| 01Legal operator identity | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. | DocumentedThe footer and terms clause 1.1 name 3-102-959384 SRL, a Costa Rica company with the same registration number. The registered address is in the Ofident building in San Pedro, Costa Rica. Terms clause 19.1 names the same company as the contracting party. The Anjouan validator and licence register name the same company for metaspins.com. |
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| 02Licence and domain coverage | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. | Partial evidenceThe footer states licence ALSI-202606048-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. Terms clause 1.1 names the Anjouan Offshore Finance Authority as the regulator. The Anjouan register lists the licence as valid, B2C, issued 2026-06-30 and expiring 2027-06-29. The register row names metaspins.com as the only domain. The validator page also showed operating status VALID on 2026-10-24. Coverage gaps: licence status. |
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| 03Country restrictions | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. | DocumentedTerms clause 3.7 names 50 territories where the service is not offered, counting France and its overseas territories as one entry. The list includes the United States, the United Kingdom, Spain, the Netherlands, Malta and Curaçao. The Anjouan validator lists seven excluded territories for the licence. Australia and Comoros are on the validator list but not on the terms list. |
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| 04Account journey and closure | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. | DocumentedTerms clause 11.1 accepts deposits in BTC, ETH, LTC, DOGE, BCH, USDT or whitelisted NFTs. The homepage lists BTC, ETH, USDT, BCH, TRX, ADA, DOGE and LTC "and more". Neither page names the network for each asset. Terms clause 11.3 allows withdrawals only in the cryptocurrency used for the deposit. |
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| 06Deposit terms | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. | DocumentedTerms clause 11.1 sends deposits to the wallet address shown in the player profile. Clauses 11.1 and 11.2 state that funds sent to the wrong address or network are not recovered. The homepage states the balance updates only after all confirmations. Terms clause 4.2 requires deposits to be wagered at least once before withdrawal. No page checked states a minimum deposit amount or a confirmation count. |
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| 07Withdrawal terms | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 12.2 requires withdrawals by the deposit method and allows charges by method. Clause 12.5 allows payment-method limits and monthly instalments. The zero-fees promotion removes Metaspins withdrawal charges from 28/09/2022 to 31/12/2028. Charges outside Metaspins control are not covered, and Metaspins can end the promotion. No page checked states a minimum withdrawal amount. RTP Ledger has not observed a withdrawal on metaspins.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. | Partial evidenceTerms clause 14.11 sets a maximum bet of 5 USDT, or the equivalent, while a bonus is active. Clause 14.13.1 counts slots at 100% toward bonus wagering. Live casino, table, crash and Metaspins Originals games count 0%. Clause 14.17.1 allows one bonus at a time. Clause 14.18 forfeits bonus funds and winnings when a bonus is cancelled or expires. The terms give general bonus rules only. RTP Ledger found no page that states the amount, wagering multiple or expiry of a welcome offer. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 9.7 requires identity verification once gambling reaches a threshold, but the terms do not state the threshold. The same clause allows verification at any time. Clause 9.10 gives the player 30 days to comply or acknowledge a request. The KYC policy lists a passport copy, another identity paper and proof of address. The KYC policy allows up to 30 working days for review. RTP Ledger has not run a test account on metaspins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. | DocumentedSection 3.1 of the responsible gaming policy offers deposit limits that take effect at once. Removing a deposit limit needs a cooling-off period. The policy names no loss or wager limit. Section 4.2 lists a session timer and optional alerts on session time, wagers and results. Section 3.2 of the responsible gaming policy offers cooling-off periods from 24 hours to 6 months. Section 3.3 offers self-exclusion from 1 day up to lifetime. Both take effect at once. Marketing messages stop during self-exclusion. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a metaspins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. | Partial evidenceThe complaints policy accepts complaints by email form within six months of the incident. Metaspins acknowledges a complaint within one week and resolves it within four weeks. A complex case can get four more weeks with written notice. A player can then escalate to an independent ADR provider, but the policy does not name the provider. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe homepage states that Metaspins offers provably fair games, with Spribe named as a provider. The homepage also states that a player can check these bets from the game menu. No page checked describes the seeds, hash method or verification steps. RTP Ledger has not reproduced a provably fair bet on metaspins.com. Independent confirmation of a real result is not established. Coverage gaps: published fairness algorithm, reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe homepage states that a 2FA suggestion can appear during a deposit and that 2FA is strongly advised. Terms clause 8.2 makes the player responsible for all actions on the account. No page checked describes the 2FA set-up or account recovery. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe footer gives support@metaspins.com. Section 8 of the responsible gaming policy states that live chat is available 24/7. RTP Ledger has not timed a support request on metaspins.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP page lists ten tiers from Copper to Black. Rakeback is credited every hour and pays up to 10% of the theoretical house edge on eligible casino bets. A player must claim it within 24 hours or it expires. At claim time, a Coin Flip offers a chance to double the amount. The page states that three winning flips in a row can multiply the rakeback by up to 8 times. Weekly Lossback is paid every Saturday at 1pm UTC with no wagering. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. | Partial evidenceThe privacy policy allows disclosure of personal data to business partners and service providers. It gives the player a right to access the data held. It cites a "Data Protection Act" without naming a country. It names no data controller, retention period or deletion request path. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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