| 01Legal operator identity | DocumentedThe terms preamble names Halcyon Super Holdings B.V. as the operator of cloudbet.com. The preamble gives company number 148526 and an address at Boulevard 03. The Curaçao Gaming Authority certificate binds the same company, company number and domain. The privacy policy gives a different postal address for the same company: Boulevard 50. RTP Ledger does not resolve this address discrepancy. | DocumentedThe terms introduction states that Rain Group Ltd owns the service. It gives Anjouan company number 16077 and an address in Hamchako, Mutsamudu, Anjouan. The footer names Rainbet as a brand of Rain Group Ltd. The licence seal validation page and the Anjouan licence register name the same company for rainbet.com. |
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| 02Licence and domain coverage | DocumentedThe terms cite licence OGL/2024/328/0599. The Curaçao Gaming Authority’s own certificate lookup confirms the same licence number. The certificate lookup shows a grant date of 23/05/2025 and a current status of Active. The CGA’s own bulk licence registry PDF is dated 2026-09-10. The registry PDF lists the same licence number and company. The registry PDF gives a different issued date, 23 November 2025, and a different expiry date, 23 May 2026. The registry PDF gives a different status: "Assessment in progress". RTP Ledger does not resolve this discrepancy between the two CGA-published sources. | Partial evidenceThe terms state that Rain Group Ltd is licensed in Anjouan, without a licence number. The footer seal opens a validation page for rainbet.com. That page shows licence ALSI-152406029-FI2 from the Offshore Finance Authority of Anjouan and the status VALID. The public licence register at anjouangaming.com lists the same number for Rain Group Ltd. The register shows type B2C, issue date 2024-06-14 and expiry date 2027-06-13. Coverage gaps: licence status. |
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| 03Country restrictions | DocumentedClause 7.1.3 bars a user physically located in 19 named countries or territories from betting or withdrawing funds. The list includes Australia, Austria, Belgium, China (Macau and Hong Kong SAR), Curaçao, Cuba, France, Germany, Iran, Lithuania and Malta. It also includes Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, the United States of America and its territories, and the United Kingdom. Clause 7.1.3 also bars three named regions in Ukraine: Crimea, Donetsk and Luhansk. | DocumentedTerms clause 4.1.3 bars residents of, and access from, the United States, France, Australia, Austria, Germany, the United Kingdom and Spain. The clause also bars the Netherlands with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten. Clause 4.1.2 also bars any country that prohibits online gambling. The proof-of-residence list in clause 20.1 adds Cyprus. The licence seal page lists Comoros as excluded, and the terms list does not name Comoros. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe crypto transaction fees page lists 30 currencies. Each currency shows one or more accepted networks, for example USDT on Ethereum, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, TRON and The Open Network. The page states that Cloudbet charges no deposit fee. It attributes withdrawal fees to the blockchain network and says these fees can change without notice. Withdrawal minimums are listed separately in the table; the text does not attribute those minimums to the network. | DocumentedThe crypto deposit article names Bitcoin, USDT and Ethereum as examples. It names TRC20, ERC20 and BEP20 as example networks and tells the player to match the network in the cashier. The KYC article names crypto, Interac and gift card transactions. The withdrawal time article also names AstroPay. No checked page gives a complete asset and network list. |
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| 06Deposit terms | Partial evidenceThe crypto transaction fees page states a deposit fee of zero for every listed asset. It does not state a deposit minimum, a confirmation-count requirement or a crediting stage for any asset. RTP Ledger found no other page that states the deposit minimum, confirmations or crediting stage. Coverage gaps: deposit route terms. No dated source | DocumentedThe minimum deposit article states that each method and each cryptocurrency has its own minimum, shown in the cashier. Terms clause 7.2 states that Rainbet absorbs deposit transaction fees in most cases. Clause 7.9 warns that a deposit on an unsupported cryptocurrency or network can be lost. The wager requirement article states that each deposit must be wagered once before withdrawal. Crypto deposits credit after blockchain confirmation. |
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| 07Withdrawal terms | Partial evidenceThe crypto transaction fees page states that Cloudbet charges no deposit fee. The page states that the blockchain network sets a flat withdrawal fee. The page states that this fee can change without notice. Clause 7.1.10.1 reserves the right to add a handling charge of up to 5% on deposits and withdrawals. Clause 7.5.8 gives a 24-hour window for a refund request. The window extends to 30 calendar days if the user claims that another person accessed the account. RTP Ledger has not observed a withdrawal on cloudbet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceTerms clause 8.1 sets a minimum withdrawal of $15 per transaction, except at account closure. Clause 8.2 charges no withdrawal commission after the deposit is wagered once, or twice with a promotion. Clause 8.7 puts a 1x wager lock on crypto deposits. Clause 9.2 caps withdrawals from welcome promotional codes at $50. The withdrawal time article states processing in 5-15 minutes and crypto confirmation in 5-45 minutes for some currencies. RTP Ledger has not observed a withdrawal on rainbet.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe promotion page checked on 26 September 2026 describes a Cash Vault separately from the $2,500 reload and rakeback amount. Clause 8.4 of the terms retains a $2,500 package cap. The previous total-cap and no-wagering summary is withheld pending reconciliation. The separate stored claim that all slots contribute 100% is also withdrawn: clause 8.5 now defines contribution by RTP. Earlier evidence remains in this claim’s history; this check was limited to the changed bonus sources. Section 8.4 states account eligibility, first-deposit activation, a 30-day period and a $2,500 package cap. The promotion page describes the Cash Vault separately from reloads and casino rakeback. RTP Ledger has not established how the stated cap and expiry apply to the whole current offer, so the earlier combined eligibility-and-expiry claim is withheld. This is a public-source check, not an account test or partner confirmation. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe first deposit article names one offer, the "40x Wager Locked" bonus, with free spins on Sweet Bonanza. Rollover is 40 times the deposit plus the bonus. Games over 97.4% RTP are disabled during rollover. The bonus terms article caps each bet at 1% of the deposit and applies to the first deposit only. Terms clause 9.2 caps withdrawals from welcome promo codes at $50. No checked page states the match percentage, the maximum bonus or an expiry. Coverage gaps: bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceClause 18.1.5 requires identity verification once cumulative deposits reach or exceed USD 2,200. Clause 18.1.3 names Sumsub as the contracted provider for automated KYC verification. Clause 7.5.7 lets Cloudbet ask for identification, proof of address, a card check and a photo before paying a withdrawal. RTP Ledger has not run a test account on cloudbet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe KYC help article states that crypto transactions need no KYC to play or withdraw. Interac transactions need KYC Level 2. Terms clause 20.1 lets Rainbet ask for KYC documents at any time. The listed documents are a photo ID, a selfie with the ID and a bank statement or utility bill. Clause 20.1 restricts withdrawals if verification is not complete within 72 hours. It also caps deposits at EUR 500 and blocks withdrawals while documents are under review. The help article and the terms describe different verification journeys. RTP Ledger has not run a test account on rainbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe responsible-gambling page publishes a deposit limit with daily, weekly (7-day) or monthly (30-day) duration options. A stricter limit takes effect immediately. A less strict limit, or a cancelled limit, takes effect after a 24-hour wait. RTP Ledger found no separate wager limit or net-loss limit tool on the page. The responsible-gambling page offers cooling-off for 24 hours, 7 days, 1 month or 3 months. Betting is disabled during cooling-off. The page offers self-exclusion for 1 year, 3 years, 5 years or a lifetime. The page describes a lifetime exclusion as irreversible. The page names four help organisations: Gamblers Anonymous, GambleAware, Gambling Therapy and Gamtalk. | DocumentedThe loss limits article offers loss limits over daily, weekly or monthly periods. The system calculates them on a rolling look-back over net losses. The deposit limits article states that Rainbet does not currently offer deposit limits. Section 6 of the responsible gambling policy offers cool-off periods that block bets for the chosen period. Terms clauses 6.9 and 6.11 describe a 24-hour cooldown, accepted by email, before the player chooses an exclusion period. Self-exclusion cannot be reversed. The help article and section 8 of the responsible gambling policy require a 90-day exclusion before support can close an account permanently. No checked page lists the exclusion periods that the email offers. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a cloudbet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a rainbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceThe complaints policy accepts complaints at complaints@rainbet.com or through the contact form. It promises acknowledgement within 2 business days and a first response within 10 business days. Escalated cases can take up to 30 days. Terms clause 21.4 requires bet disputes within 3 days of settlement. Discrepancy: clause 21.6 names Gaming Services Provider N.V. as the licensing body for complaints. The licence on the seal page and the register is from Anjouan. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe fairness and RNG testing page states that RNGs are certified and tested externally before going live. It states that the theoretical RTP for a game appears in that game’s own information or help section. It states that analysis comparing the actual RTP to the theoretical RTP is carried out quarterly. This custom field name does not match the schema’s Stake Engine catalogue field. Cloudbet publishes a certification and review statement instead of a per-game RTP catalogue. Coverage gaps: published game RTP values. | Partial evidenceThe first deposit article states that games over 97.4% RTP are disabled during bonus rollover. The help article on Return to Player returned only a Cloudflare browser check on 2026-10-24, so its text was not read. No checked page publishes an RTP figure for each game. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that Cloudbet Originals combine a server seed, a client seed and a nonce. It names SHA3-256 as the algorithm that creates the Commitment and the Round Signature. It names SHAKE256 as the algorithm that turns the Round Signature into the outcome stream. The page states a player can reproduce the Commitment and verify a round once the seeds are revealed. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair page states that Rainbet Originals use a client seed, a hashed server seed and a nonce. The player can edit the client seed. The server seed shows in plain form after the player rotates the seed pair. The help article states that third-party provider games use their own provably fair logic, which Rainbet does not control. RTP Ledger has not reproduced a Rainbet Originals bet with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceThe account security article states that an enabled 2FA code is required to log in, process withdrawals, send tips or move funds out of the vault. The same article recommends email verification and regular password changes. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe homepage footer lists a Help Center, labelled "Find answers easily", and live chat, labelled "Get Support 24/7". Clause 7.1.10.2 of the terms gives support@cloudbet.com as the contact address for reactivating a suspended account. RTP Ledger has not timed a support request on cloudbet.com, so response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe contact page offers live chat and support@rainbet.com. It states an average email response time of 2 hours. The help centre states that live chat is available 24/7. RTP Ledger has not timed a support request on rainbet.com. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source | Partial evidenceThe rewards page lists rakeback, weekly, pre-monthly and monthly rewards. Pre-monthly rewards need the Silver rank. Rank progress starts at Bronze I after $4,000 wagered. The VIP article offers a dedicated host after a lifetime wager of $2,500,000. The bonus terms article divides rewards by 3 while a bonus rollover is active. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source | Partial evidenceThe privacy policy, last updated 12 June 2026, lists the data collected. The list includes name, email, phone, address, date of birth, bank details, ID documents for wire transfers and usage data. It allows sharing with service providers and disclosure where the law requires it. The policy names no data controller company and states no retention period or deletion route. Coverage gaps: data deletion and account closure, category-level retention schedule. |
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