| 01Legal operator identity | DocumentedThe About Us section of the terms names Moon Revolution Limitada, a Costa Rica company, as the owner and operator of Gamdom. The site footer gives registration number 3-102-903008 and the same San José address. Section 1.2 of the privacy policy names the same company and number as the data controller. The Anjouan licence validator names Moon Revolution Limitada for the website gamdom.com. | DocumentedThe footer and terms clause 1.1 name Novatrix SRL, a Costa Rica company with registration number 3-102-893958. The registered address is in Potrero Cerrado, Oreamuno, Cartago. The terms and the privacy policy also hold a paragraph that names Vixatrix Limited of Cyprus as a payment agent. The page code shows that paragraph only to logged-in users in one user group. The Tobique and Anjouan regulator lists both name Novatrix as a licence holder. |
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| 02Licence and domain coverage | DocumentedThe terms and the site footer cite licence number ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed Moon Revolution Limitada and the website gamdom.com with operating status VALID. Discrepancy: the validator prints the licence number as ALSI-152406043-FI4, with a final "4" that the operator pages do not show. This record does not resolve the difference. The pages checked cite no Curaçao licence. | Partial evidenceThe footer and the Tobique version of the terms state licence No. 0000002 from the Tobique Gaming Commission. The commission's list shows Novatrix S.R.L with a B2C licence that expires on 2027-03-13. The terms shown to Canada, India and Zimbabwe state Anjouan licence ALSI-202508056-FI2 instead. The Anjouan register lists that licence as valid until 2027-08-24, with luckywins.com among its domains. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedSection 3.4 of the terms names 37 jurisdictions where Gamdom does not offer services. The list includes the United States, the United Kingdom, Australia, Austria, Belgium, Denmark, France, Germany and Greece. It also includes Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Serbia, Slovakia, Slovenia, Spain and Sweden. The other entries are Curaçao, Aruba, Bonaire, Gibraltar, Guernsey, Jersey, the Isle of Man, Iran, Myanmar, North Korea, Puerto Rico and five French overseas territories. Use of a VPN or proxy from these jurisdictions can lead to account restriction. The Anjouan validator lists its own excluded territories. Comoros is on the validator list but not on the terms list. | DocumentedClause 2.4 of the Tobique terms names 30 restricted jurisdictions. The list includes the United States, the United Kingdom, the Netherlands, Ontario and New Brunswick. Clause 2.5 excludes players from Sweden from bonuses, promotions and VIP programmes. Clause 3.1 of the Anjouan terms names a different list of 41 territories. Australia, Germany and Spain are on the Anjouan list but not on the Tobique list. |
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| 04Account journey and closure | Partial evidenceSection 1 of the terms requires the player to be 18 or the legal gambling age in their jurisdiction. Section 2.1 makes registration a condition for bets, deposits and withdrawals. Registration also gives consent to KYC checks at registration or at any later time. Section 2.3 allows one active account per person. Coverage gaps: observed verification journey, observed account-closure journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe Supported Chains article, dated 18 September 2026, lists 11 crypto assets and their networks for deposits and withdrawals. They are BTC, ETH on ERC-20, USDT on ERC-20, TRC-20 or BNB Smart Chain, and USDC on ERC-20, Solana or BNB Smart Chain. The others are USD1 on ERC-20 or Solana, LTC, TRX, XRP, DOGE, SOL and BNB. The homepage payment table also lists bank and card methods and Pulse Gift Cards. The homepage states that gift cards are a deposit method only and that coin swapping is not supported. | DocumentedTerms clause 4.1 lists 21 accepted currencies, including BTC, ETH, USDT, LTC, XRP, TRX, BNB, ADA and BCH. Clause 10.1 names Visa, Mastercard and other methods such as e-wallets and bank transfers. Clause 10.5 names CoinsPaid for crypto transactions. The payments page lists card and e-wallet methods by licence but has no crypto row. No page checked names a network for any crypto asset. |
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| 06Deposit terms | DocumentedThe homepage payment table gives a minimum deposit for each crypto asset, for example 0.000001 BTC, 5 USDT and 2.02 XRP with a destination tag. The table states that minimums "move with the market" and that the cashier shows the current figure. Section 4 of the terms states Gamdom charges no internal deposit fee, and third-party fees can apply. A deposit on an unsupported network or below the minimum can be lost, or a fee can be deducted to recover it. Section 4.1 requires each deposit to be wagered once before a withdrawal. | DocumentedTerms clause 10.4 sets a minimum deposit of EUR 20 or the equivalent. The maximum depends on the payment method. Clause 10.5 states that crypto deposits through CoinsPaid have no upper limit. Clause 10.3 forbids deposits from accounts in another person's name. Clause 9.7 requires each deposit to be wagered three times before withdrawal. Otherwise the casino can charge a processing fee or refuse the withdrawal. |
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| 07Withdrawal terms | Partial evidenceSection 5 of the terms requires cleared deposits and completed KYC, where KYC is requested, before a withdrawal. Gamdom sets no fixed monthly maximum. It can pay a large withdrawal in instalments. Section 5.3 states a withdrawal or miner fee can apply, set by third parties. The transaction-fees article states the minimum withdrawal changes with the fees Gamdom pays. The withdrawal-status article states most withdrawals are processed within 5 minutes to 1 hour. RTP Ledger has not observed a withdrawal on gamdom.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 11.1 sets a minimum withdrawal of EUR 20, or the crypto equivalent. Clause 11.6 aims to process withdrawals within 72 hours of approval. Clause 11.7 limits withdrawals to EUR 7,500 per rolling 7 days and EUR 15,000 per month. Progressive jackpot wins do not count toward these limits. Clause 11.10 warns that intermediary banks can charge fees on bank transfers, typically up to EUR 16. RTP Ledger has not observed a withdrawal on luckywins.com. Actual processing time and effective fees are not established. Coverage gaps: published crypto withdrawal rules, first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe homepage, the FAQ and the Gamdom Rewards article describe a 15% boost to Instant Rewards for new accounts. No page states a maximum amount for that boost. The Deposit Bonus Guide states that the minimum deposit, bonus percentage, maximum bonus and wagering multiple vary by offer and account. It gives no figures. RTP Ledger records the economic terms as unknown until a page states them. The FAQ states the 15% rakeback boost must be activated within 6 hours and then stays valid for 7 days. The Deposit Bonus Guide requires opt-in before the deposit and allows the offer once per player. While its wagering is active, sports bets are blocked and no rakeback is earned. Section 6.1 of the terms limits each promotion to one claim per person, IP address, residential address, device and email. Coverage gaps: bonus economic terms. | DocumentedThe bonus terms offer two first-deposit packages. A deposit of EUR 20 or more gets 100% up to EUR 1,000 plus 100 free spins. A deposit of EUR 100 or more gets 150% up to EUR 1,500, 100 free spins and 7 days of 5% daily cashback. The bonus and free-spin winnings carry 40 times wagering. Bonus winnings are capped at 5 times the bonus. The maximum bet with an active bonus is EUR 5 or USD 5. The bonus terms allow one offer per person, family, home address, email, IP address, payment account and device. Terms clause 2.5 excludes players from Sweden from bonuses. The first-deposit free spins and their winnings expire after 7 days. A player can cancel a bonus without loss of their own funds. |
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| 09KYC and source-of-funds process | Partial evidenceThe verification article states players can typically deposit, play and withdraw without KYC unless Gamdom requests it. Level 2 needs a government-issued ID and a selfie through Veriff. Level 3 asks for proof of income, such as payslips or bank statements, only on request. Withdrawals can be disabled until checks complete. Sections 2.1 and 2.2 of the terms allow checks at any time, including source of funds. No checked page publishes an amount threshold. RTP Ledger has not run a test account on gamdom.com. The stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 18.4 requires verification by the earliest of three points. These are 30 days after the first deposit, EUR 2,000 in deposits or own-funds wagers, or the first payout. Clause 2.7 requires a valid ID before a player plays with BTC. Clause 9.5 lists photo ID, proof of address and payment-method proof. Clauses 8.4 and 9.3 allow a phone call as part of verification. The KYC-AML policy allows up to 30 working days for document review. RTP Ledger has not run a test account on luckywins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gambling page and help article describe self-exclusion only. They do not describe a deposit, loss or wager limit tool. Section 10 of the terms mentions deposit limits only in a list of forbidden actions. RTP Ledger has not checked the account settings for a limit tool. The responsible gambling page offers a self-exclusion tool in account Settings for 1, 5 or 8 days. During the exclusion, deposits, promotion codes, tips and gameplay are blocked, and withdrawals stay available. The account-closure article offers a ban of any chosen length, for example 1 month, 6 months or 1 year, through live chat or email. That ban cannot be reversed before it ends. Section 3.2 of the terms allows a self-exclusion request at support@gamdom.com. Coverage gaps: loss and wager limit tools. | DocumentedThe responsible gaming page offers deposit, loss and wager limits per day, week or month. A lower limit applies at once. A higher limit needs email confirmation and starts only after the old limit expires. The page warns that deposit limits cannot always apply to crypto deposits. The responsible gaming page offers cooling-off for 1 week, 1 month, 3 months or 6 months. Self-exclusion runs for 6 months, 9 months, 1 year or indefinitely. Both periods block fiat deposits and promotions. The page warns that some crypto deposits can still go through during either period. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a gamdom.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a luckywins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceTerms clause 15.1 sends complaints to the support team first, with internal escalation. Clause 15.5 names EGIS, which operates under Tobique Gaming Commission rules, as the ADR body. Disputes go to disputes@egis-adr.com. Clause 13 bars claims filed more than one year after they arose. Clause 17 sends disputes to arbitration in Costa Rica. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Partial evidenceThe Anjouan register lists 64 domains under the Novatrix SRL licence ALSI-202508056-FI2. The domains include luckywins.com, casinonic.com, woocasino.com and kingbillycasino.com. The Tobique list shows two Novatrix S.R.L licences, one B2C and one B2B. Neither list names a parent company. luckywins.net serves a WordPress page titled "LuckyWins Australia Casino". Its footer links Terms and Conditions, Privacy Policy, Responsible Gaming, FAQ and Support to www.luckywins.com. The page names no operator company and no licence number. RTP Ledger has not established who publishes luckywins.net. Coverage gaps: parent/legal-group relationship, related-brand relationship. |
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| 14Game catalogue and RTP evidence | DocumentedThe homepage states Gamdom Originals run at an RTP of up to 100%. It names an Increased RTP Games category and states that a slot shows its RTP, volatility and bet range in its info panel. The homepage states iTech Labs tests the RNG games. The Gamdom Originals help article shows its RTP figures only in images. RTP Ledger did not read a per-game RTP figure as text. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states Gamdom builds a chain of 10 million SHA-256 hashes for each game from a server secret. The game server plays the chain in reverse order, and each game hash is published after the game. The page publishes the final chain hashes for Crash, Roulette and Hilo. It links sample verifier code for 11 Originals. The Originals help article describes the same method. RTP Ledger has not reproduced a Gamdom Originals result with the published verifier code. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe FAQ states that iTech Labs, a testing laboratory, certified the casino software. The FAQ states that the random number generator meets industry requirements. No page checked links or quotes a certificate. Coverage gaps: published fairness algorithm, reproduced account-bet verification. Checked Oct 24, 2026LuckyWins FAQ ↗ |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article describes 2FA with an authenticator app such as Google Authenticator or Authy. Once active, the code is required to log in, make withdrawals and send tips. Section 2.4 of the terms encourages players to use 2FA. The 2FA article states setup gives recovery codes. A player who loses 2FA access emails support@gamdom.com from the linked email address. The account compromise procedure asks the player to report by email or live chat. Gamdom reactivates the account after the player confirms the security steps. Coverage gaps: withdrawal re-verification. | Partial evidenceThe privacy policy states that the account opens only with the player ID and password. The privacy policy also states that the player can turn on two-factor authentication (2FA). Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe support page lists 24/7 live support and support@gamdom.com with a listed time of "10 mins". Section 17 of the terms sends complaints to support@gamdom.com. The terms name no outside dispute-resolution service. RTP Ledger has not timed a support request on gamdom.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe support page gives support@luckywins.com and states that the support team works 24/7. The responsible gaming page names LiveChat and the same email address as contact routes. RTP Ledger has not timed a support request on luckywins.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Gamdom Rewards article describes Instant, Weekly and Monthly Rewards. Bet amounts, house edge, RTP and undisclosed factors set their value. Weekly and Monthly Rewards can be taken at once or as a 7-day reload worth 25% more. Royalty Up has 24 levels in eight tiers, from Bronze to Opal. The VIP article states the VIP Club is invitation-only and lists fee-free withdrawals. The operator pages conflict on reward expiry. The Gamdom Rewards article, updated in the check week, states none of the rewards expire. The rakeback article states Weekly and Monthly Rewards must be claimed within the week or month, or they expire. The homepage also states those pools expire if not claimed. No page states the effective reward value. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe loyalty page data lists ten levels from 0 to 500,000 status points. Weekly cashback starts at the fifth level at 5% with 15 times wagering. The top level lists 25% weekly cashback with 1 times wagering. The level terms credit cashback every Thursday at 06:00 UTC. The maximum win from weekly cashback is EUR 5,000. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | DocumentedThe privacy policy names Moon Revolution Limitada as data controller. It lists data categories with their GDPR legal bases, including identity documents and source-of-funds data for KYC. It names recipient types and states transfers outside the EEA use safeguards such as Standard Contractual Clauses. Requests go to support@gamdom.com, with a one-month response target. Section 10.1.3 of the privacy policy gives a right to erasure where no overriding reason to keep the data exists. Section 7.2 keeps data after account closure for the listed periods. The account-closure article states termination removes the account from active databases. Some data is kept for fraud prevention, investigations and legal duties. Section 7.1 of the privacy policy keeps transaction records for at least five years and account records for five years after the relationship ends. Marketing data is kept until consent is withdrawn or for two years. Technical and usage data is kept for up to 24 months. Communication records are kept for up to three years. Longer periods can apply where law requires. | Partial evidencePrivacy policy section 2 names Novatrix SRL as the data controller. It gives DPO@novatrixsrl.net as the data protection officer contact. Section 9 keeps personal data for at least five years after account closure under anti-money-laundering rules. Erasure requests within that period are not processed. Coverage gaps: privacy policy coverage, data deletion and account closure. |
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