| 01Legal operator identity | DocumentedThe terms define the Company as Hot Streak Ltd., registered in Nevis under number C 60238. The registered address is Unit 5, Long Stone House, Main Street, Charlestown, Nevis. The privacy policy names Hot Streak Ltd. as the Company and as data controller for EU and EEA residents. | DocumentedThe About Us section of the terms names Moon Revolution Limitada, a Costa Rica company, as the owner and operator of Gamdom. The site footer gives registration number 3-102-903008 and the same San José address. Section 1.2 of the privacy policy names the same company and number as the data controller. The Anjouan licence validator names Moon Revolution Limitada for the website gamdom.com. |
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| 02Licence and domain coverage | DocumentedThe terms state that The Anjouan Betting and Gaming Board authorises Hot Streak Ltd. under licence ALSI-202504045-FI2. The applicable law is that of Anjouan, Union of Comoros. No licence seal or validator link was found on the pages checked. RTP Ledger has not read a regulator record for this licence. | DocumentedThe terms and the site footer cite licence number ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed Moon Revolution Limitada and the website gamdom.com with operating status VALID. Discrepancy: the validator prints the licence number as ALSI-152406043-FI4, with a final "4" that the operator pages do not show. This record does not resolve the difference. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedTerms clause 3.1.6 requires the account holder not to be resident in 38 named jurisdictions. The list includes Australia, Estonia, Finland, France, Germany, Spain, Sweden and Türkiye. It also includes the United Kingdom, the United States and its territories, and the Union of the Comoros. Curaçao is listed with the other Dutch Caribbean islands. | DocumentedSection 3.4 of the terms names 37 jurisdictions where Gamdom does not offer services. The list includes the United States, the United Kingdom, Australia, Austria, Belgium, Denmark, France, Germany and Greece. It also includes Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Serbia, Slovakia, Slovenia, Spain and Sweden. The other entries are Curaçao, Aruba, Bonaire, Gibraltar, Guernsey, Jersey, the Isle of Man, Iran, Myanmar, North Korea, Puerto Rico and five French overseas territories. Use of a VPN or proxy from these jurisdictions can lead to account restriction. The Anjouan validator lists its own excluded territories. Comoros is on the validator list but not on the terms list. |
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| 04Account journey and closure | Partial evidenceThe signing-in article lists email and password, Google and Facebook. Bank login works only in Finland and Estonia. A password reset uses an email link. Coverage gaps: registration terms, observed verification journey, observed account-closure journey. | Partial evidenceSection 1 of the terms requires the player to be 18 or the legal gambling age in their jurisdiction. Section 2.1 makes registration a condition for bets, deposits and withdrawals. Registration also gives consent to KYC checks at registration or at any later time. Section 2.3 allows one active account per person. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe accepted crypto article names BTC, ETH, USDT, USDC, LTC and SOL as examples and sends players to the cashier for the full list. The player chooses the network in the cashier, for example Tron (TRC20). The withdrawal article also names card and bank account routes. Available methods depend on the country. | DocumentedThe Supported Chains article, dated 18 September 2026, lists 11 crypto assets and their networks for deposits and withdrawals. They are BTC, ETH on ERC-20, USDT on ERC-20, TRC-20 or BNB Smart Chain, and USDC on ERC-20, Solana or BNB Smart Chain. The others are USD1 on ERC-20 or Solana, LTC, TRX, XRP, DOGE, SOL and BNB. The homepage payment table also lists bank and card methods and Pulse Gift Cards. The homepage states that gift cards are a deposit method only and that coin swapping is not supported. |
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| 06Deposit terms | DocumentedThe accepted crypto article states that the cashier shows the minimum deposit. A deposit below that minimum, or sent on a different network, can be lost. A deposit is credited after blockchain confirmation. Terms clause 3.8.26 states that the Company charges no deposit or withdrawal fees. | DocumentedThe homepage payment table gives a minimum deposit for each crypto asset, for example 0.000001 BTC, 5 USDT and 2.02 XRP with a destination tag. The table states that minimums "move with the market" and that the cashier shows the current figure. Section 4 of the terms states Gamdom charges no internal deposit fee, and third-party fees can apply. A deposit on an unsupported network or below the minimum can be lost, or a fee can be deducted to recover it. Section 4.1 requires each deposit to be wagered once before a withdrawal. |
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| 07Withdrawal terms | Partial evidenceThe help centre requires every deposit to be wagered at least once before withdrawal. Terms clause 3.8.25 and the withdrawal article cap withdrawals at EUR 50,000 or equivalent per 24 hours. Clause 3.8.26 charges no fee, but allows a fee after notice for irregular withdrawal activity. Withdrawals go to the last deposit method, in the player's own name. RTP Ledger has not observed a withdrawal on epicbet.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceSection 5 of the terms requires cleared deposits and completed KYC, where KYC is requested, before a withdrawal. Gamdom sets no fixed monthly maximum. It can pay a large withdrawal in instalments. Section 5.3 states a withdrawal or miner fee can apply, set by third parties. The transaction-fees article states the minimum withdrawal changes with the fees Gamdom pays. The withdrawal-status article states most withdrawals are processed within 5 minutes to 1 hour. RTP Ledger has not observed a withdrawal on gamdom.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe bonus article states that bonuses are issued automatically, based on account activity and eligibility. The article states no welcome offer terms. RTP Ledger did not read a current welcome offer page, so its terms are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe homepage, the FAQ and the Gamdom Rewards article describe a 15% boost to Instant Rewards for new accounts. No page states a maximum amount for that boost. The Deposit Bonus Guide states that the minimum deposit, bonus percentage, maximum bonus and wagering multiple vary by offer and account. It gives no figures. RTP Ledger records the economic terms as unknown until a page states them. The FAQ states the 15% rakeback boost must be activated within 6 hours and then stays valid for 7 days. The Deposit Bonus Guide requires opt-in before the deposit and allows the offer once per player. While its wagering is active, sports bets are blocked and no rakeback is earned. Section 6.1 of the terms limits each promotion to one claim per person, IP address, residential address, device and email. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 3.8.3 allows extra security checks, including source of funds and source of wealth declarations with bank statements or payslips. Clause 3.8.2 allows the account to be blocked if documents are missing or false. The withdrawal article states documents may be requested before approval. Accepted identity documents are a passport, national ID card or driving licence. No checked page states an amount threshold. RTP Ledger has not run a test account on epicbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe verification article states players can typically deposit, play and withdraw without KYC unless Gamdom requests it. Level 2 needs a government-issued ID and a selfie through Veriff. Level 3 asks for proof of income, such as payslips or bank statements, only on request. Withdrawals can be disabled until checks complete. Sections 2.1 and 2.2 of the terms allow checks at any time, including source of funds. No checked page publishes an amount threshold. RTP Ledger has not run a test account on gamdom.com. The stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe Sustainable Gaming page offers a loss limit per day, week or month. A daily limit resets every 24 hours, and weekly and monthly limits run on 7-day and 30-day cycles. A decrease applies at once. An increase or removal waits 48 hours. The Sustainable Gaming page offers self-exclusion of up to 180 days in the account. An active exclusion cannot be lifted early. Longer or indefinite exclusion goes through support@epicbet.com. The help article adds that self-exclusion covers this brand only and not the operator's other platforms. | Partial evidenceThe responsible gambling page and help article describe self-exclusion only. They do not describe a deposit, loss or wager limit tool. Section 10 of the terms mentions deposit limits only in a list of forbidden actions. RTP Ledger has not checked the account settings for a limit tool. The responsible gambling page offers a self-exclusion tool in account Settings for 1, 5 or 8 days. During the exclusion, deposits, promotion codes, tips and gameplay are blocked, and withdrawals stay available. The account-closure article offers a ban of any chosen length, for example 1 month, 6 months or 1 year, through live chat or email. That ban cannot be reversed before it ends. Section 3.2 of the terms allows a self-exclusion request at support@gamdom.com. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from an epicbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a gamdom.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceTerms clause 3.5 requires transaction claims within 30 calendar days and game outcome claims within 14 calendar days. Complaints go to support@epicbet.com and then to complaints@epicbet.com. The Company aims to resolve a complaint within 30 calendar days. Unresolved complaints can go to ADR through EGIS - FZCO. Coverage gaps: attributable complaint cases. | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source |
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| 13Ownership and related brands | Partial evidenceThe About Us page names ReSpin Casino as a sister brand, launched in January 2024. The help centre states that self-exclusion does not extend to the operator's other platforms. No checked page names the company behind ReSpin Casino. The terms name Hot Streak Ltd. and no parent company. Clause 3.8.4 allows another group company to accept deposits and make withdrawals. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe casino games article states that every game shows its RTP inside the game through the (i) button. RTP Ledger has not captured per-game RTP values on epicbet.com. Coverage gaps: published game RTP values. | DocumentedThe homepage states Gamdom Originals run at an RTP of up to 100%. It names an Increased RTP Games category and states that a slot shows its RTP, volatility and bet range in its info panel. The homepage states iTech Labs tests the RNG games. The Gamdom Originals help article shows its RTP figures only in images. RTP Ledger did not read a per-game RTP figure as text. |
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| 15Fairness and verification | Partial evidenceThe casino games article states that slots and digital table games use a random number generator. It states that licensed providers make the games and independent testing labs check them. The article names no lab and publishes no provably fair method. Coverage gaps: published fairness algorithm, reproduced account-bet verification. | Partial evidenceThe provably fair page states Gamdom builds a chain of 10 million SHA-256 hashes for each game from a server secret. The game server plays the chain in reverse order, and each game hash is published after the game. The page publishes the final chain hashes for Crash, Roulette and Hilo. It links sample verifier code for 11 Originals. The Originals help article describes the same method. RTP Ledger has not reproduced a Gamdom Originals result with the published verifier code. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceThe 2FA article describes 2FA with an authenticator app such as Google Authenticator or Authy. Once active, the code is required to log in, make withdrawals and send tips. Section 2.4 of the terms encourages players to use 2FA. The 2FA article states setup gives recovery codes. A player who loses 2FA access emails support@gamdom.com from the linked email address. The account compromise procedure asks the player to report by email or live chat. Gamdom reactivates the account after the player confirms the security steps. Coverage gaps: withdrawal re-verification. |
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| 17Support and escalation | Partial evidenceThe help centre articles send players to Support Chat. Terms clause 3.5.3 and the Sustainable Gaming page name support@epicbet.com. Clause 3.5.3 names complaints@epicbet.com for escalation. RTP Ledger has not timed a support request on epicbet.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe support page lists 24/7 live support and support@gamdom.com with a listed time of "10 mins". Section 17 of the terms sends complaints to support@gamdom.com. The terms name no outside dispute-resolution service. RTP Ledger has not timed a support request on gamdom.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Epicverse article enrols eligible players automatically. Real-money bets earn XP. A slot with RTP from 80% to 97% earns 1 XP per EUR 1, and higher-RTP slots earn less. Coins have no cash value and work only in the Epicverse Shop. Coins can expire after an email notice of at least 30 days. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe Gamdom Rewards article describes Instant, Weekly and Monthly Rewards. Bet amounts, house edge, RTP and undisclosed factors set their value. Weekly and Monthly Rewards can be taken at once or as a 7-day reload worth 25% more. Royalty Up has 24 levels in eight tiers, from Bronze to Opal. The VIP article states the VIP Club is invitation-only and lists fee-free withdrawals. The operator pages conflict on reward expiry. The Gamdom Rewards article, updated in the check week, states none of the rewards expire. The rakeback article states Weekly and Monthly Rewards must be claimed within the week or month, or they expire. The homepage also states those pools expire if not claimed. No page states the effective reward value. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Hot Streak Ltd. as the Company. Its Data Controller section makes the Company the controller for residents of the EU and the EEA. The privacy policy deletes personal data five years after the account closes. The help article lets a player request closure through support chat or email. Terms clause 3.7.1 also allows closure through customer support. Coverage gaps: category-level retention schedule. | DocumentedThe privacy policy names Moon Revolution Limitada as data controller. It lists data categories with their GDPR legal bases, including identity documents and source-of-funds data for KYC. It names recipient types and states transfers outside the EEA use safeguards such as Standard Contractual Clauses. Requests go to support@gamdom.com, with a one-month response target. Section 10.1.3 of the privacy policy gives a right to erasure where no overriding reason to keep the data exists. Section 7.2 keeps data after account closure for the listed periods. The account-closure article states termination removes the account from active databases. Some data is kept for fraud prevention, investigations and legal duties. Section 7.1 of the privacy policy keeps transaction records for at least five years and account records for five years after the relationship ends. Marketing data is kept until consent is withdrawn or for two years. Technical and usage data is kept for up to 24 months. Communication records are kept for up to three years. Longer periods can apply where law requires. |
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