| 01Legal operator identity | DocumentedThe About Us section of the terms names Moon Revolution Limitada, a Costa Rica company, as the owner and operator of Gamdom. The site footer gives registration number 3-102-903008 and the same San José address. Section 1.2 of the privacy policy names the same company and number as the data controller. The Anjouan licence validator names Moon Revolution Limitada for the website gamdom.com. | DocumentedThe terms introduction states that Rain Group Ltd owns the service. It gives Anjouan company number 16077 and an address in Hamchako, Mutsamudu, Anjouan. The footer names Rainbet as a brand of Rain Group Ltd. The licence seal validation page and the Anjouan licence register name the same company for rainbet.com. |
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| 02Licence and domain coverage | DocumentedThe terms and the site footer cite licence number ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed Moon Revolution Limitada and the website gamdom.com with operating status VALID. Discrepancy: the validator prints the licence number as ALSI-152406043-FI4, with a final "4" that the operator pages do not show. This record does not resolve the difference. The pages checked cite no Curaçao licence. | Partial evidenceThe terms state that Rain Group Ltd is licensed in Anjouan, without a licence number. The footer seal opens a validation page for rainbet.com. That page shows licence ALSI-152406029-FI2 from the Offshore Finance Authority of Anjouan and the status VALID. The public licence register at anjouangaming.com lists the same number for Rain Group Ltd. The register shows type B2C, issue date 2024-06-14 and expiry date 2027-06-13. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedSection 3.4 of the terms names 37 jurisdictions where Gamdom does not offer services. The list includes the United States, the United Kingdom, Australia, Austria, Belgium, Denmark, France, Germany and Greece. It also includes Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Serbia, Slovakia, Slovenia, Spain and Sweden. The other entries are Curaçao, Aruba, Bonaire, Gibraltar, Guernsey, Jersey, the Isle of Man, Iran, Myanmar, North Korea, Puerto Rico and five French overseas territories. Use of a VPN or proxy from these jurisdictions can lead to account restriction. The Anjouan validator lists its own excluded territories. Comoros is on the validator list but not on the terms list. | DocumentedTerms clause 4.1.3 bars residents of, and access from, the United States, France, Australia, Austria, Germany, the United Kingdom and Spain. The clause also bars the Netherlands with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten. Clause 4.1.2 also bars any country that prohibits online gambling. The proof-of-residence list in clause 20.1 adds Cyprus. The licence seal page lists Comoros as excluded, and the terms list does not name Comoros. |
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| 04Account journey and closure | Partial evidenceSection 1 of the terms requires the player to be 18 or the legal gambling age in their jurisdiction. Section 2.1 makes registration a condition for bets, deposits and withdrawals. Registration also gives consent to KYC checks at registration or at any later time. Section 2.3 allows one active account per person. Coverage gaps: observed verification journey, observed account-closure journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe Supported Chains article, dated 18 September 2026, lists 11 crypto assets and their networks for deposits and withdrawals. They are BTC, ETH on ERC-20, USDT on ERC-20, TRC-20 or BNB Smart Chain, and USDC on ERC-20, Solana or BNB Smart Chain. The others are USD1 on ERC-20 or Solana, LTC, TRX, XRP, DOGE, SOL and BNB. The homepage payment table also lists bank and card methods and Pulse Gift Cards. The homepage states that gift cards are a deposit method only and that coin swapping is not supported. | DocumentedThe crypto deposit article names Bitcoin, USDT and Ethereum as examples. It names TRC20, ERC20 and BEP20 as example networks and tells the player to match the network in the cashier. The KYC article names crypto, Interac and gift card transactions. The withdrawal time article also names AstroPay. No checked page gives a complete asset and network list. |
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| 06Deposit terms | DocumentedThe homepage payment table gives a minimum deposit for each crypto asset, for example 0.000001 BTC, 5 USDT and 2.02 XRP with a destination tag. The table states that minimums "move with the market" and that the cashier shows the current figure. Section 4 of the terms states Gamdom charges no internal deposit fee, and third-party fees can apply. A deposit on an unsupported network or below the minimum can be lost, or a fee can be deducted to recover it. Section 4.1 requires each deposit to be wagered once before a withdrawal. | DocumentedThe minimum deposit article states that each method and each cryptocurrency has its own minimum, shown in the cashier. Terms clause 7.2 states that Rainbet absorbs deposit transaction fees in most cases. Clause 7.9 warns that a deposit on an unsupported cryptocurrency or network can be lost. The wager requirement article states that each deposit must be wagered once before withdrawal. Crypto deposits credit after blockchain confirmation. |
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| 07Withdrawal terms | Partial evidenceSection 5 of the terms requires cleared deposits and completed KYC, where KYC is requested, before a withdrawal. Gamdom sets no fixed monthly maximum. It can pay a large withdrawal in instalments. Section 5.3 states a withdrawal or miner fee can apply, set by third parties. The transaction-fees article states the minimum withdrawal changes with the fees Gamdom pays. The withdrawal-status article states most withdrawals are processed within 5 minutes to 1 hour. RTP Ledger has not observed a withdrawal on gamdom.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 8.1 sets a minimum withdrawal of $15 per transaction, except at account closure. Clause 8.2 charges no withdrawal commission after the deposit is wagered once, or twice with a promotion. Clause 8.7 puts a 1x wager lock on crypto deposits. Clause 9.2 caps withdrawals from welcome promotional codes at $50. The withdrawal time article states processing in 5-15 minutes and crypto confirmation in 5-45 minutes for some currencies. RTP Ledger has not observed a withdrawal on rainbet.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe homepage, the FAQ and the Gamdom Rewards article describe a 15% boost to Instant Rewards for new accounts. No page states a maximum amount for that boost. The Deposit Bonus Guide states that the minimum deposit, bonus percentage, maximum bonus and wagering multiple vary by offer and account. It gives no figures. RTP Ledger records the economic terms as unknown until a page states them. The FAQ states the 15% rakeback boost must be activated within 6 hours and then stays valid for 7 days. The Deposit Bonus Guide requires opt-in before the deposit and allows the offer once per player. While its wagering is active, sports bets are blocked and no rakeback is earned. Section 6.1 of the terms limits each promotion to one claim per person, IP address, residential address, device and email. Coverage gaps: bonus economic terms. | Partial evidenceThe first deposit article names one offer, the "40x Wager Locked" bonus, with free spins on Sweet Bonanza. Rollover is 40 times the deposit plus the bonus. Games over 97.4% RTP are disabled during rollover. The bonus terms article caps each bet at 1% of the deposit and applies to the first deposit only. Terms clause 9.2 caps withdrawals from welcome promo codes at $50. No checked page states the match percentage, the maximum bonus or an expiry. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceThe verification article states players can typically deposit, play and withdraw without KYC unless Gamdom requests it. Level 2 needs a government-issued ID and a selfie through Veriff. Level 3 asks for proof of income, such as payslips or bank statements, only on request. Withdrawals can be disabled until checks complete. Sections 2.1 and 2.2 of the terms allow checks at any time, including source of funds. No checked page publishes an amount threshold. RTP Ledger has not run a test account on gamdom.com. The stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe KYC help article states that crypto transactions need no KYC to play or withdraw. Interac transactions need KYC Level 2. Terms clause 20.1 lets Rainbet ask for KYC documents at any time. The listed documents are a photo ID, a selfie with the ID and a bank statement or utility bill. Clause 20.1 restricts withdrawals if verification is not complete within 72 hours. It also caps deposits at EUR 500 and blocks withdrawals while documents are under review. The help article and the terms describe different verification journeys. RTP Ledger has not run a test account on rainbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gambling page and help article describe self-exclusion only. They do not describe a deposit, loss or wager limit tool. Section 10 of the terms mentions deposit limits only in a list of forbidden actions. RTP Ledger has not checked the account settings for a limit tool. The responsible gambling page offers a self-exclusion tool in account Settings for 1, 5 or 8 days. During the exclusion, deposits, promotion codes, tips and gameplay are blocked, and withdrawals stay available. The account-closure article offers a ban of any chosen length, for example 1 month, 6 months or 1 year, through live chat or email. That ban cannot be reversed before it ends. Section 3.2 of the terms allows a self-exclusion request at support@gamdom.com. Coverage gaps: loss and wager limit tools. | DocumentedThe loss limits article offers loss limits over daily, weekly or monthly periods. The system calculates them on a rolling look-back over net losses. The deposit limits article states that Rainbet does not currently offer deposit limits. Section 6 of the responsible gambling policy offers cool-off periods that block bets for the chosen period. Terms clauses 6.9 and 6.11 describe a 24-hour cooldown, accepted by email, before the player chooses an exclusion period. Self-exclusion cannot be reversed. The help article and section 8 of the responsible gambling policy require a 90-day exclusion before support can close an account permanently. No checked page lists the exclusion periods that the email offers. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a gamdom.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a rainbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceThe complaints policy accepts complaints at complaints@rainbet.com or through the contact form. It promises acknowledgement within 2 business days and a first response within 10 business days. Escalated cases can take up to 30 days. Terms clause 21.4 requires bet disputes within 3 days of settlement. Discrepancy: clause 21.6 names Gaming Services Provider N.V. as the licensing body for complaints. The licence on the seal page and the register is from Anjouan. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | DocumentedThe homepage states Gamdom Originals run at an RTP of up to 100%. It names an Increased RTP Games category and states that a slot shows its RTP, volatility and bet range in its info panel. The homepage states iTech Labs tests the RNG games. The Gamdom Originals help article shows its RTP figures only in images. RTP Ledger did not read a per-game RTP figure as text. | Partial evidenceThe first deposit article states that games over 97.4% RTP are disabled during bonus rollover. The help article on Return to Player returned only a Cloudflare browser check on 2026-10-24, so its text was not read. No checked page publishes an RTP figure for each game. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states Gamdom builds a chain of 10 million SHA-256 hashes for each game from a server secret. The game server plays the chain in reverse order, and each game hash is published after the game. The page publishes the final chain hashes for Crash, Roulette and Hilo. It links sample verifier code for 11 Originals. The Originals help article describes the same method. RTP Ledger has not reproduced a Gamdom Originals result with the published verifier code. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states that Rainbet Originals use a client seed, a hashed server seed and a nonce. The player can edit the client seed. The server seed shows in plain form after the player rotates the seed pair. The help article states that third-party provider games use their own provably fair logic, which Rainbet does not control. RTP Ledger has not reproduced a Rainbet Originals bet with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article describes 2FA with an authenticator app such as Google Authenticator or Authy. Once active, the code is required to log in, make withdrawals and send tips. Section 2.4 of the terms encourages players to use 2FA. The 2FA article states setup gives recovery codes. A player who loses 2FA access emails support@gamdom.com from the linked email address. The account compromise procedure asks the player to report by email or live chat. Gamdom reactivates the account after the player confirms the security steps. Coverage gaps: withdrawal re-verification. | Partial evidenceThe account security article states that an enabled 2FA code is required to log in, process withdrawals, send tips or move funds out of the vault. The same article recommends email verification and regular password changes. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe support page lists 24/7 live support and support@gamdom.com with a listed time of "10 mins". Section 17 of the terms sends complaints to support@gamdom.com. The terms name no outside dispute-resolution service. RTP Ledger has not timed a support request on gamdom.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe contact page offers live chat and support@rainbet.com. It states an average email response time of 2 hours. The help centre states that live chat is available 24/7. RTP Ledger has not timed a support request on rainbet.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Gamdom Rewards article describes Instant, Weekly and Monthly Rewards. Bet amounts, house edge, RTP and undisclosed factors set their value. Weekly and Monthly Rewards can be taken at once or as a 7-day reload worth 25% more. Royalty Up has 24 levels in eight tiers, from Bronze to Opal. The VIP article states the VIP Club is invitation-only and lists fee-free withdrawals. The operator pages conflict on reward expiry. The Gamdom Rewards article, updated in the check week, states none of the rewards expire. The rakeback article states Weekly and Monthly Rewards must be claimed within the week or month, or they expire. The homepage also states those pools expire if not claimed. No page states the effective reward value. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe rewards page lists rakeback, weekly, pre-monthly and monthly rewards. Pre-monthly rewards need the Silver rank. Rank progress starts at Bronze I after $4,000 wagered. The VIP article offers a dedicated host after a lifetime wager of $2,500,000. The bonus terms article divides rewards by 3 while a bonus rollover is active. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | DocumentedThe privacy policy names Moon Revolution Limitada as data controller. It lists data categories with their GDPR legal bases, including identity documents and source-of-funds data for KYC. It names recipient types and states transfers outside the EEA use safeguards such as Standard Contractual Clauses. Requests go to support@gamdom.com, with a one-month response target. Section 10.1.3 of the privacy policy gives a right to erasure where no overriding reason to keep the data exists. Section 7.2 keeps data after account closure for the listed periods. The account-closure article states termination removes the account from active databases. Some data is kept for fraud prevention, investigations and legal duties. Section 7.1 of the privacy policy keeps transaction records for at least five years and account records for five years after the relationship ends. Marketing data is kept until consent is withdrawn or for two years. Technical and usage data is kept for up to 24 months. Communication records are kept for up to three years. Longer periods can apply where law requires. | Partial evidenceThe privacy policy, last updated 12 June 2026, lists the data collected. The list includes name, email, phone, address, date of birth, bank details, ID documents for wire transfers and usage data. It allows sharing with service providers and disclosure where the law requires it. The policy names no data controller company and states no retention period or deletion route. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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