| 01Legal operator identity | DocumentedThe footer and terms clause 1.1 name Novatrix SRL, a Costa Rica company with registration number 3-102-893958. The registered address is in Potrero Cerrado, Oreamuno, Cartago. The terms and the privacy policy also hold a paragraph that names Vixatrix Limited of Cyprus as a payment agent. The page code shows that paragraph only to logged-in users in one user group. The Tobique and Anjouan regulator lists both name Novatrix as a licence holder. | DocumentedThe terms introduction states that Rain Group Ltd owns the service. It gives Anjouan company number 16077 and an address in Hamchako, Mutsamudu, Anjouan. The footer names Rainbet as a brand of Rain Group Ltd. The licence seal validation page and the Anjouan licence register name the same company for rainbet.com. |
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| 02Licence and domain coverage | Partial evidenceThe footer and the Tobique version of the terms state licence No. 0000002 from the Tobique Gaming Commission. The commission's list shows Novatrix S.R.L with a B2C licence that expires on 2027-03-13. The terms shown to Canada, India and Zimbabwe state Anjouan licence ALSI-202508056-FI2 instead. The Anjouan register lists that licence as valid until 2027-08-24, with luckywins.com among its domains. Coverage gaps: licence status. | Partial evidenceThe terms state that Rain Group Ltd is licensed in Anjouan, without a licence number. The footer seal opens a validation page for rainbet.com. That page shows licence ALSI-152406029-FI2 from the Offshore Finance Authority of Anjouan and the status VALID. The public licence register at anjouangaming.com lists the same number for Rain Group Ltd. The register shows type B2C, issue date 2024-06-14 and expiry date 2027-06-13. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedClause 2.4 of the Tobique terms names 30 restricted jurisdictions. The list includes the United States, the United Kingdom, the Netherlands, Ontario and New Brunswick. Clause 2.5 excludes players from Sweden from bonuses, promotions and VIP programmes. Clause 3.1 of the Anjouan terms names a different list of 41 territories. Australia, Germany and Spain are on the Anjouan list but not on the Tobique list. | DocumentedTerms clause 4.1.3 bars residents of, and access from, the United States, France, Australia, Austria, Germany, the United Kingdom and Spain. The clause also bars the Netherlands with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten. Clause 4.1.2 also bars any country that prohibits online gambling. The proof-of-residence list in clause 20.1 adds Cyprus. The licence seal page lists Comoros as excluded, and the terms list does not name Comoros. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedTerms clause 4.1 lists 21 accepted currencies, including BTC, ETH, USDT, LTC, XRP, TRX, BNB, ADA and BCH. Clause 10.1 names Visa, Mastercard and other methods such as e-wallets and bank transfers. Clause 10.5 names CoinsPaid for crypto transactions. The payments page lists card and e-wallet methods by licence but has no crypto row. No page checked names a network for any crypto asset. | DocumentedThe crypto deposit article names Bitcoin, USDT and Ethereum as examples. It names TRC20, ERC20 and BEP20 as example networks and tells the player to match the network in the cashier. The KYC article names crypto, Interac and gift card transactions. The withdrawal time article also names AstroPay. No checked page gives a complete asset and network list. |
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| 06Deposit terms | DocumentedTerms clause 10.4 sets a minimum deposit of EUR 20 or the equivalent. The maximum depends on the payment method. Clause 10.5 states that crypto deposits through CoinsPaid have no upper limit. Clause 10.3 forbids deposits from accounts in another person's name. Clause 9.7 requires each deposit to be wagered three times before withdrawal. Otherwise the casino can charge a processing fee or refuse the withdrawal. | DocumentedThe minimum deposit article states that each method and each cryptocurrency has its own minimum, shown in the cashier. Terms clause 7.2 states that Rainbet absorbs deposit transaction fees in most cases. Clause 7.9 warns that a deposit on an unsupported cryptocurrency or network can be lost. The wager requirement article states that each deposit must be wagered once before withdrawal. Crypto deposits credit after blockchain confirmation. |
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| 07Withdrawal terms | Partial evidenceTerms clause 11.1 sets a minimum withdrawal of EUR 20, or the crypto equivalent. Clause 11.6 aims to process withdrawals within 72 hours of approval. Clause 11.7 limits withdrawals to EUR 7,500 per rolling 7 days and EUR 15,000 per month. Progressive jackpot wins do not count toward these limits. Clause 11.10 warns that intermediary banks can charge fees on bank transfers, typically up to EUR 16. RTP Ledger has not observed a withdrawal on luckywins.com. Actual processing time and effective fees are not established. Coverage gaps: published crypto withdrawal rules, first-party withdrawal processing observation. | Partial evidenceTerms clause 8.1 sets a minimum withdrawal of $15 per transaction, except at account closure. Clause 8.2 charges no withdrawal commission after the deposit is wagered once, or twice with a promotion. Clause 8.7 puts a 1x wager lock on crypto deposits. Clause 9.2 caps withdrawals from welcome promotional codes at $50. The withdrawal time article states processing in 5-15 minutes and crypto confirmation in 5-45 minutes for some currencies. RTP Ledger has not observed a withdrawal on rainbet.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | DocumentedThe bonus terms offer two first-deposit packages. A deposit of EUR 20 or more gets 100% up to EUR 1,000 plus 100 free spins. A deposit of EUR 100 or more gets 150% up to EUR 1,500, 100 free spins and 7 days of 5% daily cashback. The bonus and free-spin winnings carry 40 times wagering. Bonus winnings are capped at 5 times the bonus. The maximum bet with an active bonus is EUR 5 or USD 5. The bonus terms allow one offer per person, family, home address, email, IP address, payment account and device. Terms clause 2.5 excludes players from Sweden from bonuses. The first-deposit free spins and their winnings expire after 7 days. A player can cancel a bonus without loss of their own funds. | Partial evidenceThe first deposit article names one offer, the "40x Wager Locked" bonus, with free spins on Sweet Bonanza. Rollover is 40 times the deposit plus the bonus. Games over 97.4% RTP are disabled during rollover. The bonus terms article caps each bet at 1% of the deposit and applies to the first deposit only. Terms clause 9.2 caps withdrawals from welcome promo codes at $50. No checked page states the match percentage, the maximum bonus or an expiry. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceTerms clause 18.4 requires verification by the earliest of three points. These are 30 days after the first deposit, EUR 2,000 in deposits or own-funds wagers, or the first payout. Clause 2.7 requires a valid ID before a player plays with BTC. Clause 9.5 lists photo ID, proof of address and payment-method proof. Clauses 8.4 and 9.3 allow a phone call as part of verification. The KYC-AML policy allows up to 30 working days for document review. RTP Ledger has not run a test account on luckywins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe KYC help article states that crypto transactions need no KYC to play or withdraw. Interac transactions need KYC Level 2. Terms clause 20.1 lets Rainbet ask for KYC documents at any time. The listed documents are a photo ID, a selfie with the ID and a bank statement or utility bill. Clause 20.1 restricts withdrawals if verification is not complete within 72 hours. It also caps deposits at EUR 500 and blocks withdrawals while documents are under review. The help article and the terms describe different verification journeys. RTP Ledger has not run a test account on rainbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe responsible gaming page offers deposit, loss and wager limits per day, week or month. A lower limit applies at once. A higher limit needs email confirmation and starts only after the old limit expires. The page warns that deposit limits cannot always apply to crypto deposits. The responsible gaming page offers cooling-off for 1 week, 1 month, 3 months or 6 months. Self-exclusion runs for 6 months, 9 months, 1 year or indefinitely. Both periods block fiat deposits and promotions. The page warns that some crypto deposits can still go through during either period. | DocumentedThe loss limits article offers loss limits over daily, weekly or monthly periods. The system calculates them on a rolling look-back over net losses. The deposit limits article states that Rainbet does not currently offer deposit limits. Section 6 of the responsible gambling policy offers cool-off periods that block bets for the chosen period. Terms clauses 6.9 and 6.11 describe a 24-hour cooldown, accepted by email, before the player chooses an exclusion period. Self-exclusion cannot be reversed. The help article and section 8 of the responsible gambling policy require a 90-day exclusion before support can close an account permanently. No checked page lists the exclusion periods that the email offers. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a luckywins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a rainbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceTerms clause 15.1 sends complaints to the support team first, with internal escalation. Clause 15.5 names EGIS, which operates under Tobique Gaming Commission rules, as the ADR body. Disputes go to disputes@egis-adr.com. Clause 13 bars claims filed more than one year after they arose. Clause 17 sends disputes to arbitration in Costa Rica. Coverage gaps: attributable complaint cases. | Partial evidenceThe complaints policy accepts complaints at complaints@rainbet.com or through the contact form. It promises acknowledgement within 2 business days and a first response within 10 business days. Escalated cases can take up to 30 days. Terms clause 21.4 requires bet disputes within 3 days of settlement. Discrepancy: clause 21.6 names Gaming Services Provider N.V. as the licensing body for complaints. The licence on the seal page and the register is from Anjouan. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Partial evidenceThe Anjouan register lists 64 domains under the Novatrix SRL licence ALSI-202508056-FI2. The domains include luckywins.com, casinonic.com, woocasino.com and kingbillycasino.com. The Tobique list shows two Novatrix S.R.L licences, one B2C and one B2B. Neither list names a parent company. luckywins.net serves a WordPress page titled "LuckyWins Australia Casino". Its footer links Terms and Conditions, Privacy Policy, Responsible Gaming, FAQ and Support to www.luckywins.com. The page names no operator company and no licence number. RTP Ledger has not established who publishes luckywins.net. Coverage gaps: parent/legal-group relationship, related-brand relationship. | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source | Partial evidenceThe first deposit article states that games over 97.4% RTP are disabled during bonus rollover. The help article on Return to Player returned only a Cloudflare browser check on 2026-10-24, so its text was not read. No checked page publishes an RTP figure for each game. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe FAQ states that iTech Labs, a testing laboratory, certified the casino software. The FAQ states that the random number generator meets industry requirements. No page checked links or quotes a certificate. Coverage gaps: published fairness algorithm, reproduced account-bet verification. Checked Oct 24, 2026LuckyWins FAQ ↗ | Partial evidenceThe provably fair page states that Rainbet Originals use a client seed, a hashed server seed and a nonce. The player can edit the client seed. The server seed shows in plain form after the player rotates the seed pair. The help article states that third-party provider games use their own provably fair logic, which Rainbet does not control. RTP Ledger has not reproduced a Rainbet Originals bet with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Partial evidenceThe privacy policy states that the account opens only with the player ID and password. The privacy policy also states that the player can turn on two-factor authentication (2FA). Coverage gaps: withdrawal re-verification, recovery and session controls. | Partial evidenceThe account security article states that an enabled 2FA code is required to log in, process withdrawals, send tips or move funds out of the vault. The same article recommends email verification and regular password changes. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe support page gives support@luckywins.com and states that the support team works 24/7. The responsible gaming page names LiveChat and the same email address as contact routes. RTP Ledger has not timed a support request on luckywins.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe contact page offers live chat and support@rainbet.com. It states an average email response time of 2 hours. The help centre states that live chat is available 24/7. RTP Ledger has not timed a support request on rainbet.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe loyalty page data lists ten levels from 0 to 500,000 status points. Weekly cashback starts at the fifth level at 5% with 15 times wagering. The top level lists 25% weekly cashback with 1 times wagering. The level terms credit cashback every Thursday at 06:00 UTC. The maximum win from weekly cashback is EUR 5,000. Coverage gaps: effective VIP value and expiry. | Partial evidenceThe rewards page lists rakeback, weekly, pre-monthly and monthly rewards. Pre-monthly rewards need the Silver rank. Rank progress starts at Bronze I after $4,000 wagered. The VIP article offers a dedicated host after a lifetime wager of $2,500,000. The bonus terms article divides rewards by 3 while a bonus rollover is active. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Partial evidencePrivacy policy section 2 names Novatrix SRL as the data controller. It gives DPO@novatrixsrl.net as the data protection officer contact. Section 9 keeps personal data for at least five years after account closure under anti-money-laundering rules. Erasure requests within that period are not processed. Coverage gaps: privacy policy coverage, data deletion and account closure. | Partial evidenceThe privacy policy, last updated 12 June 2026, lists the data collected. The list includes name, email, phone, address, date of birth, bank details, ID documents for wire transfers and usage data. It allows sharing with service providers and disclosure where the law requires it. The policy names no data controller company and states no retention period or deletion route. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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