| 01Legal operator identity | DocumentedThe footer names Raw Entertainment B.V., company number 157205, at Korporaalweg 10, Curaçao. The privacy policy (Section 1) restates the same name, number and address. The Curaçao Gaming Authority certificate independently names the same company and company number for roobet.com. The privacy policy footer also names a separate group company, Raw Entertainment Ltd, company number HE421735, registered in Limassol, Cyprus. That Cyprus company acts as a paying and operational agent for Raw Entertainment B.V. It is not the licensed operator. | DocumentedThe site footer names EZ Spins Ltd, registration number 16159, in Hamchako, Mutsamudu, Anjouan, Union of Comoros. Terms clause 1.2 and the Contact Us page name the same company. The Anjouan licence validator names EZ Spins Ltd for the website sportsbet.io. |
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| 02Licence and domain coverage | DocumentedThe footer states a licence from the Government of Curaçao under number OGL/2024/687/0427. The footer's certificate badge links to cert.gcb.cw, which redirects to the Curaçao Gaming Authority's certificate portal at cert.cga.cw. That certificate names roobet.com, Raw Entertainment B.V. and company number 157205. It shows licence number OGL/2024/687/0427, a grant date of 31/07/2024 and a current status of Active. Discrepancy: an earlier research pass recorded HTTP 403 Forbidden for the same footer link fetched without following the redirect. The 2026-09-12 re-check followed the redirect and reached HTTP 200 with the certificate text. This claim record does not explain why the two checks differ. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite. | DocumentedThe footer cites an Anjouan licence under number ALSI-202509076-F12. The Contact Us page cites ALSI-202509076-FI2. The footer seal links to the Anjouan validation page. On 2026-10-24 that page listed EZ Spins Ltd, sportsbet.io and licence ALSI-202509076-FI2 with operating status VALID. The footer number has the digit 1 where the validator has the letter I. The pages checked cite no Curaçao licence. |
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| 03Country restrictions | DocumentedTerms clause 3.5 and the help centre's Restricted Regions article both name the same 25 territories as restricted. The first half is Aruba, Australia, Bonaire, Cuba, Curaçao, Cyprus, Gibraltar, Haiti, Iran, Iraq, Malta, Myanmar and the Netherlands. The second half is Nicaragua, North Korea, Saba, Saint Maarten, Saint Martin, South Sudan, Statia, Syria, the United States, the United Kingdom, Yemen and Zimbabwe. Discrepancy: the research note that accompanied this list counted 23 territories. Recounting the same quoted list on 2026-09-12 gives 25. This claim record uses the counted figure of 25 and does not otherwise resolve the note. | DocumentedThe Restricted Jurisdictions page lists 46 jurisdictions, including the United States, the United Kingdom, France, Germany, Spain, the Netherlands and Australia. Terms clause 3.2 bars registration from a restricted jurisdiction and bars third-party software that hides the location. The AML and KYC policy gives a different list. That list adds Algeria, Angola, Belarus, Comoros, Côte d'Ivoire and Kenya. It omits Cameroon, Israel, Italy, Laos, Monaco, Portugal, South Africa and Zimbabwe. RTP Ledger records both lists and does not choose one. |
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| 04Account journey and closure | Not checkedRegistration, verification stages, account currency and closure journey are not checked. No dated source | Partial evidenceTerms clause 2.1.1 requires an age of 18 or over. Clause 2.1.18 allows one account per person. Clause 6.1 requires a confirmed email address before a withdrawal. Clause 3.12 blocks withdrawals for 48 hours after a password change. Coverage gaps: observed verification journey, observed account-closure journey. |
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| 05Payment catalogue | DocumentedThe crypto deposit article and the withdrawal fees article both list the same 11 assets for deposits and withdrawals. They are BTC, ETH (also on the Base and Arbitrum networks), LTC, USDT, USDC, XRP, TRX, DOGE, SOL, SUI and BNB. The deposit article warns that an unsupported cryptocurrency sent to a Roobet address is lost and is not credited. Discrepancy: the deposit article and the withdrawal article disagree on which of these assets need 1 confirmation and which need 3. The withdrawal article groups LTC with the 1-confirmation assets: BTC, LTC, XRP, TRX, DOGE. The deposit article groups LTC with the 3-confirmation assets: ETH, LTC, USDT, USDC. This claim record states both groupings and does not resolve the conflict. | DocumentedThe minimum withdrawal page lists 14 crypto assets: BTC, ETH, LTC, USDT, XRP, ADA, TRX, DOGE, BNB, TON, POL, USDC, SHIB and SOL. It also lists TRY and CAD. The minimum deposit page lists the same crypto assets except SOL. Neither page names a network for each asset. |
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| 06Deposit terms | DocumentedThe crypto deposit article states deposits are credited after 1 confirmation for BTC and XRP, or 3 confirmations for ETH, LTC, USDT and USDC. Confirmations are automatic, and there is no way to speed them up. The crypto withdrawal article separately states 1 confirmation for BTC, LTC, XRP, TRX and DOGE, or 3 confirmations for ETH, USDT and USDC. The two articles disagree specifically on LTC. Neither article, nor the terms, states a minimum deposit amount. | DocumentedThe minimum deposit page lists 0.000007 BTC, 0.00013 ETH, 0.002 LTC, 0.25 USDT, 3 TRX, 0.31 XRP, 0.694 ADA, 3.535 DOGE, 0.0009 BNB, 0.18 TON, 0.32556 POL, 0.25 USDC and 10,000 SHIB. The minimum is the amount received after transaction fees. Terms clause 5.2 states that a deposit below the minimum is void and is not credited or returned. |
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| 07Withdrawal terms | Partial evidenceThe crypto withdrawal article states a 100%-of-deposit wagering rule before a crypto withdrawal or tip is allowed. The withdrawal fees article states Roobet charges no withdrawal fee itself, only blockchain network fees, shown at the bottom of the withdrawal page. Terms clause 10.8 adds a 2% fee for each withdrawal beyond 10 within a rolling 30-day period. Terms clause 10.2 reserves the right to change the minimum withdrawal amount at any time. No fixed minimum figure is published on the pages checked. RTP Ledger has not observed a withdrawal on roobet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. | Partial evidenceThe minimum withdrawal page lists 0.00024 BTC, 0.005 ETH, 0.1 LTC, 20 USDT, 20 USDC and 0.2 SOL among other amounts. It states that Sportsbet.io covers the crypto transaction fee. Terms clause 6.1 requires 3 blockchain confirmations of a deposit before a withdrawal. Clause 6.4 allows a 1x wagering requirement on deposits. Clause 6.9 allows at least 5x if the operator suspects mixer use. Clause 6.11 allows large withdrawals in parts of up to 1 million USDT per week. RTP Ledger has not observed a withdrawal on sportsbet.io. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. |
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| 08Bonus terms | Partial evidenceThe Rewards Explained article documents a 20% boost to Instant Rakeback for 72 hours through an affiliate code. The article does not state a deposit-match percentage, a wagering requirement, a maximum bonus amount or an expiry for a standing welcome offer. RTP Ledger records the offer as unverified until a page states the complete mechanics. Coverage gaps: bonus economic terms, bonus eligibility and expiry. | Partial evidenceThe homepage states a 100% welcome bonus of up to 300 USDT for new sportsbook players. The reward terms give wagering contributions by product but not the terms of this offer. RTP Ledger did not read the offer page, so the wagering requirement, minimum deposit and expiry are unknown. Coverage gaps: bonus economic terms, bonus eligibility and expiry. |
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| 09KYC and source-of-funds process | Partial evidenceThe Level 2 Verification article names the accepted documents: a passport, a driving licence, or a government-issued identification document. Terms clause 10.5 lets Roobet refuse withdrawals until identity is fully confirmed, and clause 4.9 lets Roobet request documents at any time. The KYC-AML-CFT policy states a general due-diligence practice at registration and during the ongoing relationship with the player. None of the pages checked states a withdrawal-amount threshold that triggers verification. RTP Ledger has not run a test account on roobet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. | Partial evidenceThe AML and KYC policy requires identity verification on the first withdrawal of any amount, at USD 10,000 in cumulative deposits, or on suspicious activity. Terms clauses 5.8 and 6.5 state the same two triggers. Clause 6.7 allows additional checks on withdrawals above USD 10,000. The policy accepts a passport, national identity card, driving licence or residence permit. Proof of address must be dated within the last three months. Enhanced due diligence can ask for source of funds and source of wealth. RTP Ledger has not run a test account on sportsbet.io. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. |
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| 10Responsible-gambling controls | DocumentedThe Gambling Limits help article offers wager, loss and deposit limits. The periods are daily (24 hours), weekly (7 days) and monthly (30 days). Up to 3 limits can be active at the same time. The responsible gambling page offers self-exclusion for a maximum of 5 years or permanently, after a mandatory 24-hour cooldown step from Casino, Sportsbook, or both. The same page links to GamCare and responsiblegambling.org for outside help. | Partial evidenceThe responsible gambling page offers a cooling-off period of at least 24 hours on request. Support then explains self-exclusion for 1 week, 1 month, 3 months, 6 months or permanently. Requests go to safergaming@sportsbet.io. An account closed under self-exclusion cannot be reopened before the period ends. Terms clause 16.2 keeps self-exclusion records for at least seven years. Terms clause 16.1 mentions self-limiting features but names no deposit, loss or wager limit. The responsible gambling page names no limit tool. The limit types and periods are not established. Coverage gaps: loss and wager limit tools. |
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| 11RTP Ledger cashout test | Partial evidenceRTP Ledger has not withdrawn funds from a roobet.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source | Partial evidenceRTP Ledger has not withdrawn funds from a sportsbet.io test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source |
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| 12Complaint handling | Not checkedComplaint handling and resolution outcomes are not checked in a dated source record. No dated source | Partial evidenceThe Contact Us page sends complaints to the complaint function of the interactive site seal and accepts no other channel. Game outcome disputes must be filed within 14 calendar days. Account disputes must be filed within 30 calendar days. A complaint not resolved within 30 days can go to an approved ADR provider. Terms clause 24.1 instead names chat or email for complaints. Coverage gaps: attributable complaint cases. |
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| 13Ownership and related brands | Not checkedParent, sister-brand and material operating relationships are not checked. No dated source | Partial evidenceThe responsible gambling page offers its services "alongside our sister platform Bitcasino.io". The sportsbet.io footer and the Anjouan validator name EZ Spins Ltd as operator. The bitcasino.io record names the same company and licence number. The terms, footer and Contact Us page name EZ Spins Ltd and no parent company. The group structure above EZ Spins Ltd is not established. Coverage gaps: parent/legal-group relationship. |
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| 14Game catalogue and RTP evidence | Partial evidenceNeither the terms nor the Games help collection, including the House Games article, states an RTP, house-edge or provably-fair figure. Terms clause 15.11 mentions a random number generator only when it voids a bet made in error. That clause is not a fairness disclosure. A dedicated roobet.com/fairness page exists. A scripted fetch of that page returns only a client-rendered app shell, so its content could not be confirmed either way on the check day. Coverage gaps: published game RTP values. | Partial evidenceTerms clause 14.1 states that each game has a theoretical RTP value. It tells players to open the information section of each game to see the RTP value. RTP Ledger has not captured per-game RTP values on sportsbet.io. Coverage gaps: published game RTP values. |
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| 15Fairness and verification | Not checkedAudit certificates and reproducible provably-fair implementations are not checked. No dated source | Partial evidenceThe provably fair article publishes a server seed hash before play and reveals the seed after the round. Each result comes from the server seed, client seed and nonce through HMAC-SHA256 and a ChaCha20 generator. Card games use a Fisher-Yates shuffle with a deck commitment. The article covers dice, roulette, Plinko and card games, and gives a JavaScript reference verifier. RTP Ledger has not reproduced a sportsbet.io bet with the published verifier. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. |
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| 16Account and withdrawal security | Not checkedTwo-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source | Partial evidenceTerms clause 4.3 recommends Two Step Verification to limit unauthorised use of an account. Clause 3.12 blocks withdrawals for 48 hours after a password change. The terms do not describe the setup steps. Coverage gaps: withdrawal re-verification, recovery and session controls. |
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| 17Support and escalation | Partial evidenceTerms Section 25 lists support@roobet.com for general questions and CS@roobet.com for complaints. The live-support help article states that live chat support is available 24/7 and can be opened from the account menu. RTP Ledger has not timed a support request on roobet.com, so response times are not established. Coverage gaps: timestamped support-response test. | Partial evidenceThe Contact Us page names live chat for account and support questions. It names safety@sportsbet.io for dormant accounts. The help centre lists hello@sportsbet.io as its email. The responsible gambling page names safergaming@sportsbet.io. RTP Ledger has not timed a support request on sportsbet.io. Response times are not established. Coverage gaps: timestamped support-response test. |
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| 18Product and user experience | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source | Not checkedProduct catalogue, devices and observed usability defects are not checked. No dated source |
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| 19VIP and loyalty mechanics | Not checkedVIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source | Partial evidenceThe VIP page states that VIP Clubhouse entry is by invitation only. It lists a VIP manager, wager-free rewards, weekly bonuses and events. The reward terms state that real-money bets earn Clubhouse points and that tiers give milestone rewards. Neither page publishes tier thresholds or reward rates. Coverage gaps: effective VIP value and expiry. |
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| 20Privacy and data rights | Not checkedController, collection, retention, transfers and deletion paths are not checked. No dated source | DocumentedThe privacy policy lists the purposes of collection and limits disclosure to staff, except where law requires. It states that SSL protects sensitive data. It gives a right of access and correction. The policy calls the controller "Sportsbet (the Company)" and names no legal entity. The privacy policy sends deletion requests to hello@sportsbet.io and promises a response within a month. Terms clause 9.1 lets a player close the account by email to customer support. The AML and KYC policy keeps identity documents, transaction logs, suspicious activity reports and compliance reports for at least five years. Terms clause 4.4 keeps transaction records and verification documents for five years. |
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