| 01Legal operator identity | DocumentedThe terms define the Company as Hot Streak Ltd., registered in Nevis under number C 60238. The registered address is Unit 5, Long Stone House, Main Street, Charlestown, Nevis. The privacy policy names Hot Streak Ltd. as the Company and as data controller for EU and EEA residents. | DocumentedThe site footer names EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan, Union of Comoros. Terms clause 1.2 and the Contact Us page name the same company. The Anjouan licence validator names EZ Spins Ltd for the website sportsbet.io. |
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| 02Licence and domain coverage | DocumentedThe terms state that The Anjouan Betting and Gaming Board authorises Hot Streak Ltd. under licence ALSI-202504045-FI2. The applicable law is that of Anjouan, Union of Comoros. No licence seal or validator link was found on the pages checked. RTP Ledger has not read a regulator record for this licence. | DocumentedThe footer cites an Anjouan licence under number ALSI-202509076-F12. The Contact Us page cites ALSI-202509076-FI2. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed EZ Spins Ltd, sportsbet.io and licence ALSI-202509076-FI2 with operating status VALID. The footer number has the digit 1 where the validator has the letter I. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedTerms clause 3.1.6 requires the account holder not to be resident in 38 named jurisdictions. The list includes Australia, Estonia, Finland, France, Germany, Spain, Sweden and Türkiye. It also includes the United Kingdom, the United States and its territories, and the Union of the Comoros. Curaçao is listed with the other Dutch Caribbean islands. | DocumentedThe Restricted Jurisdictions page lists 46 jurisdictions, including the United States, the United Kingdom, France, Germany, Spain, the Netherlands and Australia. Terms clause 3.2 bars registration from a restricted jurisdiction and bars third-party software that hides the location. The AML and KYC policy gives a different list. That list adds Algeria, Angola, Belarus, Comoros, Côte d'Ivoire and Kenya. It omits Cameroon, Israel, Italy, Laos, Monaco, Portugal, South Africa and Zimbabwe. RTP Ledger records both lists and does not choose one. |
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| 04Account journey and closure | Partial evidenceThe signing-in article lists email and password, Google and Facebook. Bank login works only in Finland and Estonia. A password reset uses an email link. Coverage gaps: registration terms, observed verification journey, observed account-closure journey. | Partial evidenceTerms clause 2.1.1 requires an age of 18 or over. Clause 2.1.18 allows one account per person. Clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe accepted crypto article names BTC, ETH, USDT, USDC, LTC and SOL as examples and sends players to the cashier for the full list. The player chooses the network in the cashier, for example Tron (TRC20). The withdrawal article also names card and bank account routes. Available methods depend on the country. | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL. Neither page names a network for each asset. |
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| 06Deposit terms | DocumentedThe accepted crypto article states that the cashier shows the minimum deposit. A deposit below that minimum, or sent on a different network, can be lost. A deposit is credited after blockchain confirmation. Terms clause 3.8.26 states that the Company charges no deposit or withdrawal fees. | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC and 10,000 SHIB. The minimum is the amount received after transaction fees. Terms clause 5.2 states that a deposit below the minimum is void and is not credited or returned. |
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| 07Withdrawal terms | Partial evidenceThe help centre requires every deposit to be wagered at least once before withdrawal. Terms clause 3.8.25 and the withdrawal article cap withdrawals at EUR 50,000 or equivalent per 24 hours. Clause 3.8.26 charges no fee, but allows a fee after notice for irregular withdrawal activity. Withdrawals go to the last deposit method, in the player's own name. RTP Ledger has not observed a withdrawal on epicbet.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. It states that Sportsbet.io covers the crypto transaction fee. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. Clause 6.9 allows at least 5x if the operator suspects mixer use. Clause 6.11 allows large withdrawals in parts of up to 1 million USDT per week. RTP Ledger has not observed a withdrawal on sportsbet.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe bonus article states that bonuses are issued automatically, based on account activity and eligibility. The article states no welcome offer terms. RTP Ledger did not read a current welcome offer page, so its terms are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe homepage states a 100% welcome bonus of up to 300 USDT for new sportsbook players. The reward terms give wagering contributions by product but not the terms of this offer. RTP Ledger did not read the offer page, so the wagering requirement, minimum deposit and expiry are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 3.8.3 allows extra security checks, including source of funds and source of wealth declarations with bank statements or payslips. Clause 3.8.2 allows the account to be blocked if documents are missing or false. The withdrawal article states documents may be requested before approval. Accepted identity documents are a passport, national ID card or driving licence. No checked page states an amount threshold. RTP Ledger has not run a test account on epicbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clauses 5.8 and 6.5 state the same two triggers. Clause 6.7 allows additional checks on withdrawals above USD 10,000. The policy accepts a passport, national identity card, driving licence or residence permit. Proof of address must be dated within the last three months. Enhanced due diligence can ask for source of funds and source of wealth. RTP Ledger has not run a test account on sportsbet.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe Sustainable Gaming page offers a loss limit per day, week or month. A daily limit resets every 24 hours, and weekly and monthly limits run on 7-day and 30-day cycles. A decrease applies at once. An increase or removal waits 48 hours. The Sustainable Gaming page offers self-exclusion of up to 180 days in the account. An active exclusion cannot be lifted early. Longer or indefinite exclusion goes through support@epicbet.com. The help article adds that self-exclusion covers this brand only and not the operator's other platforms. | Partial evidenceThe responsible gambling page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. Requests go to safergaming@sportsbet.io. An account closed under self-exclusion cannot be reopened before the period ends. Terms clause 16.2 keeps self-exclusion records for at least seven years. Terms clause 16.1 mentions self-limiting features but names no deposit, loss or wager limit. The responsible gambling page names no limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from an epicbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a sportsbet.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceTerms clause 3.5 requires transaction claims within 30 calendar days and game outcome claims within 14 calendar days. Complaints go to support@epicbet.com and then to complaints@epicbet.com. The Company aims to resolve a complaint within 30 calendar days. Unresolved complaints can go to ADR through EGIS - FZCO. Coverage gaps: attributable complaint cases. | Partial evidenceThe Contact Us page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes must be filed within 14 calendar days. Account disputes must be filed within 30 calendar days. A complaint not resolved within 30 days can go to an approved ADR provider. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe About Us page names ReSpin Casino as a sister brand, launched in January 2024. The help centre states that self-exclusion does not extend to the operator's other platforms. No checked page names the company behind ReSpin Casino. The terms name Hot Streak Ltd. and no parent company. Clause 3.8.4 allows another group company to accept deposits and make withdrawals. The group structure is not established. Coverage gaps: parent/legal-group relationship. | Partial evidenceThe responsible gambling page offers its services "alongside our sister platform Bitcasino.io". The sportsbet.io footer and the Anjouan validator name EZ Spins Ltd as operator. The bitcasino.io record names the same company and licence number. The terms, footer and Contact Us page name EZ Spins Ltd and no parent company. The group structure above EZ Spins Ltd is not established. Coverage gaps: parent/legal-group relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceThe casino games article states that every game shows its RTP inside the game through the (i) button. RTP Ledger has not captured per-game RTP values on epicbet.com. Coverage gaps: published game RTP values. | Partial evidenceTerms clause 14.1 states that each game has a theoretical RTP value. It tells players to open the information section of each game to see the RTP value. RTP Ledger has not captured per-game RTP values on sportsbet.io. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe casino games article states that slots and digital table games use a random number generator. It states that licensed providers make the games and independent testing labs check them. The article names no lab and publishes no provably fair method. Coverage gaps: published fairness algorithm, reproduced account-bet verification. | Partial evidenceThe provably fair article publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle with a deck commitment. The article covers dice, roulette, Plinko and card games, and gives a JavaScript reference verifier. RTP Ledger has not reproduced a sportsbet.io bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceTerms clause 4.3 recommends Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe help centre articles send players to Support Chat. Terms clause 3.5.3 and the Sustainable Gaming page name support@epicbet.com. Clause 3.5.3 names complaints@epicbet.com for escalation. RTP Ledger has not timed a support request on epicbet.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe Contact Us page names live chat for account and support questions. It names safety@sportsbet.io for dormant accounts. The help centre lists hello@sportsbet.io as its email. The responsible gambling page names safergaming@sportsbet.io. RTP Ledger has not timed a support request on sportsbet.io. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Epicverse article enrols eligible players automatically. Real-money bets earn XP. A slot with RTP from 80% to 97% earns 1 XP per EUR 1, and higher-RTP slots earn less. Coins have no cash value and work only in the Epicverse Shop. Coins can expire after an email notice of at least 30 days. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP page states that VIP Clubhouse entry is by invitation only. It lists a VIP manager, wager-free rewards, weekly bonuses and events. The reward terms state that real-money bets earn Clubhouse points and that tiers give milestone rewards. Neither page publishes tier thresholds or reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Hot Streak Ltd. as the Company. Its Data Controller section makes the Company the controller for residents of the EU and the EEA. The privacy policy deletes personal data five years after the account closes. The help article lets a player request closure through support chat or email. Terms clause 3.7.1 also allows closure through customer support. Coverage gaps: category-level retention schedule. | DocumentedThe privacy policy lists the purposes of collection and limits disclosure to staff, except where law requires. It states that SSL protects sensitive data. It gives a right of access and correction. The policy calls the controller "Sportsbet (the Company)" and names no legal entity. The privacy policy sends deletion requests to hello@sportsbet.io and promises a response within a month. Terms clause 9.1 lets a player close the account by email to customer support. The AML and KYC policy keeps identity documents, transaction logs, suspicious activity reports and compliance reports for at least five years. Terms clause 4.4 keeps transaction records and verification documents for five years. |
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