Bitstarz vs TrustDice: the documented differences

Clause 1.2 of the terms names Gareton B.V. as the manager of BitStarz.com. The clause lists Curaçao registration number 160656. A separate homepage disclaimer for Luxembourg names a second company, Firmero Limited, for payments only.

Checked 2026-09-12

The terms name Satoshi Gaming Group N.V. as the owner of trustdice.win. The terms give Chamber of Commerce number 151832. The regulator certificate binds the same company and number to the domain. The terms footer names Tahiti Technology Limited as the payment processor for Satoshi Gaming Group N.V. The processor address is in Limassol, Cyprus.

Checked 2026-09-12

Clause 1.2 of the terms cites licence OGL/2024/165/0185 for Gareton B.V. The clause names the regulator as the Curaçao Gaming Authority. A Luxembourg-facing homepage disclaimer cites the same licence number under a different name, the Curaçao Gaming Control Board. RTP Ledger found no regulator certificate page for licence OGL/2024/165/0185. The Curaçao Gaming Control Board's bulk licence registry PDF is dated 2026-09-10. The registry PDF lists licence OGL/2024/165/0185 for Gareton B.V., company number 160656, with the status Indefinite.

Checked 2026-09-13

The regulator certificate names trustdice.win, Satoshi Gaming Group N.V. and licence OGL/2024/664/0280. The certificate lists the licence as Active and names 16/07/2024 as the grant date. The terms cite the same licence number and the Curaçao Gaming Authority. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite.

Checked 2026-09-13

Clause 3.6 of the terms names 66 barred countries, from United States of America to Curacao. An earlier internal record put the count at 73. RTP Ledger did not resolve the difference.

Checked 2026-09-12

Clause 3.6 of the terms names 11 jurisdictions and the Dutch Caribbean islands as restricted. Section 2 of the AML policy names a shorter, different list of restricted regions. The AML list adds Cuba, Iran, North Korea, Syria and Crimea, absent from the terms list. France, the United Kingdom, Australia and Spain appear on both lists. The two published lists do not match. Neither list claims to be complete.

Checked 2026-09-12

Registration, verification stages, account currency and closure journey are not checked.

No dated source

Registration, verification stages, account currency and closure journey are not checked.

No dated source

The Payments page lists twelve crypto assets for deposit and withdrawal. USDT deposits work on the Tron, Ethereum and BNB Smart Chain networks. The page does not name a network for the other eleven assets.

Checked 2026-09-12

The English homepage names BTC, ETH, USDT, LTC and DOGE as supported assets, with USDT on the TRON (TRC20) or Ethereum (ERC20) network. The page states that the exact list of currencies and networks must be checked in the cashier before a transfer. No minimums or fees are published there.

Checked 2026-09-12

Each of the twelve crypto assets has its own minimum deposit and a 0% fee. The page shows Instant processing for every asset. An embedded currency configuration lists required confirmations per asset, from 1 to 25. The Instant label does not reflect a 25-confirmation wait for Binance Coin.

Checked 2026-09-12

The terms set a 10 USDT minimum before withdrawal, tied to a wagering rule rather than to each deposit. No checked page states deposit confirmation counts or crediting stages. Coverage gaps: deposit.route_terms.

No dated source

The Payments page gives the same fee, speed and limits for twelve crypto assets. Clause 8.7.1 targets payout within 1 hour, but clause 8.7.8 also cites a 10-minute average. BitStarz and its payment processor charge no withdrawal fee under clause 8.7.10. Bank transfer payouts move in EUR within 3 to 10 banking days under clause 8.7.7. RTP Ledger has not withdrawn funds from a BitStarz test account. Processing time and effective fees stay unconfirmed by direct test. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-12

Clause 5.1 states withdrawals usually complete within one hour, and up to 48 hours in some cases. Clauses 5.9 and 5.10 set a 10 USDT minimum deposit and 5 times wagering before withdrawal. Clause 5.6 caps high-value withdrawals at 1,000,000 USDT, or the equivalent, per month. RTP Ledger has not observed a withdrawal on trustdice.win. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-12

The Welcome Package spans the first four deposits and was live today. Page metadata names the package 5 BTC plus 200 free spins. The numbered bonus terms instead describe 180 free spins paid over 8 days. RTP Ledger did not resolve the difference between the two spin counts. The terms set a 40 times wagering requirement and a 7 day expiry. Coverage gaps: bonus.account_eligibility_and_expiry.

Checked 2026-09-12

The promotions page for the welcome package returned HTTP 403 today. An internal record from 19 August 2026 documents a three-deposit match package. The 19 August record has no fresh confirmation against a reachable live page today. Coverage gaps: bonus.economic_terms, bonus.account_eligibility_and_expiry.

Checked 2026-09-12

The terms require a government ID, a proof of payment and a proof of address. Clause 7.2.3 caps the proof of address at 90 days old. Clause 8.7.8 lets BitStarz require game-provider checks for a significant win, at its own discretion. No fixed withdrawal threshold is published. RTP Ledger has not run a test account on BitStarz. The verification trigger stage in practice stays unconfirmed. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-12

Clause 5.3 allows an identity check for withdrawals over 1 BTC or 2000 EUR. Clause 5.3 also allows a check on any withdrawal amount, at TrustDice's discretion. Clause 4.5 allows an identity check on deposits, including a selfie with documents. The privacy policy lists passport scans, payment slips and bank statements as accepted proofs. The homepage tells players that no personal data or KYC checks are needed to register. Clause 5.3 of the terms requires an identity check above set withdrawal thresholds. Clause 4.5 also allows an identity check on a deposit. The marketing line and the terms describe two different account journeys. RTP Ledger has not run a test account on trustdice.win. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-12

BitStarz publishes a Wager Limit and a Loss Limit, both set daily, weekly or monthly. A Deposit Limit tool also exists for fiat currencies. The page states that crypto deposit limits cannot be enforced. A Cooling-Off period runs from 1 day to 6 months, with a 24-hour cancellation delay. A Self-Exclusion period runs from 1 day to several years and locks the account at once. The Play Safe page also offers self-exclusion by contacting support directly. The page links GamCare and GordonHouse directly. A third link, labeled Gam-Anon, points to a Gamblers Anonymous domain rather than the Gam-Anon domain.

Checked 2026-09-12

Section 8 of the responsible gaming page offers limits on deposits, wagers, losses and session time. The system blocks further play once a chosen limit is reached. Clause 6.1 lets a player self-exclude by emailing compliance@trustdice.win from the registered address. The terms do not publish fixed self-exclusion duration tiers.

Checked 2026-09-12

RTP Ledger has not withdrawn funds from a BitStarz test account. Cashout speed and fees stay unobserved. Coverage gaps: cashout.first_party_observation.

No dated source

RTP Ledger has not withdrawn funds from a trustdice.win test account. Cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

Clause 4.1 puts the duty on the player to check each game payout percentage. BitStarz does not publish RTP figures site-wide on the pages checked. Coverage gaps: game_rtp.stake_engine_catalogue_fields.

Checked 2026-09-12

Casino-specific game availability and deployed RTP evidence are not checked.

No dated source

The homepage markets Provably Fair Games as a way to verify round outcomes. The page gives no seed, hash or algorithm detail behind the claim. Coverage gaps: fairness.published_algorithm, reproduced account-bet verification.

Checked 2026-09-12

TrustDice Originals show a server-seed hash, client seed and nonce for verification. A player can enter the seed values into a verification tool to check a round. Third-party slots and live-dealer games instead rely on the provider's own certified systems. RTP Ledger has not reproduced a TrustDice Originals bet with the published verification tool. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification.

Checked 2026-09-12

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

Clause 12.2 offers live chat and email support. The clause states both channels run 24 hours a day, 7 days a week. The separate help-centre subdomain returned HTTP 403 to an automated fetch today. RTP Ledger has not timed a support request on BitStarz. Response times stay unconfirmed by direct test. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

The homepage advertises 24/7 live support. General questions go to support@trustdice.win. Complaints and self-exclusion requests go to compliance@trustdice.win. RTP Ledger has not timed a support request on trustdice.win. Response times are not established. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

Product catalogue, devices and observed usability defects are not checked.

No dated source

Product catalogue, devices and observed usability defects are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source