| 01Legal operator identity | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. | DocumentedThe footer and terms clause 1.1 name Novatrix SRL, a Costa Rica company with registration number 3-102-893958. The registered address is in Potrero Cerrado, Oreamuno, Cartago. The terms and the privacy policy also hold a paragraph that names Vixatrix Limited of Cyprus as a payment agent. The page code shows that paragraph only to logged-in users in one user group. The Tobique and Anjouan regulator lists both name Novatrix as a licence holder. |
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| 02Licence and domain coverage | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. | Partial evidenceThe footer and the Tobique version of the terms state licence No. 0000002 from the Tobique Gaming Commission. The commission's list shows Novatrix S.R.L with a B2C licence that expires on 2027-03-13. The terms shown to Canada, India and Zimbabwe state Anjouan licence ALSI-202508056-FI2 instead. The Anjouan register lists that licence as valid until 2027-08-24, with luckywins.com among its domains. Coverage gaps: licence status. |
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| 03Country restrictions | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. | DocumentedClause 2.4 of the Tobique terms names 30 restricted jurisdictions. The list includes the United States, the United Kingdom, the Netherlands, Ontario and New Brunswick. Clause 2.5 excludes players from Sweden from bonuses, promotions and VIP programmes. Clause 3.1 of the Anjouan terms names a different list of 41 territories. Australia, Germany and Spain are on the Anjouan list but not on the Tobique list. |
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| 04Account journey and closure | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. | DocumentedTerms clause 4.1 lists 21 accepted currencies, including BTC, ETH, USDT, LTC, XRP, TRX, BNB, ADA and BCH. Clause 10.1 names Visa, Mastercard and other methods such as e-wallets and bank transfers. Clause 10.5 names CoinsPaid for crypto transactions. The payments page lists card and e-wallet methods by licence but has no crypto row. No page checked names a network for any crypto asset. |
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| 06Deposit terms | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. | DocumentedTerms clause 10.4 sets a minimum deposit of EUR 20 or the equivalent. The maximum depends on the payment method. Clause 10.5 states that crypto deposits through CoinsPaid have no upper limit. Clause 10.3 forbids deposits from accounts in another person's name. Clause 9.7 requires each deposit to be wagered three times before withdrawal. Otherwise the casino can charge a processing fee or refuse the withdrawal. |
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| 07Withdrawal terms | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 11.1 sets a minimum withdrawal of EUR 20, or the crypto equivalent. Clause 11.6 aims to process withdrawals within 72 hours of approval. Clause 11.7 limits withdrawals to EUR 7,500 per rolling 7 days and EUR 15,000 per month. Progressive jackpot wins do not count toward these limits. Clause 11.10 warns that intermediary banks can charge fees on bank transfers, typically up to EUR 16. RTP Ledger has not observed a withdrawal on luckywins.com. Actual processing time and effective fees are not established. Coverage gaps: published crypto withdrawal rules, first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. | DocumentedThe bonus terms offer two first-deposit packages. A deposit of EUR 20 or more gets 100% up to EUR 1,000 plus 100 free spins. A deposit of EUR 100 or more gets 150% up to EUR 1,500, 100 free spins and 7 days of 5% daily cashback. The bonus and free-spin winnings carry 40 times wagering. Bonus winnings are capped at 5 times the bonus. The maximum bet with an active bonus is EUR 5 or USD 5. The bonus terms allow one offer per person, family, home address, email, IP address, payment account and device. Terms clause 2.5 excludes players from Sweden from bonuses. The first-deposit free spins and their winnings expire after 7 days. A player can cancel a bonus without loss of their own funds. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 18.4 requires verification by the earliest of three points. These are 30 days after the first deposit, EUR 2,000 in deposits or own-funds wagers, or the first payout. Clause 2.7 requires a valid ID before a player plays with BTC. Clause 9.5 lists photo ID, proof of address and payment-method proof. Clauses 8.4 and 9.3 allow a phone call as part of verification. The KYC-AML policy allows up to 30 working days for document review. RTP Ledger has not run a test account on luckywins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. | DocumentedThe responsible gaming page offers deposit, loss and wager limits per day, week or month. A lower limit applies at once. A higher limit needs email confirmation and starts only after the old limit expires. The page warns that deposit limits cannot always apply to crypto deposits. The responsible gaming page offers cooling-off for 1 week, 1 month, 3 months or 6 months. Self-exclusion runs for 6 months, 9 months, 1 year or indefinitely. Both periods block fiat deposits and promotions. The page warns that some crypto deposits can still go through during either period. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a luckywins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. | Partial evidenceTerms clause 15.1 sends complaints to the support team first, with internal escalation. Clause 15.5 names EGIS, which operates under Tobique Gaming Commission rules, as the ADR body. Disputes go to disputes@egis-adr.com. Clause 13 bars claims filed more than one year after they arose. Clause 17 sends disputes to arbitration in Costa Rica. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Partial evidenceThe Anjouan register lists 64 domains under the Novatrix SRL licence ALSI-202508056-FI2. The domains include luckywins.com, casinonic.com, woocasino.com and kingbillycasino.com. The Tobique list shows two Novatrix S.R.L licences, one B2C and one B2B. Neither list names a parent company. luckywins.net serves a WordPress page titled "LuckyWins Australia Casino". Its footer links Terms and Conditions, Privacy Policy, Responsible Gaming, FAQ and Support to www.luckywins.com. The page names no operator company and no licence number. RTP Ledger has not established who publishes luckywins.net. Coverage gaps: parent/legal-group relationship, related-brand relationship. |
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| 14Game catalogue and RTP evidence | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe FAQ states that iTech Labs, a testing laboratory, certified the casino software. The FAQ states that the random number generator meets industry requirements. No page checked links or quotes a certificate. Coverage gaps: published fairness algorithm, reproduced account-bet verification. Checked Oct 24, 2026LuckyWins FAQ ↗ |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe privacy policy states that the account opens only with the player ID and password. The privacy policy also states that the player can turn on two-factor authentication (2FA). Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe support page gives support@luckywins.com and states that the support team works 24/7. The responsible gaming page names LiveChat and the same email address as contact routes. RTP Ledger has not timed a support request on luckywins.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe loyalty page data lists ten levels from 0 to 500,000 status points. Weekly cashback starts at the fifth level at 5% with 15 times wagering. The top level lists 25% weekly cashback with 1 times wagering. The level terms credit cashback every Thursday at 06:00 UTC. The maximum win from weekly cashback is EUR 5,000. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. | Partial evidencePrivacy policy section 2 names Novatrix SRL as the data controller. It gives DPO@novatrixsrl.net as the data protection officer contact. Section 9 keeps personal data for at least five years after account closure under anti-money-laundering rules. Erasure requests within that period are not processed. Coverage gaps: privacy policy coverage, data deletion and account closure. |
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