| 01Legal operator identity | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. | DocumentedThe terms introduction states that Rain Group Ltd owns the service. It gives Anjouan company number 16077 and an address in Hamchako, Mutsamudu, Anjouan. The footer names Rainbet as a brand of Rain Group Ltd. The licence seal validation page and the Anjouan licence register name the same company for rainbet.com. |
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| 02Licence and domain coverage | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. | Partial evidenceThe terms state that Rain Group Ltd is licensed in Anjouan, without a licence number. The footer seal opens a validation page for rainbet.com. That page shows licence ALSI-152406029-FI2 from the Offshore Finance Authority of Anjouan and the status VALID. The public licence register at anjouangaming.com lists the same number for Rain Group Ltd. The register shows type B2C, issue date 2024-06-14 and expiry date 2027-06-13. Coverage gaps: licence status. |
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| 03Country restrictions | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. | DocumentedTerms clause 4.1.3 bars residents of, and access from, the United States, France, Australia, Austria, Germany, the United Kingdom and Spain. The clause also bars the Netherlands with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten. Clause 4.1.2 also bars any country that prohibits online gambling. The proof-of-residence list in clause 20.1 adds Cyprus. The licence seal page lists Comoros as excluded, and the terms list does not name Comoros. |
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| 04Account journey and closure | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. | DocumentedThe crypto deposit article names Bitcoin, USDT and Ethereum as examples. It names TRC20, ERC20 and BEP20 as example networks and tells the player to match the network in the cashier. The KYC article names crypto, Interac and gift card transactions. The withdrawal time article also names AstroPay. No checked page gives a complete asset and network list. |
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| 06Deposit terms | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. | DocumentedThe minimum deposit article states that each method and each cryptocurrency has its own minimum, shown in the cashier. Terms clause 7.2 states that Rainbet absorbs deposit transaction fees in most cases. Clause 7.9 warns that a deposit on an unsupported cryptocurrency or network can be lost. The wager requirement article states that each deposit must be wagered once before withdrawal. Crypto deposits credit after blockchain confirmation. |
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| 07Withdrawal terms | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 8.1 sets a minimum withdrawal of $15 per transaction, except at account closure. Clause 8.2 charges no withdrawal commission after the deposit is wagered once, or twice with a promotion. Clause 8.7 puts a 1x wager lock on crypto deposits. Clause 9.2 caps withdrawals from welcome promotional codes at $50. The withdrawal time article states processing in 5-15 minutes and crypto confirmation in 5-45 minutes for some currencies. RTP Ledger has not observed a withdrawal on rainbet.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe first deposit article names one offer, the "40x Wager Locked" bonus, with free spins on Sweet Bonanza. Rollover is 40 times the deposit plus the bonus. Games over 97.4% RTP are disabled during rollover. The bonus terms article caps each bet at 1% of the deposit and applies to the first deposit only. Terms clause 9.2 caps withdrawals from welcome promo codes at $50. No checked page states the match percentage, the maximum bonus or an expiry. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe KYC help article states that crypto transactions need no KYC to play or withdraw. Interac transactions need KYC Level 2. Terms clause 20.1 lets Rainbet ask for KYC documents at any time. The listed documents are a photo ID, a selfie with the ID and a bank statement or utility bill. Clause 20.1 restricts withdrawals if verification is not complete within 72 hours. It also caps deposits at EUR 500 and blocks withdrawals while documents are under review. The help article and the terms describe different verification journeys. RTP Ledger has not run a test account on rainbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. | DocumentedThe loss limits article offers loss limits over daily, weekly or monthly periods. The system calculates them on a rolling look-back over net losses. The deposit limits article states that Rainbet does not currently offer deposit limits. Section 6 of the responsible gambling policy offers cool-off periods that block bets for the chosen period. Terms clauses 6.9 and 6.11 describe a 24-hour cooldown, accepted by email, before the player chooses an exclusion period. Self-exclusion cannot be reversed. The help article and section 8 of the responsible gambling policy require a 90-day exclusion before support can close an account permanently. No checked page lists the exclusion periods that the email offers. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a rainbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. | Partial evidenceThe complaints policy accepts complaints at complaints@rainbet.com or through the contact form. It promises acknowledgement within 2 business days and a first response within 10 business days. Escalated cases can take up to 30 days. Terms clause 21.4 requires bet disputes within 3 days of settlement. Discrepancy: clause 21.6 names Gaming Services Provider N.V. as the licensing body for complaints. The licence on the seal page and the register is from Anjouan. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source | Partial evidenceThe first deposit article states that games over 97.4% RTP are disabled during bonus rollover. The help article on Return to Player returned only a Cloudflare browser check on 2026-10-24, so its text was not read. No checked page publishes an RTP figure for each game. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states that Rainbet Originals use a client seed, a hashed server seed and a nonce. The player can edit the client seed. The server seed shows in plain form after the player rotates the seed pair. The help article states that third-party provider games use their own provably fair logic, which Rainbet does not control. RTP Ledger has not reproduced a Rainbet Originals bet with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe account security article states that an enabled 2FA code is required to log in, process withdrawals, send tips or move funds out of the vault. The same article recommends email verification and regular password changes. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe contact page offers live chat and support@rainbet.com. It states an average email response time of 2 hours. The help centre states that live chat is available 24/7. RTP Ledger has not timed a support request on rainbet.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe rewards page lists rakeback, weekly, pre-monthly and monthly rewards. Pre-monthly rewards need the Silver rank. Rank progress starts at Bronze I after $4,000 wagered. The VIP article offers a dedicated host after a lifetime wager of $2,500,000. The bonus terms article divides rewards by 3 while a bonus rollover is active. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. | Partial evidenceThe privacy policy, last updated 12 June 2026, lists the data collected. The list includes name, email, phone, address, date of birth, bank details, ID documents for wire transfers and usage data. It allows sharing with service providers and disclosure where the law requires it. The policy names no data controller company and states no retention period or deletion route. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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