| 01Legal operator identity | DocumentedThe terms introduction states that Rain Group Ltd owns the service. It gives Anjouan company number 16077 and an address in Hamchako, Mutsamudu, Anjouan. The footer names Rainbet as a brand of Rain Group Ltd. The licence seal validation page and the Anjouan licence register name the same company for rainbet.com. | DocumentedThe footer names Raw Entertainment B.V., company number 157205, at Korporaalweg 10, Curaçao. The privacy policy (Section 1) restates the same name, number and address. The Curaçao Gaming Authority certificate independently names the same company and company number for roobet.com. The privacy policy footer also names a separate group company, Raw Entertainment Ltd, company number HE421735, registered in Limassol, Cyprus. That Cyprus company acts as a paying and operational agent for Raw Entertainment B.V. It is not the licensed operator. |
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| 02Licence and domain coverage | Partial evidenceThe terms state that Rain Group Ltd is licensed in Anjouan, without a licence number. The footer seal opens a validation page for rainbet.com. That page shows licence ALSI-152406029-FI2 from the Offshore Finance Authority of Anjouan and the status VALID. The public licence register at anjouangaming.com lists the same number for Rain Group Ltd. The register shows type B2C, issue date 2024-06-14 and expiry date 2027-06-13. Coverage gaps: licence status. | DocumentedThe footer states a licence from the Government of Curaçao under number OGL/2024/687/0427. The footer's certificate badge links to cert.gcb.cw, which redirects to the Curaçao Gaming Authority's certificate portal at cert.cga.cw. That certificate names roobet.com, Raw Entertainment B.V. and company number 157205. It shows licence number OGL/2024/687/0427, a grant date of 31/07/2024 and a current status of Active. Discrepancy: an earlier research pass recorded HTTP 403 Forbidden for the same footer link fetched without following the redirect. The 2026-09-12 re-check followed the redirect and reached HTTP 200 with the certificate text. This claim record does not explain why the two checks differ. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite. |
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| 03Country restrictions | DocumentedTerms clause 4.1.3 bars residents of, and access from, the United States, France, Australia, Austria, Germany, the United Kingdom and Spain. The clause also bars the Netherlands with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten. Clause 4.1.2 also bars any country that prohibits online gambling. The proof-of-residence list in clause 20.1 adds Cyprus. The licence seal page lists Comoros as excluded, and the terms list does not name Comoros. | DocumentedTerms clause 3.5 and the help centre's Restricted Regions article both name the same 25 territories as restricted. The first half is Aruba, Australia, Bonaire, Cuba, Curaçao, Cyprus, Gibraltar, Haiti, Iran, Iraq, Malta, Myanmar and the Netherlands. The second half is Nicaragua, North Korea, Saba, Saint Maarten, Saint Martin, South Sudan, Statia, Syria, the United States, the United Kingdom, Yemen and Zimbabwe. Discrepancy: the research note that accompanied this list counted 23 territories. Recounting the same quoted list on 2026-09-12 gives 25. This claim record uses the counted figure of 25 and does not otherwise resolve the note. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source |
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| 05Payment catalogue | DocumentedThe crypto deposit article names Bitcoin, USDT and Ethereum as examples. It names TRC20, ERC20 and BEP20 as example networks and tells the player to match the network in the cashier. The KYC article names crypto, Interac and gift card transactions. The withdrawal time article also names AstroPay. No checked page gives a complete asset and network list. | DocumentedThe crypto deposit article and the withdrawal fees article both list the same 11 assets for deposits and withdrawals. They are BTC, ETH (also on the Base and Arbitrum networks), LTC, USDT, USDC, XRP, TRX, DOGE, SOL, SUI and BNB. The deposit article warns that an unsupported cryptocurrency sent to a Roobet address is lost and is not credited. Discrepancy: the deposit article and the withdrawal article disagree on which of these assets need 1 confirmation and which need 3. The withdrawal article groups LTC with the 1-confirmation assets: BTC, LTC, XRP, TRX, DOGE. The deposit article groups LTC with the 3-confirmation assets: ETH, LTC, USDT, USDC. This claim record states both groupings and does not resolve the conflict. |
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| 06Deposit terms | DocumentedThe minimum deposit article states that each method and each cryptocurrency has its own minimum, shown in the cashier. Terms clause 7.2 states that Rainbet absorbs deposit transaction fees in most cases. Clause 7.9 warns that a deposit on an unsupported cryptocurrency or network can be lost. The wager requirement article states that each deposit must be wagered once before withdrawal. Crypto deposits credit after blockchain confirmation. | DocumentedThe crypto deposit article states deposits are credited after 1 confirmation for BTC and XRP, or 3 confirmations for ETH, LTC, USDT and USDC. Confirmations are automatic, and there is no way to speed them up. The crypto withdrawal article separately states 1 confirmation for BTC, LTC, XRP, TRX and DOGE, or 3 confirmations for ETH, USDT and USDC. The two articles disagree specifically on LTC. Neither article, nor the terms, states a minimum deposit amount. |
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| 07Withdrawal terms | Partial evidenceTerms clause 8.1 sets a minimum withdrawal of $15 per transaction, except at account closure. Clause 8.2 charges no withdrawal commission after the deposit is wagered once, or twice with a promotion. Clause 8.7 puts a 1x wager lock on crypto deposits. Clause 9.2 caps withdrawals from welcome promotional codes at $50. The withdrawal time article states processing in 5-15 minutes and crypto confirmation in 5-45 minutes for some currencies. RTP Ledger has not observed a withdrawal on rainbet.com. Processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe crypto withdrawal article states a 100%-of-deposit wagering rule before a crypto withdrawal or tip is allowed. The withdrawal fees article states Roobet charges no withdrawal fee itself, only blockchain network fees, shown at the bottom of the withdrawal page. Terms clause 10.8 adds a 2% fee for each withdrawal beyond 10 within a rolling 30-day period. Terms clause 10.2 reserves the right to change the minimum withdrawal amount at any time. No fixed minimum figure is published on the pages checked. RTP Ledger has not observed a withdrawal on roobet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe first deposit article names one offer, the "40x Wager Locked" bonus, with free spins on Sweet Bonanza. Rollover is 40 times the deposit plus the bonus. Games over 97.4% RTP are disabled during rollover. The bonus terms article caps each bet at 1% of the deposit and applies to the first deposit only. Terms clause 9.2 caps withdrawals from welcome promo codes at $50. No checked page states the match percentage, the maximum bonus or an expiry. Coverage gaps: bonus eligibility and expiry. | Partial evidenceThe Rewards Explained article documents a 20% boost to Instant Rakeback for 72 hours through an affiliate code. The article does not state a deposit-match percentage, a wagering requirement, a maximum bonus amount or an expiry for a standing welcome offer. RTP Ledger records the offer as unverified until a page states the complete mechanics. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceThe KYC help article states that crypto transactions need no KYC to play or withdraw. Interac transactions need KYC Level 2. Terms clause 20.1 lets Rainbet ask for KYC documents at any time. The listed documents are a photo ID, a selfie with the ID and a bank statement or utility bill. Clause 20.1 restricts withdrawals if verification is not complete within 72 hours. It also caps deposits at EUR 500 and blocks withdrawals while documents are under review. The help article and the terms describe different verification journeys. RTP Ledger has not run a test account on rainbet.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe Level 2 Verification article names the accepted documents: a passport, a driving licence, or a government-issued identification document. Terms clause 10.5 lets Roobet refuse withdrawals until identity is fully confirmed, and clause 4.9 lets Roobet request documents at any time. The KYC-AML-CFT policy states a general due-diligence practice at registration and during the ongoing relationship with the player. None of the pages checked states a withdrawal-amount threshold that triggers verification. RTP Ledger has not run a test account on roobet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe loss limits article offers loss limits over daily, weekly or monthly periods. The system calculates them on a rolling look-back over net losses. The deposit limits article states that Rainbet does not currently offer deposit limits. Section 6 of the responsible gambling policy offers cool-off periods that block bets for the chosen period. Terms clauses 6.9 and 6.11 describe a 24-hour cooldown, accepted by email, before the player chooses an exclusion period. Self-exclusion cannot be reversed. The help article and section 8 of the responsible gambling policy require a 90-day exclusion before support can close an account permanently. No checked page lists the exclusion periods that the email offers. | DocumentedThe Gambling Limits help article offers wager, loss and deposit limits. The periods are daily (24 hours), weekly (7 days) and monthly (30 days). Up to 3 limits can be active at the same time. The responsible gambling page offers self-exclusion for a maximum of 5 years or permanently, after a mandatory 24-hour cooldown step from Casino, Sportsbook, or both. The same page links to GamCare and responsiblegambling.org for outside help. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a rainbet.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a roobet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Partial evidenceThe complaints policy accepts complaints at complaints@rainbet.com or through the contact form. It promises acknowledgement within 2 business days and a first response within 10 business days. Escalated cases can take up to 30 days. Terms clause 21.4 requires bet disputes within 3 days of settlement. Discrepancy: clause 21.6 names Gaming Services Provider N.V. as the licensing body for complaints. The licence on the seal page and the register is from Anjouan. Coverage gaps: attributable complaint cases. | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source |
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| 14Game catalogue and RTP evidence | Partial evidenceThe first deposit article states that games over 97.4% RTP are disabled during bonus rollover. The help article on Return to Player returned only a Cloudflare browser check on 2026-10-24, so its text was not read. No checked page publishes an RTP figure for each game. Coverage gaps: published game RTP values. | Partial evidenceNeither the terms nor the Games help collection, including the House Games article, states an RTP, house-edge or provably-fair figure. Terms clause 15.11 mentions a random number generator only when it voids a bet made in error. That clause is not a fairness disclosure. A dedicated roobet.com/fairness page exists. A scripted fetch of that page returns only a client-rendered app shell, so its content could not be confirmed either way on the check day. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Partial evidenceThe provably fair page states that Rainbet Originals use a client seed, a hashed server seed and a nonce. The player can edit the client seed. The server seed shows in plain form after the player rotates the seed pair. The help article states that third-party provider games use their own provably fair logic, which Rainbet does not control. RTP Ledger has not reproduced a Rainbet Originals bet with the published method. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. | Not checkedAudit certificates and reproducible provably-fair implementations are not checked. No dated source |
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| 16Account and withdrawal security | Partial evidenceThe account security article states that an enabled 2FA code is required to log in, process withdrawals, send tips or move funds out of the vault. The same article recommends email verification and regular password changes. Coverage gaps: withdrawal re-verification, recovery and session controls. | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source |
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| 17Support and escalation | Partial evidenceThe contact page offers live chat and support@rainbet.com. It states an average email response time of 2 hours. The help centre states that live chat is available 24/7. RTP Ledger has not timed a support request on rainbet.com. Response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceTerms Section 25 lists support@roobet.com for general questions and CS@roobet.com for complaints. The live-support help article states that live chat support is available 24/7 and can be opened from the account menu. RTP Ledger has not timed a support request on roobet.com, so response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Partial evidenceThe rewards page lists rakeback, weekly, pre-monthly and monthly rewards. Pre-monthly rewards need the Silver rank. Rank progress starts at Bronze I after $4,000 wagered. The VIP article offers a dedicated host after a lifetime wager of $2,500,000. The bonus terms article divides rewards by 3 while a bonus rollover is active. No checked page states the reward rates. Coverage gaps: effective VIP value and expiry. | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source |
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| 20Privacy and data rights | Partial evidenceThe privacy policy, last updated 12 June 2026, lists the data collected. The list includes name, email, phone, address, date of birth, bank details, ID documents for wire transfers and usage data. It allows sharing with service providers and disclosure where the law requires it. The policy names no data controller company and states no retention period or deletion route. Coverage gaps: data deletion and account closure, category-level retention schedule. | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source |
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