| 01Legal operator identity | DocumentedSection 1 of the terms names Mirai Kaze Ltd, registration number 16180, as the operator of Goated. The registered address is in Hamchako, Mutsamudu, Anjouan, Union of Comoros. The AML policy, the privacy policy and the footer name the same company. The Anjouan licence register names Mirai Kaze Ltd for goated.com. The terms choose the laws and courts of Belize in section 12. | DocumentedThe footer names GG Gaming SRL, registration number 3-102-916906, at Sabana Business Center in San José, Costa Rica. Terms clause 2.1 and privacy policy section 2 name GG Gaming LLC at the same address. The privacy policy gives the same registration number. The About Us page names both GG Gaming LLC and GG Gaming Sociedad de Responsabilidad Limitada. The Tobique licence-holder list names GG Gaming S.R.L. This record notes the different company names and does not resolve them. |
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| 02Licence and domain coverage | Partial evidenceThe footer and section 1 of the AML policy state licence ALSI-202411063-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. The public licence register at anjouangaming.com lists the same number for Mirai Kaze Ltd and goated.com. The register shows status valid, type B2C, issue date 2024-11-04 and expiry date 2027-11-03. The footer has no seal link to a validation page. Coverage gaps: licence status. | Partial evidenceTerms clause 2.1 and the footer state that GG Gaming is licensed by the Tobique Gaming Commission. The help centre licence article names the Tobique Gaming Act 2023. The commission's licence-holder list names GG Gaming S.R.L with a B2C licence that expires on 2027-05-08. The list shows no licence number and no domain. None of the Winna pages checked publishes a licence number. Coverage gaps: licence status. |
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| 03Country restrictions | Partial evidenceTerms clause 7.3 bars any jurisdiction where the service is restricted by law, needs a licence that Goated does not hold, or is under sanctions. Clause 7.4 treats VPN or proxy use to hide a location as a breach. The terms name no country. The AML policy states that Goated geo-blocks sanctioned jurisdictions by IP address. It names Iran, Cuba, North Korea, Syria and the Crimean region of Ukraine. No checked page gives a complete list of restricted markets. Coverage gaps: restricted-country list. | DocumentedTerms clause 4.3 names 35 prohibited jurisdictions and states that the list may change. The list includes the United States, the United Kingdom, Germany, Spain, the Netherlands, Ontario and New Brunswick. AML policy clause 24.1 names 21 jurisdictions and omits Germany, Spain, the Netherlands and Ontario. The help centre lists Canada as supported except New Brunswick. That article does not mention the Ontario restriction in the terms. The article also states that access from a restricted region puts the account in withdrawal-only mode. |
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| 04Account journey and closure | Partial evidenceTerms clause 2.1 makes use of the website an acceptance of the terms. Clause 3.1 requires the mandatory registration data and any KYC that Goated asks for. Clause 3.2 bars players under 18. Clause 3.4 limits accounts to one per person, household, IP address, device or wallet. The self-exclusion help article states that full account deletion is not possible because of legal and compliance duties. It offers self-exclusion as the alternative, and a permanent exclusion makes the account unrecoverable. Terms clause 3.7 lets Goated close an account with no login, bet, deposit or withdrawal for 12 months. Clause 4.10 sends fund recovery from a closed account to in-platform chat. Coverage gaps: observed verification journey. | Partial evidencePayment policy clause 2.1 lists the registration fields: email address, country, username and password. Clause 2.2 requires more data before any deposit or withdrawal. The extra fields are full name, residential address, date of birth, gender and a valid phone number. RTP Ledger has not tested this journey with an account. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe deposits and withdrawals article lists nine deposit assets with their networks. USDC runs on Ethereum, Solana and BNB Smart Chain. USDT runs on Ethereum, Solana, Tron and BNB Smart Chain. BTC, ETH, SOL, XRP, TRX, LTC and BNB run on their own chains, and XRP needs a destination tag. A player can buy crypto by card or bank transfer through the Onramper partner. The withdrawal article states that withdrawals are in crypto only. | DocumentedThe help centre lists 13 assets for deposits and withdrawals. The networks article lists USDT on Ethereum (ERC-20), TRON (TRC-20), Solana and BNB Smart Chain (BEP-20). It lists USDC on ERC-20, Solana and BEP-20, and DAI and SHFL on ERC-20. The other assets use their own main networks. The About Us page lists "Gram" and does not name Toncoin. About Us also places USDC on TRC-20, a route the networks article does not list. |
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| 06Deposit terms | DocumentedThe deposits article states that each account gets a permanent deposit address for each network. An address works only on the network it was issued for. The balance updates when the network confirms the transfer. Deposits worth less than $0.01 are not recorded. A deposit to an account under review is held until support releases or refunds it. Terms clause 4.5 states that payment methods can carry extra fees. | DocumentedThe deposit article states that a deposit is credited after the required blockchain confirmations. It does not give the number of confirmations. Payment policy clause 3.2 states that deposit limits vary by method and jurisdiction, with no figure. Terms clause 8.4 and payment policy clause 4.1 require each deposit to be wagered once before withdrawal. The coins article warns that assets sent on an unsupported chain cannot be recovered. |
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| 07Withdrawal terms | Partial evidenceThe withdrawal article requires 1x wagering of each deposit, Account Verification Level 1 and a 2FA code. No withdrawal is possible while a deposit bonus rollover is active. There is no minimum, but the amount must exceed the network fee, which comes from the balance on top. Most withdrawals reach the network in a minute or two. Large ones take up to 2 hours, and security checks usually take up to 12 hours. The wager requirement article repeats the 100% deposit wagering rule. RTP Ledger has not observed a withdrawal on goated.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 8.8 and the withdrawal article set a minimum withdrawal of $20 or the equivalent. Terms clause 8.7 sets a standard limit of $10,000 per 24 hours. A VIP host and the company can raise that limit for higher VIP levels. Terms clause 8.5 allows a processing fee on several withdrawals within 24 hours. The withdrawal article states that blockchain fees appear before the player confirms. RTP Ledger has not observed a withdrawal on winna.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe first deposit bonus article offers a 100% match up to $1,000 on the first deposit, from a $20 minimum. Rollover is 35 times the deposit plus the bonus. Each bet counts as the wager times the game edge divided by 0.04, and sportsbook wagers do not count. The maximum bet is $10. Withdrawals, vaulting and tips stop in every currency until the bonus ends. The bonus ends when rollover completes or the balance falls below one cent. The article states no time limit for rollover. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe bonus policy states that the cash balance is used before the bonus balance. Each bonus has a fixed validity period. Terms clause 10.1 states that bonuses carry wagering requirements and a maximum stake. A breach can void the bonus and its winnings. None of the pages checked states a welcome offer amount, match percentage or wagering multiple. The bonus policy gives general rules only. RTP Ledger found no page that states the amount, wagering multiple or expiry of a referral or welcome offer. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 5.1 lets Goated ask for KYC documents at any time and restrict withdrawals until it completes verification. The withdrawal article requires Account Verification Level 1 before a withdrawal. The AML policy can suspend withdrawals at a threshold set by the account risk profile. Enhanced due diligence can ask for full name, date of birth, citizenship, address, ID documents and source of funds. No checked page states the threshold amount or describes the verification levels. RTP Ledger has not run a test account on goated.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceAML policy clause 8.2 requires customer due diligence within 30 days of the first deposit. The same clause requires it before the first withdrawal or before EUR 2,000 is wagered. Terms clause 8.5 allows enhanced checks on withdrawals of EUR 2,000 or more. Payment policy clause 5.1 lists photo ID, proof of address and payment-method proof. Clause 5.2 states verification typically takes 72 hours. Clause 5.3 allows a pending withdrawal to be cancelled after 30 days without documents. RTP Ledger has not run a test account on winna.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | Partial evidenceThe responsible gaming page and the help article offer a 24-hour self-exclusion from account settings. Through support, a player can ask for 7, 15, 30 or 90 days or a permanent exclusion. Rewards can be claimed only in the first 24 hours of an exclusion. A permanent exclusion makes the account unrecoverable. The responsible gaming page and the self-exclusion article describe exclusion and timeouts only. Neither page describes a deposit, loss or wager limit tool. RTP Ledger records limit tools as unknown until a page or an account test shows them. Coverage gaps: loss and wager limit tools. | Partial evidenceThe self-exclusion article describes the path through Profile and Winna Cares. The player selects a category and confirms by email. A 24-hour cooldown then starts and cannot be cancelled. Players can also ask for self-exclusion by email or live chat. The responsible gambling page offers a cool-off period through customer support. The responsible gambling page, the About Us page and the self-exclusion article describe self-exclusion and cool-off only. None of them describes a deposit, loss or wager limit tool. RTP Ledger has not checked the account settings for such a tool. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a goated.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a winna.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceSection 16 of the terms sends complaints to customer support through in-platform chat. The terms publish no escalation step, response time or external dispute body. Section 12 gives the courts of Belize exclusive jurisdiction. Coverage gaps: attributable complaint cases. | Partial evidenceTerms clause 11.1 sends complaints to support@winna.com. Clause 11.2 allows escalation to the EGIS resolution body at disputes@egis-adr.com. Privacy policy section 7 promises an acknowledgement within 48 hours and a full response within 14 business days. Section 7 names the Tobique Gaming Commission as the escalation route. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that each result comes from a server game seed, a client seed and a cryptographic nonce. A player can check the seeds and nonce of a bet on the verify page. The responsible gaming page states that all games are provably fair. The checked text does not separate in-house games from third-party games. RTP Ledger has not reproduced a Goated bet with the published verification method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page describes a hashed server seed, a client seed from the browser and a nonce that rises by one per bet. Rotating the seed pair reveals the previous server seed. A verification interface lets a player reproduce a result. The page states that every game on Winna uses provably fair technology. The licence article limits that statement to Winna Originals. Terms clause 9.2 states that certified random number generators decide game outcomes. RTP Ledger has not reproduced a Winna Originals bet with the verification interface. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe 2FA article explains how to enable an authenticator app after an email verification code. Once enabled, 2FA is required for all logins, withdrawals and tips. The withdrawal article states that every withdrawal needs a 2FA code. A player who loses the 2FA method can lose access to the account. Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe 2FA article describes set-up through an authenticator app. After set-up, each login needs a code that refreshes every 30 seconds. Privacy policy section 6 lists SSL encryption, two-factor authentication and lockout after repeated failed logins. Terms clause 7.1 makes the player responsible for login credentials. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe terms send account issues and complaints to in-platform chat support. The VIP page states that Goated offers 24/7 customer support. No checked page publishes a support email address. RTP Ledger has not timed a support request on goated.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceTerms clause 2.2 gives support@winna.com for all support questions. The help centre articles state that support is available 24/7 through live chat or email. RTP Ledger has not timed a support request on winna.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe VIP overview lists nine ranks from Copper at 0 XP to Diamond at 20,000,000 XP. Instant rakeback and the weekly bonus start at Bronze, the monthly bonus at Silver and lossback at Gold. The daily bonus must be claimed within 24 hours. The weekly bonus must be claimed by Wednesday 23:59 UTC and the monthly bonus by the 14th. The first deposit bonus article halves VIP rewards during rollover. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe VIP article sets six tiers with five levels each, based on total amount wagered. Bronze 1 starts at $1,000 wagered and Nebula 5 at $1,000,000,000. Instant Rakeback can be claimed every 7 minutes. Platinum and higher levels get lossback of up to 25% and a VIP host. The rakeback article states no rakeback percentage. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidenceThe privacy policy names Mirai Kaze Ltd as the operator of Goated. Registration collects name, date of birth and country. Section 2 lists the lawful bases for processing. Section 5 lets external marketing partners process data with consent or another lawful basis. The AML policy adds wallet address and address to the KYC data. Section 4 of the privacy policy sends correction and deletion requests to in-platform chat. Legal duties or technical limits can delay a deletion. Data is kept while the player is a customer, then for the minimum time the policy and the law require. The self-exclusion help article states that full account deletion is not possible. Coverage gaps: category-level retention schedule. | Partial evidencePrivacy policy section 10 keeps player data for up to 6 years after account closure. Section 9 names the third parties that can receive data. Those include payment processors, identity verification providers and game providers. Section 9 also allows transfers outside the European Economic Area under standard contractual clauses. Coverage gaps: privacy policy coverage, data deletion and account closure. |
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