| 01Legal operator identity | DocumentedThe About Us section of the terms names Moon Revolution Limitada, a Costa Rica company, as the owner and operator of Gamdom. The site footer gives registration number 3-102-903008 and the same San José address. Section 1.2 of the privacy policy names the same company and number as the data controller. The Anjouan licence validator names Moon Revolution Limitada for the website gamdom.com. | DocumentedThe footer names GG Gaming SRL, registration number 3-102-916906, at Sabana Business Center in San José, Costa Rica. Terms clause 2.1 and privacy policy section 2 name GG Gaming LLC at the same address. The privacy policy gives the same registration number. The About Us page names both GG Gaming LLC and GG Gaming Sociedad de Responsabilidad Limitada. The Tobique licence-holder list names GG Gaming S.R.L. This record notes the different company names and does not resolve them. |
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| 02Licence and domain coverage | DocumentedThe terms and the site footer cite licence number ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed Moon Revolution Limitada and the website gamdom.com with operating status VALID. Discrepancy: the validator prints the licence number as ALSI-152406043-FI4, with a final "4" that the operator pages do not show. This record does not resolve the difference. The pages checked cite no Curaçao licence. | Partial evidenceTerms clause 2.1 and the footer state that GG Gaming is licensed by the Tobique Gaming Commission. The help centre licence article names the Tobique Gaming Act 2023. The commission's licence-holder list names GG Gaming S.R.L with a B2C licence that expires on 2027-05-08. The list shows no licence number and no domain. None of the Winna pages checked publishes a licence number. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedSection 3.4 of the terms names 37 jurisdictions where Gamdom does not offer services. The list includes the United States, the United Kingdom, Australia, Austria, Belgium, Denmark, France, Germany and Greece. It also includes Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Serbia, Slovakia, Slovenia, Spain and Sweden. The other entries are Curaçao, Aruba, Bonaire, Gibraltar, Guernsey, Jersey, the Isle of Man, Iran, Myanmar, North Korea, Puerto Rico and five French overseas territories. Use of a VPN or proxy from these jurisdictions can lead to account restriction. The Anjouan validator lists its own excluded territories. Comoros is on the validator list but not on the terms list. | DocumentedTerms clause 4.3 names 35 prohibited jurisdictions and states that the list may change. The list includes the United States, the United Kingdom, Germany, Spain, the Netherlands, Ontario and New Brunswick. AML policy clause 24.1 names 21 jurisdictions and omits Germany, Spain, the Netherlands and Ontario. The help centre lists Canada as supported except New Brunswick. That article does not mention the Ontario restriction in the terms. The article also states that access from a restricted region puts the account in withdrawal-only mode. |
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| 04Account journey and closure | Partial evidenceSection 1 of the terms requires the player to be 18 or the legal gambling age in their jurisdiction. Section 2.1 makes registration a condition for bets, deposits and withdrawals. Registration also gives consent to KYC checks at registration or at any later time. Section 2.3 allows one active account per person. Coverage gaps: observed verification journey, observed account-closure journey. | Partial evidencePayment policy clause 2.1 lists the registration fields: email address, country, username and password. Clause 2.2 requires more data before any deposit or withdrawal. The extra fields are full name, residential address, date of birth, gender and a valid phone number. RTP Ledger has not tested this journey with an account. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe Supported Chains article, dated 18 September 2026, lists 11 crypto assets and their networks for deposits and withdrawals. They are BTC, ETH on ERC-20, USDT on ERC-20, TRC-20 or BNB Smart Chain, and USDC on ERC-20, Solana or BNB Smart Chain. The others are USD1 on ERC-20 or Solana, LTC, TRX, XRP, DOGE, SOL and BNB. The homepage payment table also lists bank and card methods and Pulse Gift Cards. The homepage states that gift cards are a deposit method only and that coin swapping is not supported. | DocumentedThe help centre lists 13 assets for deposits and withdrawals. The networks article lists USDT on Ethereum (ERC-20), TRON (TRC-20), Solana and BNB Smart Chain (BEP-20). It lists USDC on ERC-20, Solana and BEP-20, and DAI and SHFL on ERC-20. The other assets use their own main networks. The About Us page lists "Gram" and does not name Toncoin. About Us also places USDC on TRC-20, a route the networks article does not list. |
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| 06Deposit terms | DocumentedThe homepage payment table gives a minimum deposit for each crypto asset, for example 0.000001 BTC, 5 USDT and 2.02 XRP with a destination tag. The table states that minimums "move with the market" and that the cashier shows the current figure. Section 4 of the terms states Gamdom charges no internal deposit fee, and third-party fees can apply. A deposit on an unsupported network or below the minimum can be lost, or a fee can be deducted to recover it. Section 4.1 requires each deposit to be wagered once before a withdrawal. | DocumentedThe deposit article states that a deposit is credited after the required blockchain confirmations. It does not give the number of confirmations. Payment policy clause 3.2 states that deposit limits vary by method and jurisdiction, with no figure. Terms clause 8.4 and payment policy clause 4.1 require each deposit to be wagered once before withdrawal. The coins article warns that assets sent on an unsupported chain cannot be recovered. |
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| 07Withdrawal terms | Partial evidenceSection 5 of the terms requires cleared deposits and completed KYC, where KYC is requested, before a withdrawal. Gamdom sets no fixed monthly maximum. It can pay a large withdrawal in instalments. Section 5.3 states a withdrawal or miner fee can apply, set by third parties. The transaction-fees article states the minimum withdrawal changes with the fees Gamdom pays. The withdrawal-status article states most withdrawals are processed within 5 minutes to 1 hour. RTP Ledger has not observed a withdrawal on gamdom.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 8.8 and the withdrawal article set a minimum withdrawal of $20 or the equivalent. Terms clause 8.7 sets a standard limit of $10,000 per 24 hours. A VIP host and the company can raise that limit for higher VIP levels. Terms clause 8.5 allows a processing fee on several withdrawals within 24 hours. The withdrawal article states that blockchain fees appear before the player confirms. RTP Ledger has not observed a withdrawal on winna.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe homepage, the FAQ and the Gamdom Rewards article describe a 15% boost to Instant Rewards for new accounts. No page states a maximum amount for that boost. The Deposit Bonus Guide states that the minimum deposit, bonus percentage, maximum bonus and wagering multiple vary by offer and account. It gives no figures. RTP Ledger records the economic terms as unknown until a page states them. The FAQ states the 15% rakeback boost must be activated within 6 hours and then stays valid for 7 days. The Deposit Bonus Guide requires opt-in before the deposit and allows the offer once per player. While its wagering is active, sports bets are blocked and no rakeback is earned. Section 6.1 of the terms limits each promotion to one claim per person, IP address, residential address, device and email. Coverage gaps: bonus economic terms. | Partial evidenceThe bonus policy states that the cash balance is used before the bonus balance. Each bonus has a fixed validity period. Terms clause 10.1 states that bonuses carry wagering requirements and a maximum stake. A breach can void the bonus and its winnings. None of the pages checked states a welcome offer amount, match percentage or wagering multiple. The bonus policy gives general rules only. RTP Ledger found no page that states the amount, wagering multiple or expiry of a referral or welcome offer. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceThe verification article states players can typically deposit, play and withdraw without KYC unless Gamdom requests it. Level 2 needs a government-issued ID and a selfie through Veriff. Level 3 asks for proof of income, such as payslips or bank statements, only on request. Withdrawals can be disabled until checks complete. Sections 2.1 and 2.2 of the terms allow checks at any time, including source of funds. No checked page publishes an amount threshold. RTP Ledger has not run a test account on gamdom.com. The stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceAML policy clause 8.2 requires customer due diligence within 30 days of the first deposit. The same clause requires it before the first withdrawal or before EUR 2,000 is wagered. Terms clause 8.5 allows enhanced checks on withdrawals of EUR 2,000 or more. Payment policy clause 5.1 lists photo ID, proof of address and payment-method proof. Clause 5.2 states verification typically takes 72 hours. Clause 5.3 allows a pending withdrawal to be cancelled after 30 days without documents. RTP Ledger has not run a test account on winna.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gambling page and help article describe self-exclusion only. They do not describe a deposit, loss or wager limit tool. Section 10 of the terms mentions deposit limits only in a list of forbidden actions. RTP Ledger has not checked the account settings for a limit tool. The responsible gambling page offers a self-exclusion tool in account Settings for 1, 5 or 8 days. During the exclusion, deposits, promotion codes, tips and gameplay are blocked, and withdrawals stay available. The account-closure article offers a ban of any chosen length, for example 1 month, 6 months or 1 year, through live chat or email. That ban cannot be reversed before it ends. Section 3.2 of the terms allows a self-exclusion request at support@gamdom.com. Coverage gaps: loss and wager limit tools. | Partial evidenceThe self-exclusion article describes the path through Profile and Winna Cares. The player selects a category and confirms by email. A 24-hour cooldown then starts and cannot be cancelled. Players can also ask for self-exclusion by email or live chat. The responsible gambling page offers a cool-off period through customer support. The responsible gambling page, the About Us page and the self-exclusion article describe self-exclusion and cool-off only. None of them describes a deposit, loss or wager limit tool. RTP Ledger has not checked the account settings for such a tool. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a gamdom.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a winna.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceTerms clause 11.1 sends complaints to support@winna.com. Clause 11.2 allows escalation to the EGIS resolution body at disputes@egis-adr.com. Privacy policy section 7 promises an acknowledgement within 48 hours and a full response within 14 business days. Section 7 names the Tobique Gaming Commission as the escalation route. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | DocumentedThe homepage states Gamdom Originals run at an RTP of up to 100%. It names an Increased RTP Games category and states that a slot shows its RTP, volatility and bet range in its info panel. The homepage states iTech Labs tests the RNG games. The Gamdom Originals help article shows its RTP figures only in images. RTP Ledger did not read a per-game RTP figure as text. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states Gamdom builds a chain of 10 million SHA-256 hashes for each game from a server secret. The game server plays the chain in reverse order, and each game hash is published after the game. The page publishes the final chain hashes for Crash, Roulette and Hilo. It links sample verifier code for 11 Originals. The Originals help article describes the same method. RTP Ledger has not reproduced a Gamdom Originals result with the published verifier code. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page describes a hashed server seed, a client seed from the browser and a nonce that rises by one per bet. Rotating the seed pair reveals the previous server seed. A verification interface lets a player reproduce a result. The page states that every game on Winna uses provably fair technology. The licence article limits that statement to Winna Originals. Terms clause 9.2 states that certified random number generators decide game outcomes. RTP Ledger has not reproduced a Winna Originals bet with the verification interface. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article describes 2FA with an authenticator app such as Google Authenticator or Authy. Once active, the code is required to log in, make withdrawals and send tips. Section 2.4 of the terms encourages players to use 2FA. The 2FA article states setup gives recovery codes. A player who loses 2FA access emails support@gamdom.com from the linked email address. The account compromise procedure asks the player to report by email or live chat. Gamdom reactivates the account after the player confirms the security steps. Coverage gaps: withdrawal re-verification. | Partial evidenceThe 2FA article describes set-up through an authenticator app. After set-up, each login needs a code that refreshes every 30 seconds. Privacy policy section 6 lists SSL encryption, two-factor authentication and lockout after repeated failed logins. Terms clause 7.1 makes the player responsible for login credentials. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe support page lists 24/7 live support and support@gamdom.com with a listed time of "10 mins". Section 17 of the terms sends complaints to support@gamdom.com. The terms name no outside dispute-resolution service. RTP Ledger has not timed a support request on gamdom.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceTerms clause 2.2 gives support@winna.com for all support questions. The help centre articles state that support is available 24/7 through live chat or email. RTP Ledger has not timed a support request on winna.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe Gamdom Rewards article describes Instant, Weekly and Monthly Rewards. Bet amounts, house edge, RTP and undisclosed factors set their value. Weekly and Monthly Rewards can be taken at once or as a 7-day reload worth 25% more. Royalty Up has 24 levels in eight tiers, from Bronze to Opal. The VIP article states the VIP Club is invitation-only and lists fee-free withdrawals. The operator pages conflict on reward expiry. The Gamdom Rewards article, updated in the check week, states none of the rewards expire. The rakeback article states Weekly and Monthly Rewards must be claimed within the week or month, or they expire. The homepage also states those pools expire if not claimed. No page states the effective reward value. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP article sets six tiers with five levels each, based on total amount wagered. Bronze 1 starts at $1,000 wagered and Nebula 5 at $1,000,000,000. Instant Rakeback can be claimed every 7 minutes. Platinum and higher levels get lossback of up to 25% and a VIP host. The rakeback article states no rakeback percentage. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | DocumentedThe privacy policy names Moon Revolution Limitada as data controller. It lists data categories with their GDPR legal bases, including identity documents and source-of-funds data for KYC. It names recipient types and states transfers outside the EEA use safeguards such as Standard Contractual Clauses. Requests go to support@gamdom.com, with a one-month response target. Section 10.1.3 of the privacy policy gives a right to erasure where no overriding reason to keep the data exists. Section 7.2 keeps data after account closure for the listed periods. The account-closure article states termination removes the account from active databases. Some data is kept for fraud prevention, investigations and legal duties. Section 7.1 of the privacy policy keeps transaction records for at least five years and account records for five years after the relationship ends. Marketing data is kept until consent is withdrawn or for two years. Technical and usage data is kept for up to 24 months. Communication records are kept for up to three years. Longer periods can apply where law requires. | Partial evidencePrivacy policy section 10 keeps player data for up to 6 years after account closure. Section 9 names the third parties that can receive data. Those include payment processors, identity verification providers and game providers. Section 9 also allows transfers outside the European Economic Area under standard contractual clauses. Coverage gaps: privacy policy coverage, data deletion and account closure. |
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