| 01Legal operator identity | DocumentedThe homepage, footer and Our License page name EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan. Terms clause 1.2 names the same company. The privacy policy names EZ Spins Ltd as data controller. The Anjouan licence validator names EZ Spins Ltd for the website bitcasino.io. | DocumentedThe footer and terms clause 1.1 name Novatrix SRL, a Costa Rica company with registration number 3-102-893958. The registered address is in Potrero Cerrado, Oreamuno, Cartago. The terms and the privacy policy also hold a paragraph that names Vixatrix Limited of Cyprus as a payment agent. The page code shows that paragraph only to logged-in users in one user group. The Tobique and Anjouan regulator lists both name Novatrix as a licence holder. |
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| 02Licence and domain coverage | DocumentedThe Our License page cites licence ALSI-202509076-F12, issued on 30.09.2025 by the Anjouan authority. The Licence Update article states that Bitcasino moves from its Curaçao licence to an Anjouan licence on 30 September 2026. On 2026-10-24 the Anjouan validation page listed EZ Spins Ltd, bitcasino.io and licence ALSI-202509076-FI2 with operating status VALID. The site prints the digit 1 where the validator has the letter I. The 2025 issue date and the 2026 move date are both as published. | Partial evidenceThe footer and the Tobique version of the terms state licence No. 0000002 from the Tobique Gaming Commission. The commission's list shows Novatrix S.R.L with a B2C licence that expires on 2027-03-13. The terms shown to Canada, India and Zimbabwe state Anjouan licence ALSI-202508056-FI2 instead. The Anjouan register lists that licence as valid until 2027-08-24, with luckywins.com among its domains. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedThe restricted jurisdictions page lists 47 jurisdictions. The list includes the United States, the United Kingdom, Brazil, France, Germany, Spain, the Netherlands, Australia and Curaçao. The page states that users located in or from these regions may not register or play. | DocumentedClause 2.4 of the Tobique terms names 30 restricted jurisdictions. The list includes the United States, the United Kingdom, the Netherlands, Ontario and New Brunswick. Clause 2.5 excludes players from Sweden from bonuses, promotions and VIP programmes. Clause 3.1 of the Anjouan terms names a different list of 41 territories. Australia, Germany and Spain are on the Anjouan list but not on the Tobique list. |
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| 04Account journey and closure | Partial evidenceTerms clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Clause 3.7 lets the operator remove an unused balance one month after a 3-month inactivity notice. The player can recover it through safety@bitcasino.io. Coverage gaps: observed verification journey, observed account-closure journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL, plus CAD. Neither page names a network for each asset. | DocumentedTerms clause 4.1 lists 21 accepted currencies, including BTC, ETH, USDT, LTC, XRP, TRX, BNB, ADA and BCH. Clause 10.1 names Visa, Mastercard and other methods such as e-wallets and bank transfers. Clause 10.5 names CoinsPaid for crypto transactions. The payments page lists card and e-wallet methods by licence but has no crypto row. No page checked names a network for any crypto asset. |
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| 06Deposit terms | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC, 10,000 SHIB and 10 CAD. The fees article states that Bitcasino charges no transaction fees, except in some cases shown during payment. A deposit is credited after a number of blockchain confirmations. | DocumentedTerms clause 10.4 sets a minimum deposit of EUR 20 or the equivalent. The maximum depends on the payment method. Clause 10.5 states that crypto deposits through CoinsPaid have no upper limit. Clause 10.3 forbids deposits from accounts in another person's name. Clause 9.7 requires each deposit to be wagered three times before withdrawal. Otherwise the casino can charge a processing fee or refuse the withdrawal. |
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| 07Withdrawal terms | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. The terms allow large withdrawals in parts of up to 1 million USDT per week. The processing article states that most crypto withdrawals take a few minutes, and large or unusual ones are manual. RTP Ledger has not observed a withdrawal on bitcasino.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 11.1 sets a minimum withdrawal of EUR 20, or the crypto equivalent. Clause 11.6 aims to process withdrawals within 72 hours of approval. Clause 11.7 limits withdrawals to EUR 7,500 per rolling 7 days and EUR 15,000 per month. Progressive jackpot wins do not count toward these limits. Clause 11.10 warns that intermediary banks can charge fees on bank transfers, typically up to EUR 16. RTP Ledger has not observed a withdrawal on luckywins.com. Actual processing time and effective fees are not established. Coverage gaps: published crypto withdrawal rules, first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe reward terms state that Bitcasino does not offer deposit or welcome rewards. They state that rewards won from promotions, tournaments, Casino Boost and the Loyalty Club carry no wagering requirement. Reward types are free spins, free chips and cash rewards. Coverage gaps: bonus eligibility and expiry. | DocumentedThe bonus terms offer two first-deposit packages. A deposit of EUR 20 or more gets 100% up to EUR 1,000 plus 100 free spins. A deposit of EUR 100 or more gets 150% up to EUR 1,500, 100 free spins and 7 days of 5% daily cashback. The bonus and free-spin winnings carry 40 times wagering. Bonus winnings are capped at 5 times the bonus. The maximum bet with an active bonus is EUR 5 or USD 5. The bonus terms allow one offer per person, family, home address, email, IP address, payment account and device. Terms clause 2.5 excludes players from Sweden from bonuses. The first-deposit free spins and their winnings expire after 7 days. A player can cancel a bonus without loss of their own funds. |
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| 09KYC and source-of-funds process | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clause 5.8 states the deposit trigger. Clause 6.6 allows additional checks on withdrawals above EUR 2,500. The policy accepts a passport, national identity card, driving licence or residence permit, with a proof of address. RTP Ledger has not run a test account on bitcasino.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 18.4 requires verification by the earliest of three points. These are 30 days after the first deposit, EUR 2,000 in deposits or own-funds wagers, or the first payout. Clause 2.7 requires a valid ID before a player plays with BTC. Clause 9.5 lists photo ID, proof of address and payment-method proof. Clauses 8.4 and 9.3 allow a phone call as part of verification. The KYC-AML policy allows up to 30 working days for document review. RTP Ledger has not run a test account on luckywins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. The page names safergaming@bitcasino.io. An account closed under self-exclusion cannot be reopened before the period ends. The responsible gaming page names no deposit, loss or wager limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. | DocumentedThe responsible gaming page offers deposit, loss and wager limits per day, week or month. A lower limit applies at once. A higher limit needs email confirmation and starts only after the old limit expires. The page warns that deposit limits cannot always apply to crypto deposits. The responsible gaming page offers cooling-off for 1 week, 1 month, 3 months or 6 months. Self-exclusion runs for 6 months, 9 months, 1 year or indefinitely. Both periods block fiat deposits and promotions. The page warns that some crypto deposits can still go through during either period. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a bitcasino.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a luckywins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceThe Dispute Resolution page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes have 14 calendar days. Account disputes have 30 calendar days. ADR is available at the operator's expense. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. | Partial evidenceTerms clause 15.1 sends complaints to the support team first, with internal escalation. Clause 15.5 names EGIS, which operates under Tobique Gaming Commission rules, as the ADR body. Disputes go to disputes@egis-adr.com. Clause 13 bars claims filed more than one year after they arose. Clause 17 sends disputes to arbitration in Costa Rica. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe responsible gaming page offers its services "alongside our sister platform Sportsbet.io". The bitcasino.io footer and the Anjouan validator name EZ Spins Ltd as operator. The sportsbet.io record names the same company and licence number. The pages checked name EZ Spins Ltd and no parent company. The Licence Update article calls EZ Spins Ltd a new Anjouan entity. It does not name the earlier Curaçao operator. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Partial evidenceThe Anjouan register lists 64 domains under the Novatrix SRL licence ALSI-202508056-FI2. The domains include luckywins.com, casinonic.com, woocasino.com and kingbillycasino.com. The Tobique list shows two Novatrix S.R.L licences, one B2C and one B2B. Neither list names a parent company. luckywins.net serves a WordPress page titled "LuckyWins Australia Casino". Its footer links Terms and Conditions, Privacy Policy, Responsible Gaming, FAQ and Support to www.luckywins.com. The page names no operator company and no licence number. RTP Ledger has not established who publishes luckywins.net. Coverage gaps: parent/legal-group relationship, related-brand relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceThe house edge article states that most games display RTP statistics below the game. The terms tell players to open the information section of a game to see its theoretical RTP. RTP Ledger has not captured per-game RTP values on bitcasino.io. Coverage gaps: published game RTP values. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair article covers Bitcasino Originals. It publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle. The article gives a reference verifier. RTP Ledger has not reproduced a Bitcasino Originals bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe FAQ states that iTech Labs, a testing laboratory, certified the casino software. The FAQ states that the random number generator meets industry requirements. No page checked links or quotes a certificate. Coverage gaps: published fairness algorithm, reproduced account-bet verification. Checked Oct 24, 2026LuckyWins FAQ ↗ |
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| 16Account and withdrawal security | Partial evidenceThe terms recommend Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe privacy policy states that the account opens only with the player ID and password. The privacy policy also states that the player can turn on two-factor authentication (2FA). Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe help centre lists hello@bitcasino.io as its email. Terms clause 24.1 names support chat and email. Clause 3.7 names safety@bitcasino.io for removed dormant balances. The responsible gaming page names safergaming@bitcasino.io. RTP Ledger has not timed a support request on bitcasino.io. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe support page gives support@luckywins.com and states that the support team works 24/7. The responsible gaming page names LiveChat and the same email address as contact routes. RTP Ledger has not timed a support request on luckywins.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Loyalty Club article states that a 1 USDT bet earns 5 loyalty points. Only real-money play earns points, and play with an active reward earns none. The expiry article states that a tier is kept for the current and the next month. Loyalty points reset to zero at the start of each month. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe loyalty page data lists ten levels from 0 to 500,000 status points. Weekly cashback starts at the fifth level at 5% with 15 times wagering. The top level lists 25% weekly cashback with 1 times wagering. The level terms credit cashback every Thursday at 06:00 UTC. The maximum win from weekly cashback is EUR 5,000. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names EZ Spins Ltd as the controller of personal data. It lists the purposes of collection and states that SSL protects sensitive data. The privacy policy sends deletion requests to cs@bitcasino.io and promises a response within a month. The terms let a player close the account by email to customer support. Coverage gaps: category-level retention schedule. | Partial evidencePrivacy policy section 2 names Novatrix SRL as the data controller. It gives DPO@novatrixsrl.net as the data protection officer contact. Section 9 keeps personal data for at least five years after account closure under anti-money-laundering rules. Erasure requests within that period are not processed. Coverage gaps: privacy policy coverage, data deletion and account closure. |
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