RTPLEDGER
RTP LEDGER / CASINO RESEARCH RECORD6 documented · 7 partial · 7 not checked

Bitstarz casino evidence review

This review covers 20 decision areas for Bitstarz, including identity, payments, KYC, player protection, game math, security and service. It identifies each checked area, dated source, RTP Ledger test and unknown state.

Bitstarz logo
Bitstarz
bitstarz.com
Dated source records
6
Partial records
7
Still not checked
7

Evidence record maintained by: RTP Ledger Casino Review Team

Latest dated source in this research record: 2026-09-13
Optional operator link

Review the open evidence gaps before visiting the operator

The research record lists the documented evidence and the open questions. Before you send funds, confirm country access, cashier routes, KYC requirements and current terms with the operator.

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Bitstarz logo
Bitstarz
bitstarz.com
Check the documented offer with the operatorWelcome Package - up to €500/5 BTC + 180 Free Spins across first 4 deposits (1st deposit: 100% match + free spins)
Referral / promo codeSPINNER

Use this if signup asks for a code.

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Goated

goated.com

Public welcome terms are documented. Read the evidence and confirm current eligibility with Goated.

  • Check country access and eligibility
  • Check wagering, bet and withdrawal limits
Read the offer evidence →

Source checked:

Referral / promo codeRTPBOSS

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

Visit Goated · check live terms(opens in a new tab)
Affiliate link — RTP Ledger may earn a commission. Disclosure
18+ · T&Cs apply · Play responsibly
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PartnerCommercial

Stake

stake.com

The offer record is incomplete. Confirm current terms and eligibility with Stake; the partner link does not establish a bonus entitlement.

  • Check country access and eligibility
  • Check wagering, bet and withdrawal limits
Referral / promo code5save

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

Visit Stake · check live terms(opens in a new tab)
Affiliate link — RTP Ledger may earn a commission. Disclosure
18+ · T&Cs apply · Play responsibly
Read the research record →
PartnerCommercial

Shuffle

shuffle.com

The offer record is incomplete. Confirm current terms and eligibility with Shuffle; the partner link does not establish a bonus entitlement.

  • Check country access and eligibility
  • Check wagering, bet and withdrawal limits
Referral / promo codeaces

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

Visit Shuffle · check live terms(opens in a new tab)
Affiliate link — RTP Ledger may earn a commission. Disclosure
18+ · T&Cs apply · Play responsibly
Read the research record →

Sponsorship never changes RTP records, source status or editorial order.

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Research record

Evidence and gaps for player decisions

The record covers 20 areas: access, payments, protection, game math and service. The record separates published claims from RTP Ledger observations. Areas without evidence have an unknown status.

Identity and access

4 / 20

  1. Legal operator identity

    Documented
    Published source

    Clause 1.2 of the terms names Gareton B.V. as the manager of BitStarz.com. The clause lists Curaçao registration number 160656. A separate homepage disclaimer for Luxembourg names a second company, Firmero Limited, for payments only.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz terms and conditions ↗BitStarz homepage ↗
    Claim records · 1
    • bitstarz.operator.legal-entity· Confirmed within scope
      Field: operator.legal_entity
      Recorded value: Gareton B.V.; Curaçao registration number 160656; Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao (terms, clause 1.2); a Luxembourg-facing homepage disclaimer separately names Firmero Limited (Cyprus reg. ΗΕ 449597) as a payments-facing entity
      Claim summary: Clause 1.2 of the terms names Gareton B.V. as the manager of BitStarz.com. The clause lists Curaçao registration number 160656. A separate homepage disclaimer for Luxembourg names a second company, Firmero Limited, for payments only.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.operator.legal-entity.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Gareton B.V.; Curaçao registration number 160656; Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao (terms, clause 1.2); a Luxembourg-facing homepage disclaimer separately names Firmero Limited (Cyprus reg. ΗΕ 449597) as a payments-facing entity · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      BitStarz homepage ↗ · Sources for the claim: Luxembourg-facing regulator and secondary-entity disclaimer, Provably Fair Games marketing text, and the site-wide bonus-package title in the page metadata.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. Licence and domain coverage

    Documented
    Published source

    Clause 1.2 of the terms cites licence OGL/2024/165/0185 for Gareton B.V. The clause names the regulator as the Curaçao Gaming Authority. A Luxembourg-facing homepage disclaimer cites the same licence number under a different name, the Curaçao Gaming Control Board. RTP Ledger found no regulator certificate page for licence OGL/2024/165/0185. The Curaçao Gaming Control Board's bulk licence registry PDF is dated 2026-09-10. The registry PDF lists licence OGL/2024/165/0185 for Gareton B.V., company number 160656, with the status Indefinite.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-13BitStarz terms and conditions ↗BitStarz homepage ↗Curaçao Gaming Control Board online gaming licence registry (bulk PDF, snapshot 2026-09-10) ↗
    Claim records · 1
    • bitstarz.licence.cga-status· Confirmed within scope
      Field: licence.cga.status
      Recorded value: OGL/2024/165/0185; Gareton B.V.; named "Curaçao Gaming Authority" in the terms (clause 1.2) and "Curaçao Gaming Control Board" in a Luxembourg-facing homepage disclaimer; no separate regulator certificate page found; listed in the regulator registry PDF of 2026-09-10 with status Indefinite
      Claim summary: Clause 1.2 of the terms cites licence OGL/2024/165/0185 for Gareton B.V. The clause names the regulator as the Curaçao Gaming Authority. A Luxembourg-facing homepage disclaimer cites the same licence number under a different name, the Curaçao Gaming Control Board. RTP Ledger found no regulator certificate page for licence OGL/2024/165/0185. The Curaçao Gaming Control Board's bulk licence registry PDF is dated 2026-09-10. The registry PDF lists licence OGL/2024/165/0185 for Gareton B.V., company number 160656, with the status Indefinite.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-13 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 2
      1. bitstarz.licence.cga-status.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: OGL/2024/165/0185; Gareton B.V.; named "Curaçao Gaming Authority" in the terms (clause 1.2) and "Curaçao Gaming Control Board" in a Luxembourg-facing homepage disclaimer; no separate regulator certificate page found · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      2. bitstarz.licence.cga-status.revised.registry-cross-check.2026-09-13
        Revised record · Changed: 2026-09-13
        Previous value: OGL/2024/165/0185; Gareton B.V.; named "Curaçao Gaming Authority" in the terms (clause 1.2) and "Curaçao Gaming Control Board" in a Luxembourg-facing homepage disclaimer; no separate regulator certificate page found
        Recorded value: OGL/2024/165/0185; Gareton B.V.; named "Curaçao Gaming Authority" in the terms (clause 1.2) and "Curaçao Gaming Control Board" in a Luxembourg-facing homepage disclaimer; no separate regulator certificate page found; listed in the regulator registry PDF of 2026-09-10 with status Indefinite · Confirmed within scope
        Reason: Cross-checked the licence against the regulator's bulk registry PDF (snapshot 2026-09-10) on 2026-09-13. The registry row was appended as a source bound to the captured PDF, and the summary was extended. The value now records the registry status as well. The state did not change.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      BitStarz homepage ↗ · Sources for the claim: Luxembourg-facing regulator and secondary-entity disclaimer, Provably Fair Games marketing text, and the site-wide bonus-package title in the page metadata.
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Curaçao Gaming Control Board online gaming licence registry (bulk PDF, snapshot 2026-09-10) ↗ · Sources for the claim: Row 584: licence OGL/2024/165/0185, Gareton B.V. and company number 160656, with status Indefinite.
      Source access status: reachable · 2026-09-13 · Archived source copy: stake.cga-registry.98256828b78c3d8b885820c44aa5c0442d3f1ce1288aa5673923c1ea21ffa9d5 · SHA-256 98256828b78c3d8b885820c44aa5c0442d3f1ce1288aa5673923c1ea21ffa9d5

  3. Country restrictions

    Documented
    Published source

    Clause 3.6 of the terms names 66 barred countries, from United States of America to Curacao. An earlier internal record put the count at 73. RTP Ledger did not resolve the difference.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz terms and conditions ↗
    Claim records · 1
    • bitstarz.country.restricted-jurisdictions· Confirmed within scope
      Field: country.restricted_markets
      Recorded value: 66 named countries and territories in clause 3.6 of the terms today, from United States of America to Curacao; an earlier internal note recorded 73
      Claim summary: Clause 3.6 of the terms names 66 barred countries, from United States of America to Curacao. An earlier internal record put the count at 73. RTP Ledger did not resolve the difference.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.country.restricted-jurisdictions.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: 66 named countries and territories in clause 3.6 of the terms today, from United States of America to Curacao; an earlier internal note recorded 73 · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  4. Account journey and closure

    Not checked
    No evidence basis

    Registration, verification stages, account currency and closure journey are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

Money movement and verification

5 / 20

  1. Payment catalogue

    Documented
    Published source

    The Payments page lists twelve crypto assets for deposit and withdrawal. USDT deposits work on the Tron, Ethereum and BNB Smart Chain networks. The page does not name a network for the other eleven assets.

    Scope: Domain: bitstarz.com; Account scope: public; Asset: listed crypto assets; Network: as listed per asset; Direction: both

    Checked 2026-09-12BitStarz Payments and Available Currencies page ↗
    Claim records · 1
    • bitstarz.payments.route-catalogue· Confirmed within scope
      Field: payments.route_catalogue
      Recorded value: Deposit and withdrawal accepted for BTC, LTC, ETH, USDT, SOL, DOGE, XRP, BCH, USDC, TRX, BNB and ADA; the page's embedded currency configuration lists USDT on the Tron (TRC20), Ethereum (ERC20) and BNB Smart Chain (BEP20) networks; no network is named for the other eleven assets
      Claim summary: The Payments page lists twelve crypto assets for deposit and withdrawal. USDT deposits work on the Tron, Ethereum and BNB Smart Chain networks. The page does not name a network for the other eleven assets.
      What the claim covers: domain=bitstarz.com; account=public; asset=listed crypto assets; network=as listed per asset; direction=both
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.payments.route-catalogue.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Deposit and withdrawal accepted for BTC, LTC, ETH, USDT, SOL, DOGE, XRP, BCH, USDC, TRX, BNB and ADA; the page's embedded currency configuration lists USDT on the Tron (TRC20), Ethereum (ERC20) and BNB Smart Chain (BEP20) networks; no network is named for the other eleven assets · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Payments and Available Currencies page ↗ · Sources for the claim: Per-asset deposit and withdrawal fee, speed and limit table, and the embedded currency configuration naming networks and required confirmations.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. Deposit terms

    Documented
    Published source

    Each of the twelve crypto assets has its own minimum deposit and a 0% fee. The page shows Instant processing for every asset. An embedded currency configuration lists required confirmations per asset, from 1 to 25. The Instant label does not reflect a 25-confirmation wait for Binance Coin.

    Scope: Domain: bitstarz.com; Account scope: public; Asset: listed crypto assets; Network: as listed per asset; Direction: deposit

    Checked 2026-09-12BitStarz Payments and Available Currencies page ↗
    Claim records · 1
    • bitstarz.deposit.route-terms· Confirmed within scope
      Field: deposit.route_terms
      Recorded value: Each of the 12 crypto assets carries its own minimum deposit and a 0% fee shown as "Instantly"; the embedded currency configuration requires 1 confirmation for Bitcoin and Solana, 3 for Ripple, 6 for Litecoin, Bitcoin Cash and Dogecoin, 10 for Ethereum, USDT-ERC20 and USDC, 15 for Cardano, 19 for Tron and USDT-TRC20, and 25 for Binance Coin
      Claim summary: Each of the twelve crypto assets has its own minimum deposit and a 0% fee. The page shows Instant processing for every asset. An embedded currency configuration lists required confirmations per asset, from 1 to 25. The Instant label does not reflect a 25-confirmation wait for Binance Coin.
      What the claim covers: domain=bitstarz.com; account=public; asset=listed crypto assets; network=as listed per asset; direction=deposit
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.deposit.route-terms.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Each of the 12 crypto assets carries its own minimum deposit and a 0% fee shown as "Instantly"; the embedded currency configuration requires 1 confirmation for Bitcoin and Solana, 3 for Ripple, 6 for Litecoin, Bitcoin Cash and Dogecoin, 10 for Ethereum, USDT-ERC20 and USDC, 15 for Cardano, 19 for Tron and USDT-TRC20, and 25 for Binance Coin · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Payments and Available Currencies page ↗ · Sources for the claim: Per-asset deposit and withdrawal fee, speed and limit table, and the embedded currency configuration naming networks and required confirmations.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  3. Withdrawal terms

    Partial evidence
    Published + observed evidence

    The Payments page gives the same fee, speed and limits for twelve crypto assets. Clause 8.7.1 targets payout within 1 hour, but clause 8.7.8 also cites a 10-minute average. BitStarz and its payment processor charge no withdrawal fee under clause 8.7.10. Bank transfer payouts move in EUR within 3 to 10 banking days under clause 8.7.7. RTP Ledger has not withdrawn funds from a BitStarz test account. Processing time and effective fees stay unconfirmed by direct test. Coverage gaps: first-party withdrawal processing observation.

    Scope: Domain: bitstarz.com; Account scope: public; Asset: listed crypto assets; Network: as listed per asset; Direction: withdrawal

    Checked 2026-09-12BitStarz Payments and Available Currencies page ↗BitStarz terms and conditions ↗
    Claim records · 2
    • bitstarz.withdrawal.published-rules· Confirmed within scope
      Field: withdrawal.crypto.published_rules
      Recorded value: All 12 crypto assets share a 300 kr minimum, a 500 000 kr maximum, a 0% fee and "Instantly" processing on the Payments page; the terms target payout within 1 hour (8.7.1) but also cite a 10-minute average (8.7.8); no operator withdrawal fee (8.7.10); bank transfer pays out in EUR within 3 to 10 banking days (8.7.7)
      Claim summary: The Payments page gives the same fee, speed and limits for twelve crypto assets. Clause 8.7.1 targets payout within 1 hour, but clause 8.7.8 also cites a 10-minute average. BitStarz and its payment processor charge no withdrawal fee under clause 8.7.10. Bank transfer payouts move in EUR within 3 to 10 banking days under clause 8.7.7.
      What the claim covers: domain=bitstarz.com; account=public; asset=listed crypto assets; network=as listed per asset; direction=withdrawal
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.withdrawal.published-rules.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: All 12 crypto assets share a 300 kr minimum, a 500 000 kr maximum, a 0% fee and "Instantly" processing on the Payments page; the terms target payout within 1 hour (8.7.1) but also cite a 10-minute average (8.7.8); no operator withdrawal fee (8.7.10); bank transfer pays out in EUR within 3 to 10 banking days (8.7.7) · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Payments and Available Currencies page ↗ · Sources for the claim: Per-asset deposit and withdrawal fee, speed and limit table, and the embedded currency configuration naming networks and required confirmations.
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • bitstarz.withdrawal.observed-processing· Unknown
      Field: withdrawal.observed_processing
      Recorded value: No first-party withdrawal observation
      Claim summary: RTP Ledger has not withdrawn funds from a BitStarz test account. Processing time and effective fees stay unconfirmed by direct test.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.withdrawal.observed-processing.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party withdrawal observation · Unknown
        Reason: Initial claim record created from the dated source review.

  4. KYC and source-of-funds process

    Partial evidence
    Published + observed evidence

    The terms require a government ID, a proof of payment and a proof of address. Clause 7.2.3 caps the proof of address at 90 days old. Clause 8.7.8 lets BitStarz require game-provider checks for a significant win, at its own discretion. No fixed withdrawal threshold is published. RTP Ledger has not run a test account on BitStarz. The verification trigger stage in practice stays unconfirmed. Coverage gaps: observed KYC trigger and stage.

    Scope: Domain: bitstarz.com; Account scope: public; Asset: digital assets; Network: as shown in the cashier; Direction: withdrawal

    Checked 2026-09-12BitStarz terms and conditions ↗
    Claim records · 2
    • bitstarz.kyc.withdrawal-and-source-of-funds· Confirmed within scope
      Field: kyc.withdrawal_and_source_of_funds
      Recorded value: Government ID, proof of payment and proof of address (max 90 days old) required per clauses 7.1-7.2.3; clause 8.7.8 lets BitStarz require game-provider verification for a "significant" win at its own discretion, with no fixed threshold published
      Claim summary: The terms require a government ID, a proof of payment and a proof of address. Clause 7.2.3 caps the proof of address at 90 days old. Clause 8.7.8 lets BitStarz require game-provider checks for a significant win, at its own discretion. No fixed withdrawal threshold is published.
      What the claim covers: domain=bitstarz.com; account=public; asset=digital assets; network=as shown in the cashier; direction=withdrawal
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.kyc.withdrawal-and-source-of-funds.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Government ID, proof of payment and proof of address (max 90 days old) required per clauses 7.1-7.2.3; clause 8.7.8 lets BitStarz require game-provider verification for a "significant" win at its own discretion, with no fixed threshold published · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • bitstarz.kyc.observed-trigger-stage· Unknown
      Field: kyc.observed_trigger_stage
      Recorded value: No first-party test of the verification trigger stage
      Claim summary: RTP Ledger has not run a test account on BitStarz. The verification trigger stage in practice stays unconfirmed.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.kyc.observed-trigger-stage.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party test of the verification trigger stage · Unknown
        Reason: Initial claim record created from the dated source review.

  5. Bonus terms

    Partial evidence
    Published source

    The Welcome Package spans the first four deposits and was live today. Page metadata names the package 5 BTC plus 200 free spins. The numbered bonus terms instead describe 180 free spins paid over 8 days. RTP Ledger did not resolve the difference between the two spin counts. The terms set a 40 times wagering requirement and a 7 day expiry. Coverage gaps: bonus.account_eligibility_and_expiry.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz Bonus Terms and Conditions ↗
    Claim records · 1
    • bitstarz.bonus.welcome-package· Confirmed within scope
      Field: bonus.economic_terms
      Recorded value: Welcome Package across the first four deposits, live today; page metadata (schema.org WebSite description) states "5 BTC + 200 FS Welcome Package"; the numbered bonus terms instead describe 180 free spins paid over 8 days, a 40x wagering requirement, a 7-day validity window for Welcome Package bonuses, and a capped maximum bet during wagering
      Claim summary: The Welcome Package spans the first four deposits and was live today. Page metadata names the package 5 BTC plus 200 free spins. The numbered bonus terms instead describe 180 free spins paid over 8 days. RTP Ledger did not resolve the difference between the two spin counts. The terms set a 40 times wagering requirement and a 7 day expiry.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.bonus.welcome-package.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Welcome Package across the first four deposits, live today; page metadata (schema.org WebSite description) states "5 BTC + 200 FS Welcome Package"; the numbered bonus terms instead describe 180 free spins paid over 8 days, a 40x wagering requirement, a 7-day validity window for Welcome Package bonuses, and a capped maximum bet during wagering · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Bonus Terms and Conditions ↗ · Sources for the claim: Welcome Package structure, wagering requirement, maximum bet during wagering, and bonus expiry.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

Protection, ownership and recourse

4 / 20

  1. Responsible-gambling controls

    Documented
    Published source

    BitStarz publishes a Wager Limit and a Loss Limit, both set daily, weekly or monthly. A Deposit Limit tool also exists for fiat currencies. The page states that crypto deposit limits cannot be enforced. A Cooling-Off period runs from 1 day to 6 months, with a 24-hour cancellation delay. A Self-Exclusion period runs from 1 day to several years and locks the account at once. The Play Safe page also offers self-exclusion by contacting support directly. The page links GamCare and GordonHouse directly. A third link, labeled Gam-Anon, points to a Gamblers Anonymous domain rather than the Gam-Anon domain.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz Play Safe page ↗
    Claim records · 2
    • bitstarz.responsible-gambling.loss-and-wager-limits· Confirmed within scope
      Field: responsible_gambling.loss_and_wager_limits
      Recorded value: Wager Limit and Loss Limit tools, set daily, weekly or monthly; a Deposit Limit tool exists, but the page states crypto deposit limits cannot be enforced and recommends a wager or loss limit instead
      Claim summary: BitStarz publishes a Wager Limit and a Loss Limit, both set daily, weekly or monthly. A Deposit Limit tool also exists for fiat currencies. The page states that crypto deposit limits cannot be enforced.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.responsible-gambling.loss-and-wager-limits.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Wager Limit and Loss Limit tools, set daily, weekly or monthly; a Deposit Limit tool exists, but the page states crypto deposit limits cannot be enforced and recommends a wager or loss limit instead · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Play Safe page ↗ · Sources for the claim: Wager Limit, Loss Limit, Deposit Limit, Cooling-Off, Self-Exclusion and external help-organisation links.
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • bitstarz.responsible-gambling.exclusion-and-break· Confirmed within scope
      Field: responsible_gambling.exclusion_and_break
      Recorded value: Cooling-Off period from 1 day to 6 months with a 24-hour cancellation delay; Self-Exclusion period from 1 day to several years, effective immediately; a separate support-contact self-exclusion route is also published; help links to GamCare and GordonHouse, plus a "Gam-Anon" label pointing to gamblersanonymous.org rather than gam-anon.org
      Claim summary: A Cooling-Off period runs from 1 day to 6 months, with a 24-hour cancellation delay. A Self-Exclusion period runs from 1 day to several years and locks the account at once. The Play Safe page also offers self-exclusion by contacting support directly. The page links GamCare and GordonHouse directly. A third link, labeled Gam-Anon, points to a Gamblers Anonymous domain rather than the Gam-Anon domain.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.responsible-gambling.exclusion-and-break.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Cooling-Off period from 1 day to 6 months with a 24-hour cancellation delay; Self-Exclusion period from 1 day to several years, effective immediately; a separate support-contact self-exclusion route is also published; help links to GamCare and GordonHouse, plus a "Gam-Anon" label pointing to gamblersanonymous.org rather than gam-anon.org · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz Play Safe page ↗ · Sources for the claim: Wager Limit, Loss Limit, Deposit Limit, Cooling-Off, Self-Exclusion and external help-organisation links.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. RTP Ledger cashout test

    Partial evidence
    RTP Ledger research status; no test evidence

    RTP Ledger has not withdrawn funds from a BitStarz test account. Cashout speed and fees stay unobserved. Coverage gaps: cashout.first_party_observation.

    Scope: Domain: bitstarz.com; Account scope: public

    No dated source
    Claim records · 1
    • bitstarz.cashout.first-party-observation· Unknown
      Field: cashout.first_party_observation
      Recorded value: No first-party cashout observation
      Claim summary: RTP Ledger has not withdrawn funds from a BitStarz test account. Cashout speed and fees stay unobserved.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.cashout.first-party-observation.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party cashout observation · Unknown
        Reason: Initial claim record created from the dated source review.

  3. Complaint handling

    Not checked
    No evidence basis

    Complaint handling and resolution outcomes are not checked in a dated source record.

    Scope: No sourced claim is published for this area.

    No dated source

Game math, fairness and security

3 / 20

  1. Game catalogue and RTP evidence

    Partial evidence
    Published source

    Clause 4.1 puts the duty on the player to check each game payout percentage. BitStarz does not publish RTP figures site-wide on the pages checked. Coverage gaps: game_rtp.stake_engine_catalogue_fields.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz terms and conditions ↗
    Claim records · 1
    • bitstarz.game-rtp.payout-percentage-disclosure· Confirmed within scope
      Field: game_rtp.payout_percentage_disclosure
      Recorded value: Clause 4.1 places the duty on the player to check each game's theoretical payout percentage; no RTP figures are published site-wide on the pages checked
      Claim summary: Clause 4.1 puts the duty on the player to check each game payout percentage. BitStarz does not publish RTP figures site-wide on the pages checked.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.game-rtp.payout-percentage-disclosure.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Clause 4.1 places the duty on the player to check each game's theoretical payout percentage; no RTP figures are published site-wide on the pages checked · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. Fairness and verification

    Partial evidence
    Published source

    The homepage markets Provably Fair Games as a way to verify round outcomes. The page gives no seed, hash or algorithm detail behind the claim. Coverage gaps: fairness.published_algorithm, reproduced account-bet verification.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz homepage ↗
    Claim records · 1
    • bitstarz.fairness.provably-fair-marketing· Confirmed within scope
      Field: fairness.marketing_claim
      Recorded value: Homepage markets "Provably Fair Games" as a way to verify round outcomes; no seed, hash or algorithm detail is given on the page
      Claim summary: The homepage markets Provably Fair Games as a way to verify round outcomes. The page gives no seed, hash or algorithm detail behind the claim.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.fairness.provably-fair-marketing.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Homepage markets "Provably Fair Games" as a way to verify round outcomes; no seed, hash or algorithm detail is given on the page · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz homepage ↗ · Sources for the claim: Luxembourg-facing regulator and secondary-entity disclaimer, Provably Fair Games marketing text, and the site-wide bonus-package title in the page metadata.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  3. Account and withdrawal security

    Not checked
    No evidence basis

    Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

Service, product and policy

4 / 20

  1. Support and escalation

    Partial evidence
    Published + observed evidence

    Clause 12.2 offers live chat and email support. The clause states both channels run 24 hours a day, 7 days a week. The separate help-centre subdomain returned HTTP 403 to an automated fetch today. RTP Ledger has not timed a support request on BitStarz. Response times stay unconfirmed by direct test. Coverage gaps: timestamped support-response test.

    Scope: Domain: bitstarz.com; Account scope: public

    Checked 2026-09-12BitStarz terms and conditions ↗
    Claim records · 2
    • bitstarz.support.published-channels· Confirmed within scope
      Field: support.published_channels
      Recorded value: Live chat and email, published as available 24 hours a day, 7 days a week (clause 12.2); the separate help-centre subdomain returned HTTP 403 to an automated fetch today
      Claim summary: Clause 12.2 offers live chat and email support. The clause states both channels run 24 hours a day, 7 days a week. The separate help-centre subdomain returned HTTP 403 to an automated fetch today.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.support.published-channels.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Live chat and email, published as available 24 hours a day, 7 days a week (clause 12.2); the separate help-centre subdomain returned HTTP 403 to an automated fetch today · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      BitStarz terms and conditions ↗ · Sources for the claim: Operator identity and licence (clause 1.2), restricted-countries list (3.6), payout-percentage disclosure (4.1), KYC procedure and documents (7.1-7.2.3), withdrawal rules and fees (8.7.1-8.7.10) and support channels (12.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • bitstarz.support.first-party-response-test· Unknown
      Field: support.first_party_response_test
      Recorded value: No first-party support response test
      Claim summary: RTP Ledger has not timed a support request on BitStarz. Response times stay unconfirmed by direct test.
      What the claim covers: domain=bitstarz.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. bitstarz.support.first-party-response-test.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party support response test · Unknown
        Reason: Initial claim record created from the dated source review.

  2. Product and user experience

    Not checked
    No evidence basis

    Product catalogue, devices and observed usability defects are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  3. VIP and loyalty mechanics

    Not checked
    No evidence basis

    VIP earning, tiers, expiry and withdrawal interactions are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  4. Privacy and data rights

    Not checked
    No evidence basis

    Controller, collection, retention, transfers and deletion paths are not checked.

    Scope: No sourced claim is published for this area.

    No dated source
Evidence synthesis

What the current record supports

The research record contains 6 documented areas, 7 partial areas and 7 unchecked areas. The counts describe research coverage only.

Dated source records

  • Legal operator identity
  • Licence claim
  • Country restrictions
  • Published payment records
  • Deposit terms
  • Responsible-gambling controls

Partial records

  • Withdrawal terms
  • Bonus terms
  • KYC and source-of-funds process
  • RTP Ledger cashout test
  • Game and RTP evidence
  • Fairness verification
  • Support and escalation

Still not checked

  • Account journey and closure
  • Complaint handling
  • Ownership and related brands
  • Account security
  • Product and user experience
  • VIP and loyalty mechanics
  • Privacy and data rights
Before you deposit

What to check before visiting the operator

The record still needs more evidence or editorial review. The highest-priority open area is Withdrawal terms. The RTP Ledger cashout-test status is RTP Ledger cashout test: Partial records. Published terms do not confirm a completed payout.

Evidence for this decision · critical
bitstarz.withdrawal.observed-processing · Open the supporting record
unknown

The Payments page gives the same fee, speed and limits for twelve crypto assets. Clause 8.7.1 targets payout within 1 hour, but clause 8.7.8 also cites a 10-minute average. BitStarz and its payment processor charge no withdrawal fee under clause 8.7.10. Bank transfer payouts move in EUR within 3 to 10 banking days under clause 8.7.7. RTP Ledger has not withdrawn funds from a BitStarz test account. Processing time and effective fees stay unconfirmed by direct test. Coverage gaps: first-party withdrawal processing observation.

Scope: Domain: bitstarz.com; Account scope: public; Asset: listed crypto assets; Network: as listed per asset; Direction: withdrawal · Checked 2026-09-12 · 2 linked sources

Cashout-test record
bitstarz.cashout.first-party-observation · Open the supporting recordunknown

RTP Ledger has not withdrawn funds from a BitStarz test account. Cashout speed and fees stay unobserved. Coverage gaps: cashout.first_party_observation.

Use this page as a research checklist. The current record cannot support a decision based on RTP Ledger-tested deposits, withdrawals or support. Compare other casino research records and payment routes for the exact asset and network before making a decision.

sourced research record · 17 source-linked claims · 12/20 areas with a supported claim

Open the Money Route Finder after reviewing these evidence gaps →

Questions and answers

What has RTP Ledger checked about Bitstarz?

The research record covers 20 areas: 6 documented, 7 partial and 7 unchecked. Each area shows its status, scope, date and linked source. The counts describe research coverage.

Who operates Bitstarz, and can I open an account?

Legal identity: documented. Licence: documented. Country restrictions: documented. Registration and closure: not checked. A licence name does not confirm domain or country coverage.

What is known about Bitstarz deposits, withdrawals, KYC and bonuses?

Payment catalogue: documented. Deposit terms: documented. Withdrawal terms: partially documented. KYC and source of funds: partially documented. Bonus terms: partially documented. A listed asset alone does not prove network, direction, limit or availability for your account.

How does Bitstarz protect players, and what happens when something goes wrong?

Responsible-gambling controls: documented. RTP Ledger cashout test: partially documented. Complaint handling: not checked. Ownership links: not checked. A pending test has an unknown status.

Has RTP Ledger checked Bitstarz games, RTP and fairness?

Game and RTP evidence: partially documented. Reproducible fairness: partially documented. Account and withdrawal security: not checked. Provider or catalogue data alone does not prove the configuration available in your account.

What is known about Bitstarz support, product, VIP and privacy?

Support and escalation: partially documented. Product and user experience: not checked. VIP and loyalty: not checked. Privacy and data rights: not checked. Published availability and observed performance remain separate.

This review uses a shared method with 20 evidence areas. Each status describes research coverage within a stated scope. Affiliate status cannot change the evidence or its status. Read the complete methodology.

See how RTP Ledger selects sourcesReport a data issue

This page may earn a commission from a marked operator link. Evidence order and research states are independent of that relationship.

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