| 01Legal operator identity | DocumentedThe terms preamble names Halcyon Super Holdings B.V. as the operator of cloudbet.com. The preamble gives company number 148526 and an address at Boulevard 03. The Curaçao Gaming Authority certificate binds the same company, company number and domain. The privacy policy gives a different postal address for the same company: Boulevard 50. RTP Ledger does not resolve this address discrepancy. | DocumentedThe site footer names EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan, Union of Comoros. Terms clause 1.2 and the Contact Us page name the same company. The Anjouan licence validator names EZ Spins Ltd for the website sportsbet.io. |
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| 02Licence and domain coverage | DocumentedThe terms cite licence OGL/2024/328/0599. The Curaçao Gaming Authority’s own certificate lookup confirms the same licence number. The certificate lookup shows a grant date of 23/05/2025 and a current status of Active. The CGA’s own bulk licence registry PDF is dated 2026-09-10. The registry PDF lists the same licence number and company. The registry PDF gives a different issued date, 23 November 2025, and a different expiry date, 23 May 2026. The registry PDF gives a different status: "Assessment in progress". RTP Ledger does not resolve this discrepancy between the two CGA-published sources. | DocumentedThe footer cites an Anjouan licence under number ALSI-202509076-F12. The Contact Us page cites ALSI-202509076-FI2. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed EZ Spins Ltd, sportsbet.io and licence ALSI-202509076-FI2 with operating status VALID. The footer number has the digit 1 where the validator has the letter I. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedClause 7.1.3 bars a user physically located in 19 named countries or territories from betting or withdrawing funds. The list includes Australia, Austria, Belgium, China (Macau and Hong Kong SAR), Curaçao, Cuba, France, Germany, Iran, Lithuania and Malta. It also includes Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, the United States of America and its territories, and the United Kingdom. Clause 7.1.3 also bars three named regions in Ukraine: Crimea, Donetsk and Luhansk. | DocumentedThe Restricted Jurisdictions page lists 46 jurisdictions, including the United States, the United Kingdom, France, Germany, Spain, the Netherlands and Australia. Terms clause 3.2 bars registration from a restricted jurisdiction and bars third-party software that hides the location. The AML and KYC policy gives a different list. That list adds Algeria, Angola, Belarus, Comoros, Côte d'Ivoire and Kenya. It omits Cameroon, Israel, Italy, Laos, Monaco, Portugal, South Africa and Zimbabwe. RTP Ledger records both lists and does not choose one. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Partial evidenceTerms clause 2.1.1 requires an age of 18 or over. Clause 2.1.18 allows one account per person. Clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe crypto transaction fees page lists 30 currencies. Each currency shows one or more accepted networks, for example USDT on Ethereum, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, TRON and The Open Network. The page states that Cloudbet charges no deposit fee. It attributes withdrawal fees to the blockchain network and says these fees can change without notice. Withdrawal minimums are listed separately in the table; the text does not attribute those minimums to the network. | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL. Neither page names a network for each asset. |
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| 06Deposit terms | Partial evidenceThe crypto transaction fees page states a deposit fee of zero for every listed asset. It does not state a deposit minimum, a confirmation-count requirement or a crediting stage for any asset. RTP Ledger found no other page that states the deposit minimum, confirmations or crediting stage. Coverage gaps: deposit route terms. No dated source | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC and 10,000 SHIB. The minimum is the amount received after transaction fees. Terms clause 5.2 states that a deposit below the minimum is void and is not credited or returned. |
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| 07Withdrawal terms | Partial evidenceThe crypto transaction fees page states that Cloudbet charges no deposit fee. The page states that the blockchain network sets a flat withdrawal fee. The page states that this fee can change without notice. Clause 7.1.10.1 reserves the right to add a handling charge of up to 5% on deposits and withdrawals. Clause 7.5.8 gives a 24-hour window for a refund request. The window extends to 30 calendar days if the user claims that another person accessed the account. RTP Ledger has not observed a withdrawal on cloudbet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. It states that Sportsbet.io covers the crypto transaction fee. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. Clause 6.9 allows at least 5x if the operator suspects mixer use. Clause 6.11 allows large withdrawals in parts of up to 1 million USDT per week. RTP Ledger has not observed a withdrawal on sportsbet.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe promotion page checked on 26 September 2026 describes a Cash Vault separately from the $2,500 reload and rakeback amount. Clause 8.4 of the terms retains a $2,500 package cap. The previous total-cap and no-wagering summary is withheld pending reconciliation. The separate stored claim that all slots contribute 100% is also withdrawn: clause 8.5 now defines contribution by RTP. Earlier evidence remains in this claim’s history; this check was limited to the changed bonus sources. Section 8.4 states account eligibility, first-deposit activation, a 30-day period and a $2,500 package cap. The promotion page describes the Cash Vault separately from reloads and casino rakeback. RTP Ledger has not established how the stated cap and expiry apply to the whole current offer, so the earlier combined eligibility-and-expiry claim is withheld. This is a public-source check, not an account test or partner confirmation. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe homepage states a 100% welcome bonus of up to 300 USDT for new sportsbook players. The reward terms give wagering contributions by product but not the terms of this offer. RTP Ledger did not read the offer page, so the wagering requirement, minimum deposit and expiry are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceClause 18.1.5 requires identity verification once cumulative deposits reach or exceed USD 2,200. Clause 18.1.3 names Sumsub as the contracted provider for automated KYC verification. Clause 7.5.7 lets Cloudbet ask for identification, proof of address, a card check and a photo before paying a withdrawal. RTP Ledger has not run a test account on cloudbet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clauses 5.8 and 6.5 state the same two triggers. Clause 6.7 allows additional checks on withdrawals above USD 10,000. The policy accepts a passport, national identity card, driving licence or residence permit. Proof of address must be dated within the last three months. Enhanced due diligence can ask for source of funds and source of wealth. RTP Ledger has not run a test account on sportsbet.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe responsible-gambling page publishes a deposit limit with daily, weekly (7-day) or monthly (30-day) duration options. A stricter limit takes effect immediately. A less strict limit, or a cancelled limit, takes effect after a 24-hour wait. RTP Ledger found no separate wager limit or net-loss limit tool on the page. The responsible-gambling page offers cooling-off for 24 hours, 7 days, 1 month or 3 months. Betting is disabled during cooling-off. The page offers self-exclusion for 1 year, 3 years, 5 years or a lifetime. The page describes a lifetime exclusion as irreversible. The page names four help organisations: Gamblers Anonymous, GambleAware, Gambling Therapy and Gamtalk. | Partial evidenceThe responsible gambling page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. Requests go to safergaming@sportsbet.io. An account closed under self-exclusion cannot be reopened before the period ends. Terms clause 16.2 keeps self-exclusion records for at least seven years. Terms clause 16.1 mentions self-limiting features but names no deposit, loss or wager limit. The responsible gambling page names no limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a cloudbet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a sportsbet.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceThe Contact Us page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes must be filed within 14 calendar days. Account disputes must be filed within 30 calendar days. A complaint not resolved within 30 days can go to an approved ADR provider. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Partial evidenceThe responsible gambling page offers its services "alongside our sister platform Bitcasino.io". The sportsbet.io footer and the Anjouan validator name EZ Spins Ltd as operator. The bitcasino.io record names the same company and licence number. The terms, footer and Contact Us page name EZ Spins Ltd and no parent company. The group structure above EZ Spins Ltd is not established. Coverage gaps: parent/legal-group relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceThe fairness and RNG testing page states that RNGs are certified and tested externally before going live. It states that the theoretical RTP for a game appears in that game’s own information or help section. It states that analysis comparing the actual RTP to the theoretical RTP is carried out quarterly. This custom field name does not match the schema’s Stake Engine catalogue field. Cloudbet publishes a certification and review statement instead of a per-game RTP catalogue. Coverage gaps: published game RTP values. | Partial evidenceTerms clause 14.1 states that each game has a theoretical RTP value. It tells players to open the information section of each game to see the RTP value. RTP Ledger has not captured per-game RTP values on sportsbet.io. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that Cloudbet Originals combine a server seed, a client seed and a nonce. It names SHA3-256 as the algorithm that creates the Commitment and the Round Signature. It names SHAKE256 as the algorithm that turns the Round Signature into the outcome stream. The page states a player can reproduce the Commitment and verify a round once the seeds are revealed. Coverage gaps: reproduced account-bet verification. | Partial evidenceThe provably fair article publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle with a deck commitment. The article covers dice, roulette, Plinko and card games, and gives a JavaScript reference verifier. RTP Ledger has not reproduced a sportsbet.io bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceTerms clause 4.3 recommends Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceThe homepage footer lists a Help Center, labelled "Find answers easily", and live chat, labelled "Get Support 24/7". Clause 7.1.10.2 of the terms gives support@cloudbet.com as the contact address for reactivating a suspended account. RTP Ledger has not timed a support request on cloudbet.com, so response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe Contact Us page names live chat for account and support questions. It names safety@sportsbet.io for dormant accounts. The help centre lists hello@sportsbet.io as its email. The responsible gambling page names safergaming@sportsbet.io. RTP Ledger has not timed a support request on sportsbet.io. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source | Partial evidenceThe VIP page states that VIP Clubhouse entry is by invitation only. It lists a VIP manager, wager-free rewards, weekly bonuses and events. The reward terms state that real-money bets earn Clubhouse points and that tiers give milestone rewards. Neither page publishes tier thresholds or reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source | DocumentedThe privacy policy lists the purposes of collection and limits disclosure to staff, except where law requires. It states that SSL protects sensitive data. It gives a right of access and correction. The policy calls the controller "Sportsbet (the Company)" and names no legal entity. The privacy policy sends deletion requests to hello@sportsbet.io and promises a response within a month. Terms clause 9.1 lets a player close the account by email to customer support. The AML and KYC policy keeps identity documents, transaction logs, suspicious activity reports and compliance reports for at least five years. Terms clause 4.4 keeps transaction records and verification documents for five years. |
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