| 01Legal operator identity | DocumentedThe homepage, footer and Our License page name EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan. Terms clause 1.2 names the same company. The privacy policy names EZ Spins Ltd as data controller. The Anjouan licence validator names EZ Spins Ltd for the website bitcasino.io. | DocumentedThe site footer names EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan, Union of Comoros. Terms clause 1.2 and the Contact Us page name the same company. The Anjouan licence validator names EZ Spins Ltd for the website sportsbet.io. |
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| 02Licence and domain coverage | DocumentedThe Our License page cites licence ALSI-202509076-F12, issued on 30.09.2025 by the Anjouan authority. The Licence Update article states that Bitcasino moves from its Curaçao licence to an Anjouan licence on 30 September 2026. On 2026-10-24 the Anjouan validation page listed EZ Spins Ltd, bitcasino.io and licence ALSI-202509076-FI2 with operating status VALID. The site prints the digit 1 where the validator has the letter I. The 2025 issue date and the 2026 move date are both as published. | DocumentedThe footer cites an Anjouan licence under number ALSI-202509076-F12. The Contact Us page cites ALSI-202509076-FI2. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed EZ Spins Ltd, sportsbet.io and licence ALSI-202509076-FI2 with operating status VALID. The footer number has the digit 1 where the validator has the letter I. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedThe restricted jurisdictions page lists 47 jurisdictions. The list includes the United States, the United Kingdom, Brazil, France, Germany, Spain, the Netherlands, Australia and Curaçao. The page states that users located in or from these regions may not register or play. | DocumentedThe Restricted Jurisdictions page lists 46 jurisdictions, including the United States, the United Kingdom, France, Germany, Spain, the Netherlands and Australia. Terms clause 3.2 bars registration from a restricted jurisdiction and bars third-party software that hides the location. The AML and KYC policy gives a different list. That list adds Algeria, Angola, Belarus, Comoros, Côte d'Ivoire and Kenya. It omits Cameroon, Israel, Italy, Laos, Monaco, Portugal, South Africa and Zimbabwe. RTP Ledger records both lists and does not choose one. |
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| 04Account journey and closure | Partial evidenceTerms clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Clause 3.7 lets the operator remove an unused balance one month after a 3-month inactivity notice. The player can recover it through safety@bitcasino.io. Coverage gaps: observed verification journey, observed account-closure journey. | Partial evidenceTerms clause 2.1.1 requires an age of 18 or over. Clause 2.1.18 allows one account per person. Clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL, plus CAD. Neither page names a network for each asset. | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL. Neither page names a network for each asset. |
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| 06Deposit terms | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC, 10,000 SHIB and 10 CAD. The fees article states that Bitcasino charges no transaction fees, except in some cases shown during payment. A deposit is credited after a number of blockchain confirmations. | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC and 10,000 SHIB. The minimum is the amount received after transaction fees. Terms clause 5.2 states that a deposit below the minimum is void and is not credited or returned. |
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| 07Withdrawal terms | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. The terms allow large withdrawals in parts of up to 1 million USDT per week. The processing article states that most crypto withdrawals take a few minutes, and large or unusual ones are manual. RTP Ledger has not observed a withdrawal on bitcasino.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. It states that Sportsbet.io covers the crypto transaction fee. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. Clause 6.9 allows at least 5x if the operator suspects mixer use. Clause 6.11 allows large withdrawals in parts of up to 1 million USDT per week. RTP Ledger has not observed a withdrawal on sportsbet.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe reward terms state that Bitcasino does not offer deposit or welcome rewards. They state that rewards won from promotions, tournaments, Casino Boost and the Loyalty Club carry no wagering requirement. Reward types are free spins, free chips and cash rewards. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe homepage states a 100% welcome bonus of up to 300 USDT for new sportsbook players. The reward terms give wagering contributions by product but not the terms of this offer. RTP Ledger did not read the offer page, so the wagering requirement, minimum deposit and expiry are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clause 5.8 states the deposit trigger. Clause 6.6 allows additional checks on withdrawals above EUR 2,500. The policy accepts a passport, national identity card, driving licence or residence permit, with a proof of address. RTP Ledger has not run a test account on bitcasino.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clauses 5.8 and 6.5 state the same two triggers. Clause 6.7 allows additional checks on withdrawals above USD 10,000. The policy accepts a passport, national identity card, driving licence or residence permit. Proof of address must be dated within the last three months. Enhanced due diligence can ask for source of funds and source of wealth. RTP Ledger has not run a test account on sportsbet.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. The page names safergaming@bitcasino.io. An account closed under self-exclusion cannot be reopened before the period ends. The responsible gaming page names no deposit, loss or wager limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. | Partial evidenceThe responsible gambling page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. Requests go to safergaming@sportsbet.io. An account closed under self-exclusion cannot be reopened before the period ends. Terms clause 16.2 keeps self-exclusion records for at least seven years. Terms clause 16.1 mentions self-limiting features but names no deposit, loss or wager limit. The responsible gambling page names no limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a bitcasino.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a sportsbet.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceThe Dispute Resolution page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes have 14 calendar days. Account disputes have 30 calendar days. ADR is available at the operator's expense. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. | Partial evidenceThe Contact Us page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes must be filed within 14 calendar days. Account disputes must be filed within 30 calendar days. A complaint not resolved within 30 days can go to an approved ADR provider. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe responsible gaming page offers its services "alongside our sister platform Sportsbet.io". The bitcasino.io footer and the Anjouan validator name EZ Spins Ltd as operator. The sportsbet.io record names the same company and licence number. The pages checked name EZ Spins Ltd and no parent company. The Licence Update article calls EZ Spins Ltd a new Anjouan entity. It does not name the earlier Curaçao operator. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Partial evidenceThe responsible gambling page offers its services "alongside our sister platform Bitcasino.io". The sportsbet.io footer and the Anjouan validator name EZ Spins Ltd as operator. The bitcasino.io record names the same company and licence number. The terms, footer and Contact Us page name EZ Spins Ltd and no parent company. The group structure above EZ Spins Ltd is not established. Coverage gaps: parent/legal-group relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceThe house edge article states that most games display RTP statistics below the game. The terms tell players to open the information section of a game to see its theoretical RTP. RTP Ledger has not captured per-game RTP values on bitcasino.io. Coverage gaps: published game RTP values. | Partial evidenceTerms clause 14.1 states that each game has a theoretical RTP value. It tells players to open the information section of each game to see the RTP value. RTP Ledger has not captured per-game RTP values on sportsbet.io. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair article covers Bitcasino Originals. It publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle. The article gives a reference verifier. RTP Ledger has not reproduced a Bitcasino Originals bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair article publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle with a deck commitment. The article covers dice, roulette, Plinko and card games, and gives a JavaScript reference verifier. RTP Ledger has not reproduced a sportsbet.io bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe terms recommend Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceTerms clause 4.3 recommends Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe help centre lists hello@bitcasino.io as its email. Terms clause 24.1 names support chat and email. Clause 3.7 names safety@bitcasino.io for removed dormant balances. The responsible gaming page names safergaming@bitcasino.io. RTP Ledger has not timed a support request on bitcasino.io. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe Contact Us page names live chat for account and support questions. It names safety@sportsbet.io for dormant accounts. The help centre lists hello@sportsbet.io as its email. The responsible gambling page names safergaming@sportsbet.io. RTP Ledger has not timed a support request on sportsbet.io. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Loyalty Club article states that a 1 USDT bet earns 5 loyalty points. Only real-money play earns points, and play with an active reward earns none. The expiry article states that a tier is kept for the current and the next month. Loyalty points reset to zero at the start of each month. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP page states that VIP Clubhouse entry is by invitation only. It lists a VIP manager, wager-free rewards, weekly bonuses and events. The reward terms state that real-money bets earn Clubhouse points and that tiers give milestone rewards. Neither page publishes tier thresholds or reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names EZ Spins Ltd as the controller of personal data. It lists the purposes of collection and states that SSL protects sensitive data. The privacy policy sends deletion requests to cs@bitcasino.io and promises a response within a month. The terms let a player close the account by email to customer support. Coverage gaps: category-level retention schedule. | DocumentedThe privacy policy lists the purposes of collection and limits disclosure to staff, except where law requires. It states that SSL protects sensitive data. It gives a right of access and correction. The policy calls the controller "Sportsbet (the Company)" and names no legal entity. The privacy policy sends deletion requests to hello@sportsbet.io and promises a response within a month. Terms clause 9.1 lets a player close the account by email to customer support. The AML and KYC policy keeps identity documents, transaction logs, suspicious activity reports and compliance reports for at least five years. Terms clause 4.4 keeps transaction records and verification documents for five years. |
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