| 01Legal operator identity | DocumentedThe homepage, footer and Our License page name EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan. Terms clause 1.2 names the same company. The privacy policy names EZ Spins Ltd as data controller. The Anjouan licence validator names EZ Spins Ltd for the website bitcasino.io. | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. |
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| 02Licence and domain coverage | DocumentedThe Our License page cites licence ALSI-202509076-F12, issued on 30.09.2025 by the Anjouan authority. The Licence Update article states that Bitcasino moves from its Curaçao licence to an Anjouan licence on 30 September 2026. On 2026-10-24 the Anjouan validation page listed EZ Spins Ltd, bitcasino.io and licence ALSI-202509076-FI2 with operating status VALID. The site prints the digit 1 where the validator has the letter I. The 2025 issue date and the 2026 move date are both as published. | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedThe restricted jurisdictions page lists 47 jurisdictions. The list includes the United States, the United Kingdom, Brazil, France, Germany, Spain, the Netherlands, Australia and Curaçao. The page states that users located in or from these regions may not register or play. | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. |
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| 04Account journey and closure | Partial evidenceTerms clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Clause 3.7 lets the operator remove an unused balance one month after a 3-month inactivity notice. The player can recover it through safety@bitcasino.io. Coverage gaps: observed verification journey, observed account-closure journey. | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. |
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| 05Payment catalogue | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL, plus CAD. Neither page names a network for each asset. | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. |
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| 06Deposit terms | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC, 10,000 SHIB and 10 CAD. The fees article states that Bitcasino charges no transaction fees, except in some cases shown during payment. A deposit is credited after a number of blockchain confirmations. | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. |
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| 07Withdrawal terms | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. The terms allow large withdrawals in parts of up to 1 million USDT per week. The processing article states that most crypto withdrawals take a few minutes, and large or unusual ones are manual. RTP Ledger has not observed a withdrawal on bitcasino.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe reward terms state that Bitcasino does not offer deposit or welcome rewards. They state that rewards won from promotions, tournaments, Casino Boost and the Loyalty Club carry no wagering requirement. Reward types are free spins, free chips and cash rewards. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clause 5.8 states the deposit trigger. Clause 6.6 allows additional checks on withdrawals above EUR 2,500. The policy accepts a passport, national identity card, driving licence or residence permit, with a proof of address. RTP Ledger has not run a test account on bitcasino.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. The page names safergaming@bitcasino.io. An account closed under self-exclusion cannot be reopened before the period ends. The responsible gaming page names no deposit, loss or wager limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a bitcasino.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceThe Dispute Resolution page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes have 14 calendar days. Account disputes have 30 calendar days. ADR is available at the operator's expense. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe responsible gaming page offers its services "alongside our sister platform Sportsbet.io". The bitcasino.io footer and the Anjouan validator name EZ Spins Ltd as operator. The sportsbet.io record names the same company and licence number. The pages checked name EZ Spins Ltd and no parent company. The Licence Update article calls EZ Spins Ltd a new Anjouan entity. It does not name the earlier Curaçao operator. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe house edge article states that most games display RTP statistics below the game. The terms tell players to open the information section of a game to see its theoretical RTP. RTP Ledger has not captured per-game RTP values on bitcasino.io. Coverage gaps: published game RTP values. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair article covers Bitcasino Originals. It publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle. The article gives a reference verifier. RTP Ledger has not reproduced a Bitcasino Originals bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe terms recommend Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe help centre lists hello@bitcasino.io as its email. Terms clause 24.1 names support chat and email. Clause 3.7 names safety@bitcasino.io for removed dormant balances. The responsible gaming page names safergaming@bitcasino.io. RTP Ledger has not timed a support request on bitcasino.io. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Loyalty Club article states that a 1 USDT bet earns 5 loyalty points. Only real-money play earns points, and play with an active reward earns none. The expiry article states that a tier is kept for the current and the next month. Loyalty points reset to zero at the start of each month. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names EZ Spins Ltd as the controller of personal data. It lists the purposes of collection and states that SSL protects sensitive data. The privacy policy sends deletion requests to cs@bitcasino.io and promises a response within a month. The terms let a player close the account by email to customer support. Coverage gaps: category-level retention schedule. | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. |
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