| 01Legal operator identity | DocumentedThe terms preamble names Halcyon Super Holdings B.V. as the operator of cloudbet.com. The preamble gives company number 148526 and an address at Boulevard 03. The Curaçao Gaming Authority certificate binds the same company, company number and domain. The privacy policy gives a different postal address for the same company: Boulevard 50. RTP Ledger does not resolve this address discrepancy. | DocumentedThe terms define the Company as Hot Streak Ltd., registered in Nevis under number C 60238. The registered address is Unit 5, Long Stone House, Main Street, Charlestown, Nevis. The privacy policy names Hot Streak Ltd. as the Company and as data controller for EU and EEA residents. |
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| 02Licence and domain coverage | DocumentedThe terms cite licence OGL/2024/328/0599. The Curaçao Gaming Authority’s own certificate lookup confirms the same licence number. The certificate lookup shows a grant date of 23/05/2025 and a current status of Active. The CGA’s own bulk licence registry PDF is dated 2026-09-10. The registry PDF lists the same licence number and company. The registry PDF gives a different issued date, 23 November 2025, and a different expiry date, 23 May 2026. The registry PDF gives a different status: "Assessment in progress". RTP Ledger does not resolve this discrepancy between the two CGA-published sources. | DocumentedThe terms state that The Anjouan Betting and Gaming Board authorises Hot Streak Ltd. under licence ALSI-202504045-FI2. The applicable law is that of Anjouan, Union of Comoros. No licence seal or validator link was found on the pages checked. RTP Ledger has not read a regulator record for this licence. |
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| 03Country restrictions | DocumentedClause 7.1.3 bars a user physically located in 19 named countries or territories from betting or withdrawing funds. The list includes Australia, Austria, Belgium, China (Macau and Hong Kong SAR), Curaçao, Cuba, France, Germany, Iran, Lithuania and Malta. It also includes Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, the United States of America and its territories, and the United Kingdom. Clause 7.1.3 also bars three named regions in Ukraine: Crimea, Donetsk and Luhansk. | DocumentedTerms clause 3.1.6 requires the account holder not to be resident in 38 named jurisdictions. The list includes Australia, Estonia, Finland, France, Germany, Spain, Sweden and Türkiye. It also includes the United Kingdom, the United States and its territories, and the Union of the Comoros. Curaçao is listed with the other Dutch Caribbean islands. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Partial evidenceThe signing-in article lists email and password, Google and Facebook. Bank login works only in Finland and Estonia. A password reset uses an email link. Coverage gaps: registration terms, observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe crypto transaction fees page lists 30 currencies. Each currency shows one or more accepted networks, for example USDT on Ethereum, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, TRON and The Open Network. The page states that Cloudbet charges no deposit fee. It attributes withdrawal fees to the blockchain network and says these fees can change without notice. Withdrawal minimums are listed separately in the table; the text does not attribute those minimums to the network. | DocumentedThe accepted crypto article names BTC, ETH, USDT, USDC, LTC and SOL as examples and sends players to the cashier for the full list. The player chooses the network in the cashier, for example Tron (TRC20). The withdrawal article also names card and bank account routes. Available methods depend on the country. |
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| 06Deposit terms | Partial evidenceThe crypto transaction fees page states a deposit fee of zero for every listed asset. It does not state a deposit minimum, a confirmation-count requirement or a crediting stage for any asset. RTP Ledger found no other page that states the deposit minimum, confirmations or crediting stage. Coverage gaps: deposit route terms. No dated source | DocumentedThe accepted crypto article states that the cashier shows the minimum deposit. A deposit below that minimum, or sent on a different network, can be lost. A deposit is credited after blockchain confirmation. Terms clause 3.8.26 states that the Company charges no deposit or withdrawal fees. |
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| 07Withdrawal terms | Partial evidenceThe crypto transaction fees page states that Cloudbet charges no deposit fee. The page states that the blockchain network sets a flat withdrawal fee. The page states that this fee can change without notice. Clause 7.1.10.1 reserves the right to add a handling charge of up to 5% on deposits and withdrawals. Clause 7.5.8 gives a 24-hour window for a refund request. The window extends to 30 calendar days if the user claims that another person accessed the account. RTP Ledger has not observed a withdrawal on cloudbet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe help centre requires every deposit to be wagered at least once before withdrawal. Terms clause 3.8.25 and the withdrawal article cap withdrawals at EUR 50,000 or equivalent per 24 hours. Clause 3.8.26 charges no fee, but allows a fee after notice for irregular withdrawal activity. Withdrawals go to the last deposit method, in the player's own name. RTP Ledger has not observed a withdrawal on epicbet.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe promotion page checked on 26 September 2026 describes a Cash Vault separately from the $2,500 reload and rakeback amount. Clause 8.4 of the terms retains a $2,500 package cap. The previous total-cap and no-wagering summary is withheld pending reconciliation. The separate stored claim that all slots contribute 100% is also withdrawn: clause 8.5 now defines contribution by RTP. Earlier evidence remains in this claim’s history; this check was limited to the changed bonus sources. Section 8.4 states account eligibility, first-deposit activation, a 30-day period and a $2,500 package cap. The promotion page describes the Cash Vault separately from reloads and casino rakeback. RTP Ledger has not established how the stated cap and expiry apply to the whole current offer, so the earlier combined eligibility-and-expiry claim is withheld. This is a public-source check, not an account test or partner confirmation. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe bonus article states that bonuses are issued automatically, based on account activity and eligibility. The article states no welcome offer terms. RTP Ledger did not read a current welcome offer page, so its terms are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceClause 18.1.5 requires identity verification once cumulative deposits reach or exceed USD 2,200. Clause 18.1.3 names Sumsub as the contracted provider for automated KYC verification. Clause 7.5.7 lets Cloudbet ask for identification, proof of address, a card check and a photo before paying a withdrawal. RTP Ledger has not run a test account on cloudbet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 3.8.3 allows extra security checks, including source of funds and source of wealth declarations with bank statements or payslips. Clause 3.8.2 allows the account to be blocked if documents are missing or false. The withdrawal article states documents may be requested before approval. Accepted identity documents are a passport, national ID card or driving licence. No checked page states an amount threshold. RTP Ledger has not run a test account on epicbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe responsible-gambling page publishes a deposit limit with daily, weekly (7-day) or monthly (30-day) duration options. A stricter limit takes effect immediately. A less strict limit, or a cancelled limit, takes effect after a 24-hour wait. RTP Ledger found no separate wager limit or net-loss limit tool on the page. The responsible-gambling page offers cooling-off for 24 hours, 7 days, 1 month or 3 months. Betting is disabled during cooling-off. The page offers self-exclusion for 1 year, 3 years, 5 years or a lifetime. The page describes a lifetime exclusion as irreversible. The page names four help organisations: Gamblers Anonymous, GambleAware, Gambling Therapy and Gamtalk. | DocumentedThe Sustainable Gaming page offers a loss limit per day, week or month. A daily limit resets every 24 hours, and weekly and monthly limits run on 7-day and 30-day cycles. A decrease applies at once. An increase or removal waits 48 hours. The Sustainable Gaming page offers self-exclusion of up to 180 days in the account. An active exclusion cannot be lifted early. Longer or indefinite exclusion goes through support@epicbet.com. The help article adds that self-exclusion covers this brand only and not the operator's other platforms. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a cloudbet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from an epicbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceTerms clause 3.5 requires transaction claims within 30 calendar days and game outcome claims within 14 calendar days. Complaints go to support@epicbet.com and then to complaints@epicbet.com. The Company aims to resolve a complaint within 30 calendar days. Unresolved complaints can go to ADR through EGIS - FZCO. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Partial evidenceThe About Us page names ReSpin Casino as a sister brand, launched in January 2024. The help centre states that self-exclusion does not extend to the operator's other platforms. No checked page names the company behind ReSpin Casino. The terms name Hot Streak Ltd. and no parent company. Clause 3.8.4 allows another group company to accept deposits and make withdrawals. The group structure is not established. Coverage gaps: parent/legal-group relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceThe fairness and RNG testing page states that RNGs are certified and tested externally before going live. It states that the theoretical RTP for a game appears in that game’s own information or help section. It states that analysis comparing the actual RTP to the theoretical RTP is carried out quarterly. This custom field name does not match the schema’s Stake Engine catalogue field. Cloudbet publishes a certification and review statement instead of a per-game RTP catalogue. Coverage gaps: published game RTP values. | Partial evidenceThe casino games article states that every game shows its RTP inside the game through the (i) button. RTP Ledger has not captured per-game RTP values on epicbet.com. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that Cloudbet Originals combine a server seed, a client seed and a nonce. It names SHA3-256 as the algorithm that creates the Commitment and the Round Signature. It names SHAKE256 as the algorithm that turns the Round Signature into the outcome stream. The page states a player can reproduce the Commitment and verify a round once the seeds are revealed. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe casino games article states that slots and digital table games use a random number generator. It states that licensed providers make the games and independent testing labs check them. The article names no lab and publishes no provably fair method. Coverage gaps: published fairness algorithm, reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source |
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| 17Support and escalation | Partial evidenceThe homepage footer lists a Help Center, labelled "Find answers easily", and live chat, labelled "Get Support 24/7". Clause 7.1.10.2 of the terms gives support@cloudbet.com as the contact address for reactivating a suspended account. RTP Ledger has not timed a support request on cloudbet.com, so response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe help centre articles send players to Support Chat. Terms clause 3.5.3 and the Sustainable Gaming page name support@epicbet.com. Clause 3.5.3 names complaints@epicbet.com for escalation. RTP Ledger has not timed a support request on epicbet.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source | Partial evidenceThe Epicverse article enrols eligible players automatically. Real-money bets earn XP. A slot with RTP from 80% to 97% earns 1 XP per EUR 1, and higher-RTP slots earn less. Coins have no cash value and work only in the Epicverse Shop. Coins can expire after an email notice of at least 30 days. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source | Partial evidenceThe privacy policy names Hot Streak Ltd. as the Company. Its Data Controller section makes the Company the controller for residents of the EU and the EEA. The privacy policy deletes personal data five years after the account closes. The help article lets a player request closure through support chat or email. Terms clause 3.7.1 also allows closure through customer support. Coverage gaps: category-level retention schedule. |
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