| 01Legal operator identity | DocumentedThe terms define the Company as Hot Streak Ltd., registered in Nevis under number C 60238. The registered address is Unit 5, Long Stone House, Main Street, Charlestown, Nevis. The privacy policy names Hot Streak Ltd. as the Company and as data controller for EU and EEA residents. | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. |
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| 02Licence and domain coverage | DocumentedThe terms state that The Anjouan Betting and Gaming Board authorises Hot Streak Ltd. under licence ALSI-202504045-FI2. The applicable law is that of Anjouan, Union of Comoros. No licence seal or validator link was found on the pages checked. RTP Ledger has not read a regulator record for this licence. | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedTerms clause 3.1.6 requires the account holder not to be resident in 38 named jurisdictions. The list includes Australia, Estonia, Finland, France, Germany, Spain, Sweden and Türkiye. It also includes the United Kingdom, the United States and its territories, and the Union of the Comoros. Curaçao is listed with the other Dutch Caribbean islands. | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. |
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| 04Account journey and closure | Partial evidenceThe signing-in article lists email and password, Google and Facebook. Bank login works only in Finland and Estonia. A password reset uses an email link. Coverage gaps: registration terms, observed verification journey, observed account-closure journey. | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. |
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| 05Payment catalogue | DocumentedThe accepted crypto article names BTC, ETH, USDT, USDC, LTC and SOL as examples and sends players to the cashier for the full list. The player chooses the network in the cashier, for example Tron (TRC20). The withdrawal article also names card and bank account routes. Available methods depend on the country. | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. |
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| 06Deposit terms | DocumentedThe accepted crypto article states that the cashier shows the minimum deposit. A deposit below that minimum, or sent on a different network, can be lost. A deposit is credited after blockchain confirmation. Terms clause 3.8.26 states that the Company charges no deposit or withdrawal fees. | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. |
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| 07Withdrawal terms | Partial evidenceThe help centre requires every deposit to be wagered at least once before withdrawal. Terms clause 3.8.25 and the withdrawal article cap withdrawals at EUR 50,000 or equivalent per 24 hours. Clause 3.8.26 charges no fee, but allows a fee after notice for irregular withdrawal activity. Withdrawals go to the last deposit method, in the player's own name. RTP Ledger has not observed a withdrawal on epicbet.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe bonus article states that bonuses are issued automatically, based on account activity and eligibility. The article states no welcome offer terms. RTP Ledger did not read a current welcome offer page, so its terms are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 3.8.3 allows extra security checks, including source of funds and source of wealth declarations with bank statements or payslips. Clause 3.8.2 allows the account to be blocked if documents are missing or false. The withdrawal article states documents may be requested before approval. Accepted identity documents are a passport, national ID card or driving licence. No checked page states an amount threshold. RTP Ledger has not run a test account on epicbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe Sustainable Gaming page offers a loss limit per day, week or month. A daily limit resets every 24 hours, and weekly and monthly limits run on 7-day and 30-day cycles. A decrease applies at once. An increase or removal waits 48 hours. The Sustainable Gaming page offers self-exclusion of up to 180 days in the account. An active exclusion cannot be lifted early. Longer or indefinite exclusion goes through support@epicbet.com. The help article adds that self-exclusion covers this brand only and not the operator's other platforms. | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from an epicbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceTerms clause 3.5 requires transaction claims within 30 calendar days and game outcome claims within 14 calendar days. Complaints go to support@epicbet.com and then to complaints@epicbet.com. The Company aims to resolve a complaint within 30 calendar days. Unresolved complaints can go to ADR through EGIS - FZCO. Coverage gaps: attributable complaint cases. | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe About Us page names ReSpin Casino as a sister brand, launched in January 2024. The help centre states that self-exclusion does not extend to the operator's other platforms. No checked page names the company behind ReSpin Casino. The terms name Hot Streak Ltd. and no parent company. Clause 3.8.4 allows another group company to accept deposits and make withdrawals. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe casino games article states that every game shows its RTP inside the game through the (i) button. RTP Ledger has not captured per-game RTP values on epicbet.com. Coverage gaps: published game RTP values. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe casino games article states that slots and digital table games use a random number generator. It states that licensed providers make the games and independent testing labs check them. The article names no lab and publishes no provably fair method. Coverage gaps: published fairness algorithm, reproduced account-bet verification. | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe help centre articles send players to Support Chat. Terms clause 3.5.3 and the Sustainable Gaming page name support@epicbet.com. Clause 3.5.3 names complaints@epicbet.com for escalation. RTP Ledger has not timed a support request on epicbet.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Epicverse article enrols eligible players automatically. Real-money bets earn XP. A slot with RTP from 80% to 97% earns 1 XP per EUR 1, and higher-RTP slots earn less. Coins have no cash value and work only in the Epicverse Shop. Coins can expire after an email notice of at least 30 days. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Hot Streak Ltd. as the Company. Its Data Controller section makes the Company the controller for residents of the EU and the EEA. The privacy policy deletes personal data five years after the account closes. The help article lets a player request closure through support chat or email. Terms clause 3.7.1 also allows closure through customer support. Coverage gaps: category-level retention schedule. | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. |
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