| 01Legal operator identity | DocumentedThe terms preamble names Halcyon Super Holdings B.V. as the operator of cloudbet.com. The preamble gives company number 148526 and an address at Boulevard 03. The Curaçao Gaming Authority certificate binds the same company, company number and domain. The privacy policy gives a different postal address for the same company: Boulevard 50. RTP Ledger does not resolve this address discrepancy. | DocumentedThe footer and terms clause 1.1 name 3-102-959384 SRL, a Costa Rica company with the same registration number. The registered address is in the Ofident building in San Pedro, Costa Rica. Terms clause 19.1 names the same company as the contracting party. The Anjouan validator and licence register name the same company for metaspins.com. |
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| 02Licence and domain coverage | DocumentedThe terms cite licence OGL/2024/328/0599. The Curaçao Gaming Authority’s own certificate lookup confirms the same licence number. The certificate lookup shows a grant date of 23/05/2025 and a current status of Active. The CGA’s own bulk licence registry PDF is dated 2026-09-10. The registry PDF lists the same licence number and company. The registry PDF gives a different issued date, 23 November 2025, and a different expiry date, 23 May 2026. The registry PDF gives a different status: "Assessment in progress". RTP Ledger does not resolve this discrepancy between the two CGA-published sources. | Partial evidenceThe footer states licence ALSI-202606048-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros. Terms clause 1.1 names the Anjouan Offshore Finance Authority as the regulator. The Anjouan register lists the licence as valid, B2C, issued 2026-06-30 and expiring 2027-06-29. The register row names metaspins.com as the only domain. The validator page also showed operating status VALID on 2026-10-24. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedClause 7.1.3 bars a user physically located in 19 named countries or territories from betting or withdrawing funds. The list includes Australia, Austria, Belgium, China (Macau and Hong Kong SAR), Curaçao, Cuba, France, Germany, Iran, Lithuania and Malta. It also includes Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, the United States of America and its territories, and the United Kingdom. Clause 7.1.3 also bars three named regions in Ukraine: Crimea, Donetsk and Luhansk. | DocumentedTerms clause 3.7 names 50 territories where the service is not offered, counting France and its overseas territories as one entry. The list includes the United States, the United Kingdom, Spain, the Netherlands, Malta and Curaçao. The Anjouan validator lists seven excluded territories for the licence. Australia and Comoros are on the validator list but not on the terms list. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe crypto transaction fees page lists 30 currencies. Each currency shows one or more accepted networks, for example USDT on Ethereum, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, TRON and The Open Network. The page states that Cloudbet charges no deposit fee. It attributes withdrawal fees to the blockchain network and says these fees can change without notice. Withdrawal minimums are listed separately in the table; the text does not attribute those minimums to the network. | DocumentedTerms clause 11.1 accepts deposits in BTC, ETH, LTC, DOGE, BCH, USDT or whitelisted NFTs. The homepage lists BTC, ETH, USDT, BCH, TRX, ADA, DOGE and LTC "and more". Neither page names the network for each asset. Terms clause 11.3 allows withdrawals only in the cryptocurrency used for the deposit. |
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| 06Deposit terms | Partial evidenceThe crypto transaction fees page states a deposit fee of zero for every listed asset. It does not state a deposit minimum, a confirmation-count requirement or a crediting stage for any asset. RTP Ledger found no other page that states the deposit minimum, confirmations or crediting stage. Coverage gaps: deposit route terms. No dated source | DocumentedTerms clause 11.1 sends deposits to the wallet address shown in the player profile. Clauses 11.1 and 11.2 state that funds sent to the wrong address or network are not recovered. The homepage states the balance updates only after all confirmations. Terms clause 4.2 requires deposits to be wagered at least once before withdrawal. No page checked states a minimum deposit amount or a confirmation count. |
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| 07Withdrawal terms | Partial evidenceThe crypto transaction fees page states that Cloudbet charges no deposit fee. The page states that the blockchain network sets a flat withdrawal fee. The page states that this fee can change without notice. Clause 7.1.10.1 reserves the right to add a handling charge of up to 5% on deposits and withdrawals. Clause 7.5.8 gives a 24-hour window for a refund request. The window extends to 30 calendar days if the user claims that another person accessed the account. RTP Ledger has not observed a withdrawal on cloudbet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 12.2 requires withdrawals by the deposit method and allows charges by method. Clause 12.5 allows payment-method limits and monthly instalments. The zero-fees promotion removes Metaspins withdrawal charges from 28/09/2022 to 31/12/2028. Charges outside Metaspins control are not covered, and Metaspins can end the promotion. No page checked states a minimum withdrawal amount. RTP Ledger has not observed a withdrawal on metaspins.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe promotion page checked on 26 September 2026 describes a Cash Vault separately from the $2,500 reload and rakeback amount. Clause 8.4 of the terms retains a $2,500 package cap. The previous total-cap and no-wagering summary is withheld pending reconciliation. The separate stored claim that all slots contribute 100% is also withdrawn: clause 8.5 now defines contribution by RTP. Earlier evidence remains in this claim’s history; this check was limited to the changed bonus sources. Section 8.4 states account eligibility, first-deposit activation, a 30-day period and a $2,500 package cap. The promotion page describes the Cash Vault separately from reloads and casino rakeback. RTP Ledger has not established how the stated cap and expiry apply to the whole current offer, so the earlier combined eligibility-and-expiry claim is withheld. This is a public-source check, not an account test or partner confirmation. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceTerms clause 14.11 sets a maximum bet of 5 USDT, or the equivalent, while a bonus is active. Clause 14.13.1 counts slots at 100% toward bonus wagering. Live casino, table, crash and Metaspins Originals games count 0%. Clause 14.17.1 allows one bonus at a time. Clause 14.18 forfeits bonus funds and winnings when a bonus is cancelled or expires. The terms give general bonus rules only. RTP Ledger found no page that states the amount, wagering multiple or expiry of a welcome offer. Coverage gaps: bonus economic terms. |
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| 09KYC and source-of-funds process | Partial evidenceClause 18.1.5 requires identity verification once cumulative deposits reach or exceed USD 2,200. Clause 18.1.3 names Sumsub as the contracted provider for automated KYC verification. Clause 7.5.7 lets Cloudbet ask for identification, proof of address, a card check and a photo before paying a withdrawal. RTP Ledger has not run a test account on cloudbet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceTerms clause 9.7 requires identity verification once gambling reaches a threshold, but the terms do not state the threshold. The same clause allows verification at any time. Clause 9.10 gives the player 30 days to comply or acknowledge a request. The KYC policy lists a passport copy, another identity paper and proof of address. The KYC policy allows up to 30 working days for review. RTP Ledger has not run a test account on metaspins.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe responsible-gambling page publishes a deposit limit with daily, weekly (7-day) or monthly (30-day) duration options. A stricter limit takes effect immediately. A less strict limit, or a cancelled limit, takes effect after a 24-hour wait. RTP Ledger found no separate wager limit or net-loss limit tool on the page. The responsible-gambling page offers cooling-off for 24 hours, 7 days, 1 month or 3 months. Betting is disabled during cooling-off. The page offers self-exclusion for 1 year, 3 years, 5 years or a lifetime. The page describes a lifetime exclusion as irreversible. The page names four help organisations: Gamblers Anonymous, GambleAware, Gambling Therapy and Gamtalk. | DocumentedSection 3.1 of the responsible gaming policy offers deposit limits that take effect at once. Removing a deposit limit needs a cooling-off period. The policy names no loss or wager limit. Section 4.2 lists a session timer and optional alerts on session time, wagers and results. Section 3.2 of the responsible gaming policy offers cooling-off periods from 24 hours to 6 months. Section 3.3 offers self-exclusion from 1 day up to lifetime. Both take effect at once. Marketing messages stop during self-exclusion. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a cloudbet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a metaspins.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceThe complaints policy accepts complaints by email form within six months of the incident. Metaspins acknowledges a complaint within one week and resolves it within four weeks. A complex case can get four more weeks with written notice. A player can then escalate to an independent ADR provider, but the policy does not name the provider. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe fairness and RNG testing page states that RNGs are certified and tested externally before going live. It states that the theoretical RTP for a game appears in that game’s own information or help section. It states that analysis comparing the actual RTP to the theoretical RTP is carried out quarterly. This custom field name does not match the schema’s Stake Engine catalogue field. Cloudbet publishes a certification and review statement instead of a per-game RTP catalogue. Coverage gaps: published game RTP values. | Not checkedCasino-specific game availability and deployed RTP evidence are not checked. No dated source |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that Cloudbet Originals combine a server seed, a client seed and a nonce. It names SHA3-256 as the algorithm that creates the Commitment and the Round Signature. It names SHAKE256 as the algorithm that turns the Round Signature into the outcome stream. The page states a player can reproduce the Commitment and verify a round once the seeds are revealed. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe homepage states that Metaspins offers provably fair games, with Spribe named as a provider. The homepage also states that a player can check these bets from the game menu. No page checked describes the seeds, hash method or verification steps. RTP Ledger has not reproduced a provably fair bet on metaspins.com. Independent confirmation of a real result is not established. Coverage gaps: published fairness algorithm, reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceThe homepage states that a 2FA suggestion can appear during a deposit and that 2FA is strongly advised. Terms clause 8.2 makes the player responsible for all actions on the account. No page checked describes the 2FA set-up or account recovery. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe homepage footer lists a Help Center, labelled "Find answers easily", and live chat, labelled "Get Support 24/7". Clause 7.1.10.2 of the terms gives support@cloudbet.com as the contact address for reactivating a suspended account. RTP Ledger has not timed a support request on cloudbet.com, so response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe footer gives support@metaspins.com. Section 8 of the responsible gaming policy states that live chat is available 24/7. RTP Ledger has not timed a support request on metaspins.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source | Partial evidenceThe VIP page lists ten tiers from Copper to Black. Rakeback is credited every hour and pays up to 10% of the theoretical house edge on eligible casino bets. A player must claim it within 24 hours or it expires. At claim time, a Coin Flip offers a chance to double the amount. The page states that three winning flips in a row can multiply the rakeback by up to 8 times. Weekly Lossback is paid every Saturday at 1pm UTC with no wagering. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source | Partial evidenceThe privacy policy allows disclosure of personal data to business partners and service providers. It gives the player a right to access the data held. It cites a "Data Protection Act" without naming a country. It names no data controller, retention period or deletion request path. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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