Cloudbet vs TrustDice: the documented differences

The terms preamble names Halcyon Super Holdings B.V. as the operator of cloudbet.com. The preamble gives company number 148526 and an address at Boulevard 03. The Curaçao Gaming Authority certificate binds the same company, company number and domain. The privacy policy gives a different postal address for the same company: Boulevard 50. RTP Ledger does not resolve this address discrepancy.

Checked 2026-09-27

The terms name Satoshi Gaming Group N.V. as the owner of trustdice.win. The terms give Chamber of Commerce number 151832. The regulator certificate binds the same company and number to the domain. The terms footer names Tahiti Technology Limited as the payment processor for Satoshi Gaming Group N.V. The processor address is in Limassol, Cyprus.

Checked 2026-09-12

The terms cite licence OGL/2024/328/0599. The Curaçao Gaming Authority’s own certificate lookup confirms the same licence number. The certificate lookup shows a grant date of 23/05/2025 and a current status of Active. The CGA’s own bulk licence registry PDF is dated 2026-09-10. The registry PDF lists the same licence number and company. The registry PDF gives a different issued date, 23 November 2025, and a different expiry date, 23 May 2026. The registry PDF gives a different status: "Assessment in progress". RTP Ledger does not resolve this discrepancy between the two CGA-published sources.

Checked 2026-09-27

The regulator certificate names trustdice.win, Satoshi Gaming Group N.V. and licence OGL/2024/664/0280. The certificate lists the licence as Active and names 16/07/2024 as the grant date. The terms cite the same licence number and the Curaçao Gaming Authority. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite.

Checked 2026-09-13

Clause 7.1.3 bars a user physically located in 19 named countries or territories from betting or withdrawing funds. The list includes Australia, Austria, Belgium, China (Macau and Hong Kong SAR), Curaçao, Cuba, France, Germany, Iran, Lithuania and Malta. It also includes Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, the United States of America and its territories, and the United Kingdom. Clause 7.1.3 also bars three named regions in Ukraine: Crimea, Donetsk and Luhansk.

Checked 2026-09-27

Clause 3.6 of the terms names 11 jurisdictions and the Dutch Caribbean islands as restricted. Section 2 of the AML policy names a shorter, different list of restricted regions. The AML list adds Cuba, Iran, North Korea, Syria and Crimea, absent from the terms list. France, the United Kingdom, Australia and Spain appear on both lists. The two published lists do not match. Neither list claims to be complete.

Checked 2026-09-12

Registration, verification stages, account currency and closure journey are not checked.

No dated source

Registration, verification stages, account currency and closure journey are not checked.

No dated source

The crypto transaction fees page lists 30 currencies. Each currency shows one or more accepted networks, for example USDT on Ethereum, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, TRON and The Open Network. The page states that Cloudbet charges no deposit fee. It attributes withdrawal fees to the blockchain network and says these fees can change without notice. Withdrawal minimums are listed separately in the table; the text does not attribute those minimums to the network.

Checked 2026-09-27

The English homepage names BTC, ETH, USDT, LTC and DOGE as supported assets, with USDT on the TRON (TRC20) or Ethereum (ERC20) network. The page states that the exact list of currencies and networks must be checked in the cashier before a transfer. No minimums or fees are published there.

Checked 2026-09-12

The crypto transaction fees page states a deposit fee of zero for every listed asset. It does not state a deposit minimum, a confirmation-count requirement or a crediting stage for any asset. RTP Ledger found no other page that states the deposit minimum, confirmations or crediting stage. Coverage gaps: deposit.route_terms.

No dated source

The terms set a 10 USDT minimum before withdrawal, tied to a wagering rule rather than to each deposit. No checked page states deposit confirmation counts or crediting stages. Coverage gaps: deposit.route_terms.

No dated source

The crypto transaction fees page states that Cloudbet charges no deposit fee. The page states that the blockchain network sets a flat withdrawal fee. The page states that this fee can change without notice. Clause 7.1.10.1 reserves the right to add a handling charge of up to 5% on deposits and withdrawals. Clause 7.5.8 gives a 24-hour window for a refund request. The window extends to 30 calendar days if the user claims that another person accessed the account. RTP Ledger has not observed a withdrawal on cloudbet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-27

Clause 5.1 states withdrawals usually complete within one hour, and up to 48 hours in some cases. Clauses 5.9 and 5.10 set a 10 USDT minimum deposit and 5 times wagering before withdrawal. Clause 5.6 caps high-value withdrawals at 1,000,000 USDT, or the equivalent, per month. RTP Ledger has not observed a withdrawal on trustdice.win. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-12

The promotion page checked on 26 September 2026 describes a Cash Vault separately from the $2,500 reload and rakeback amount. Clause 8.4 of the terms retains a $2,500 package cap. The previous total-cap and no-wagering summary is withheld pending reconciliation. The separate stored claim that all slots contribute 100% is also withdrawn: clause 8.5 now defines contribution by RTP. Earlier evidence remains in this claim’s history; this check was limited to the changed bonus sources. Section 8.4 states account eligibility, first-deposit activation, a 30-day period and a $2,500 package cap. The promotion page describes the Cash Vault separately from reloads and casino rakeback. RTP Ledger has not established how the stated cap and expiry apply to the whole current offer, so the earlier combined eligibility-and-expiry claim is withheld. This is a public-source check, not an account test or partner confirmation. Coverage gaps: bonus.economic_terms, bonus.account_eligibility_and_expiry.

Checked 2026-09-26

The promotions page for the welcome package returned HTTP 403 today. An internal record from 19 August 2026 documents a three-deposit match package. The 19 August record has no fresh confirmation against a reachable live page today. Coverage gaps: bonus.economic_terms, bonus.account_eligibility_and_expiry.

Checked 2026-09-12

Clause 18.1.5 requires identity verification once cumulative deposits reach or exceed USD 2,200. Clause 18.1.3 names Sumsub as the contracted provider for automated KYC verification. Clause 7.5.7 lets Cloudbet ask for identification, proof of address, a card check and a photo before paying a withdrawal. RTP Ledger has not run a test account on cloudbet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-27

Clause 5.3 allows an identity check for withdrawals over 1 BTC or 2000 EUR. Clause 5.3 also allows a check on any withdrawal amount, at TrustDice's discretion. Clause 4.5 allows an identity check on deposits, including a selfie with documents. The privacy policy lists passport scans, payment slips and bank statements as accepted proofs. The homepage tells players that no personal data or KYC checks are needed to register. Clause 5.3 of the terms requires an identity check above set withdrawal thresholds. Clause 4.5 also allows an identity check on a deposit. The marketing line and the terms describe two different account journeys. RTP Ledger has not run a test account on trustdice.win. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-12

The responsible-gambling page publishes a deposit limit with daily, weekly (7-day) or monthly (30-day) duration options. A stricter limit takes effect immediately. A less strict limit, or a cancelled limit, takes effect after a 24-hour wait. RTP Ledger found no separate wager limit or net-loss limit tool on the page. The responsible-gambling page offers cooling-off for 24 hours, 7 days, 1 month or 3 months. Betting is disabled during cooling-off. The page offers self-exclusion for 1 year, 3 years, 5 years or a lifetime. The page describes a lifetime exclusion as irreversible. The page names four help organisations: Gamblers Anonymous, GambleAware, Gambling Therapy and Gamtalk.

Checked 2026-09-27

Section 8 of the responsible gaming page offers limits on deposits, wagers, losses and session time. The system blocks further play once a chosen limit is reached. Clause 6.1 lets a player self-exclude by emailing compliance@trustdice.win from the registered address. The terms do not publish fixed self-exclusion duration tiers.

Checked 2026-09-12

RTP Ledger has not withdrawn funds from a cloudbet.com test account, so cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

No dated source

RTP Ledger has not withdrawn funds from a trustdice.win test account. Cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

The fairness and RNG testing page states that RNGs are certified and tested externally before going live. It states that the theoretical RTP for a game appears in that game’s own information or help section. It states that analysis comparing the actual RTP to the theoretical RTP is carried out quarterly. This custom field name does not match the schema’s Stake Engine catalogue field. Cloudbet publishes a certification and review statement instead of a per-game RTP catalogue. Coverage gaps: game_rtp.stake_engine_catalogue_fields.

Checked 2026-09-12

Casino-specific game availability and deployed RTP evidence are not checked.

No dated source

The provably fair page states that Cloudbet Originals combine a server seed, a client seed and a nonce. It names SHA3-256 as the algorithm that creates the Commitment and the Round Signature. It names SHAKE256 as the algorithm that turns the Round Signature into the outcome stream. The page states a player can reproduce the Commitment and verify a round once the seeds are revealed. Coverage gaps: reproduced account-bet verification.

Checked 2026-09-12

TrustDice Originals show a server-seed hash, client seed and nonce for verification. A player can enter the seed values into a verification tool to check a round. Third-party slots and live-dealer games instead rely on the provider's own certified systems. RTP Ledger has not reproduced a TrustDice Originals bet with the published verification tool. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification.

Checked 2026-09-12

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

The homepage footer lists a Help Center, labelled "Find answers easily", and live chat, labelled "Get Support 24/7". Clause 7.1.10.2 of the terms gives support@cloudbet.com as the contact address for reactivating a suspended account. RTP Ledger has not timed a support request on cloudbet.com, so response times are not established. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

The homepage advertises 24/7 live support. General questions go to support@trustdice.win. Complaints and self-exclusion requests go to compliance@trustdice.win. RTP Ledger has not timed a support request on trustdice.win. Response times are not established. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

Product catalogue, devices and observed usability defects are not checked.

No dated source

Product catalogue, devices and observed usability defects are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source