are both as published. | DocumentedThe terms and the site footer cite licence number ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed Moon Revolution Limitada and the website gamdom.com with operating status VALID. Discrepancy: the validator prints the licence number as ALSI-152406043-FI4, with a final "4" that the operator pages do not show. This record does not resolve the difference. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedThe restricted jurisdictions page lists 47 jurisdictions. The list includes the United States, the United Kingdom, Brazil, France, Germany, Spain, the Netherlands, Australia and Curaçao. The page states that users located in or from these regions may not register or play. | DocumentedSection 3.4 of the terms names 37 jurisdictions where Gamdom does not offer services. The list includes the United States, the United Kingdom, Australia, Austria, Belgium, Denmark, France, Germany and Greece. It also includes Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Serbia, Slovakia, Slovenia, Spain and Sweden. The other entries are Curaçao, Aruba, Bonaire, Gibraltar, Guernsey, Jersey, the Isle of Man, Iran, Myanmar, North Korea, Puerto Rico and five French overseas territories. Use of a VPN or proxy from these jurisdictions can lead to account restriction. The Anjouan validator lists its own excluded territories. Comoros is on the validator list but not on the terms list. |
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| 04Account journey and closure | Partial evidenceTerms clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Clause 3.7 lets the operator remove an unused balance one month after a 3-month inactivity notice. The player can recover it through safety@bitcasino.io. Coverage gaps: observed verification journey, observed account-closure journey. | Partial evidenceSection 1 of the terms requires the player to be 18 or the legal gambling age in their jurisdiction. Section 2.1 makes registration a condition for bets, deposits and withdrawals. Registration also gives consent to KYC checks at registration or at any later time. Section 2.3 allows one active account per person. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL, plus CAD. Neither page names a network for each asset. | DocumentedThe Supported Chains article, dated 18 September 2026, lists 11 crypto assets and their networks for deposits and withdrawals. They are BTC, ETH on ERC-20, USDT on ERC-20, TRC-20 or BNB Smart Chain, and USDC on ERC-20, Solana or BNB Smart Chain. The others are USD1 on ERC-20 or Solana, LTC, TRX, XRP, DOGE, SOL and BNB. The homepage payment table also lists bank and card methods and Pulse Gift Cards. The homepage states that gift cards are a deposit method only and that coin swapping is not supported. |
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| 06Deposit terms | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC, 10,000 SHIB and 10 CAD. The fees article states that Bitcasino charges no transaction fees, except in some cases shown during payment. A deposit is credited after a number of blockchain confirmations. | DocumentedThe homepage payment table gives a minimum deposit for each crypto asset, for example 0.000001 BTC, 5 USDT and 2.02 XRP with a destination tag. The table states that minimums "move with the market" and that the cashier shows the current figure. Section 4 of the terms states Gamdom charges no internal deposit fee, and third-party fees can apply. A deposit on an unsupported network or below the minimum can be lost, or a fee can be deducted to recover it. Section 4.1 requires each deposit to be wagered once before a withdrawal. |
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| 07Withdrawal terms | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. The terms allow large withdrawals in parts of up to 1 million USDT per week. The processing article states that most crypto withdrawals take a few minutes, and large or unusual ones are manual. RTP Ledger has not observed a withdrawal on bitcasino.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceSection 5 of the terms requires cleared deposits and completed KYC, where KYC is requested, before a withdrawal. Gamdom sets no fixed monthly maximum. It can pay a large withdrawal in instalments. Section 5.3 states a withdrawal or miner fee can apply, set by third parties. The transaction-fees article states the minimum withdrawal changes with the fees Gamdom pays. The withdrawal-status article states most withdrawals are processed within 5 minutes to 1 hour. RTP Ledger has not observed a withdrawal on gamdom.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe reward terms state that Bitcasino does not offer deposit or welcome rewards. They state that rewards won from promotions, tournaments, Casino Boost and the Loyalty Club carry no wagering requirement. Reward types are free spins, free chips and cash rewards. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe homepage, the FAQ and the Gamdom Rewards article describe a 15% boost to Instant Rewards for new accounts. No page states a maximum amount for that boost. The Deposit Bonus Guide states that the minimum deposit, bonus percentage, maximum bonus and wagering multiple vary by offer and account. It gives no figures. RTP Ledger records the economic terms as unknown until a page states them. The FAQ states the 15% rakeback boost must be activated within 6 hours and then stays valid for 7 days. The Deposit Bonus Guide requires opt-in before the deposit and allows the offer once per player. While its wagering is active, sports bets are blocked and no rakeback is earned. Section 6.1 of the terms limits each promotion to one claim per person, IP address, residential address, device and email. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clause 5.8 states the deposit trigger. Clause 6.6 allows additional checks on withdrawals above EUR 2,500. The policy accepts a passport, national identity card, driving licence or residence permit, with a proof of address. RTP Ledger has not run a test account on bitcasino.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe verification article states players can typically deposit, play and withdraw without KYC unless Gamdom requests it. Level 2 needs a government-issued ID and a selfie through Veriff. Level 3 asks for proof of income, such as payslips or bank statements, only on request. Withdrawals can be disabled until checks complete. Sections 2.1 and 2.2 of the terms allow checks at any time, including source of funds. No checked page publishes an amount threshold. RTP Ledger has not run a test account on gamdom.com. The stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. The page names safergaming@bitcasino.io. An account closed under self-exclusion cannot be reopened before the period ends. The responsible gaming page names no deposit, loss or wager limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. | Partial evidenceThe responsible gambling page and help article describe self-exclusion only. They do not describe a deposit, loss or wager limit tool. Section 10 of the terms mentions deposit limits only in a list of forbidden actions. RTP Ledger has not checked the account settings for a limit tool. The responsible gambling page offers a self-exclusion tool in account Settings for 1, 5 or 8 days. During the exclusion, deposits, promotion codes, tips and gameplay are blocked, and withdrawals stay available. The account-closure article offers a ban of any chosen length, for example 1 month, 6 months or 1 year, through live chat or email. That ban cannot be reversed before it ends. Section 3.2 of the terms allows a self-exclusion request at support@gamdom.com. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a bitcasino.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a gamdom.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceThe Dispute Resolution page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes have 14 calendar days. Account disputes have 30 calendar days. ADR is available at the operator's expense. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source |
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| 13Ownership and related brands | Partial evidenceThe responsible gaming page offers its services "alongside our sister platform Sportsbet.io". The bitcasino.io footer and the Anjouan validator name EZ Spins Ltd as operator. The sportsbet.io record names the same company and licence number. The pages checked name EZ Spins Ltd and no parent company. The Licence Update article calls EZ Spins Ltd a new Anjouan entity. It does not name the earlier Curaçao operator. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe house edge article states that most games display RTP statistics below the game. The terms tell players to open the information section of a game to see its theoretical RTP. RTP Ledger has not captured per-game RTP values on bitcasino.io. Coverage gaps: published game RTP values. | DocumentedThe homepage states Gamdom Originals run at an RTP of up to 100%. It names an Increased RTP Games category and states that a slot shows its RTP, volatility and bet range in its info panel. The homepage states iTech Labs tests the RNG games. The Gamdom Originals help article shows its RTP figures only in images. RTP Ledger did not read a per-game RTP figure as text. |
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| 15Fairness and verification | Partial evidenceThe provably fair article covers Bitcasino Originals. It publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle. The article gives a reference verifier. RTP Ledger has not reproduced a Bitcasino Originals bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states Gamdom builds a chain of 10 million SHA-256 hashes for each game from a server secret. The game server plays the chain in reverse order, and each game hash is published after the game. The page publishes the final chain hashes for Crash, Roulette and Hilo. It links sample verifier code for 11 Originals. The Originals help article describes the same method. RTP Ledger has not reproduced a Gamdom Originals result with the published verifier code. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe terms recommend Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe 2FA article describes 2FA with an authenticator app such as Google Authenticator or Authy. Once active, the code is required to log in, make withdrawals and send tips. Section 2.4 of the terms encourages players to use 2FA. The 2FA article states setup gives recovery codes. A player who loses 2FA access emails support@gamdom.com from the linked email address. The account compromise procedure asks the player to report by email or live chat. Gamdom reactivates the account after the player confirms the security steps. Coverage gaps: withdrawal re-verification. |
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| 17Support and escalation | Partial evidenceThe help centre lists hello@bitcasino.io as its email. Terms clause 24.1 names support chat and email. Clause 3.7 names safety@bitcasino.io for removed dormant balances. The responsible gaming page names safergaming@bitcasino.io. RTP Ledger has not timed a support request on bitcasino.io. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe support page lists 24/7 live support and support@gamdom.com with a listed time of "10 mins". Section 17 of the terms sends complaints to support@gamdom.com. The terms name no outside dispute-resolution service. RTP Ledger has not timed a support request on gamdom.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Loyalty Club article states that a 1 USDT bet earns 5 loyalty points. Only real-money play earns points, and play with an active reward earns none. The expiry article states that a tier is kept for the current and the next month. Loyalty points reset to zero at the start of each month. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe Gamdom Rewards article describes Instant, Weekly and Monthly Rewards. Bet amounts, house edge, RTP and undisclosed factors set their value. Weekly and Monthly Rewards can be taken at once or as a 7-day reload worth 25% more. Royalty Up has 24 levels in eight tiers, from Bronze to Opal. The VIP article states the VIP Club is invitation-only and lists fee-free withdrawals. The operator pages conflict on reward expiry. The Gamdom Rewards article, updated in the check week, states none of the rewards expire. The rakeback article states Weekly and Monthly Rewards must be claimed within the week or month, or they expire. The homepage also states those pools expire if not claimed. No page states the effective reward value. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names EZ Spins Ltd as the controller of personal data. It lists the purposes of collection and states that SSL protects sensitive data. The privacy policy sends deletion requests to cs@bitcasino.io and promises a response within a month. The terms let a player close the account by email to customer support. Coverage gaps: category-level retention schedule. | DocumentedThe privacy policy names Moon Revolution Limitada as data controller. It lists data categories with their GDPR legal bases, including identity documents and source-of-funds data for KYC. It names recipient types and states transfers outside the EEA use safeguards such as Standard Contractual Clauses. Requests go to support@gamdom.com, with a one-month response target. Section 10.1.3 of the privacy policy gives a right to erasure where no overriding reason to keep the data exists. Section 7.2 keeps data after account closure for the listed periods. The account-closure article states termination removes the account from active databases. Some data is kept for fraud prevention, investigations and legal duties. Section 7.1 of the privacy policy keeps transaction records for at least five years and account records for five years after the relationship ends. Marketing data is kept until consent is withdrawn or for two years. Technical and usage data is kept for up to 24 months. Communication records are kept for up to three years. Longer periods can apply where law requires. |
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