Shuffle vs Winna 2026: Bonus, KYC and Payments Compared

Each fact below comes from a dated source. An unknown fact stays unknown, and no score combines the facts.

Data maintained and reviewed by RTP Ledger Editorial MethodologyLast reviewed 2026-10-24

The checked sources disagree most clearly on operator and domain, licence, restricted countries and kyc (identity check) triggers between Shuffle and Winna (1 more documented difference in the decision summary). Fields without a dated value stay unknown rather than assumed equal.

Decision summary

Each cell copies one dated record from the review. “Unknown” means that no dated source confirms the fact.

Fact	Shuffle	Winna
Operator and domain	Natural Nine B.V. · shuffle.comConfirmed· Sep 12, 2026Shuffle review	GG Gaming SRL · winna.comConfirmed· Oct 24, 2026Winna review
Licence	Curaçao licenceConfirmed· Sep 13, 2026Shuffle review	Tobique licenceConfirmed· Oct 24, 2026Winna review
Restricted countries	14 named prohibited jurisdictions in clause 8.3 of the terms, plus any location where the operator cannot lawfully offer the servicesConfirmed· Sep 12, 2026Shuffle review	Terms clause 4.3 names 35 prohibited jurisdictions, including the United States, the United Kingdom, Germany, Spain, the Netherlands, Ontario and New Brunswick; AML policy clause 24.1 names a shorter list of 21Confirmed· Oct 24, 2026Winna review
KYC (identity check) triggers	Government identity document required at a threshold the operator sets and before the first withdrawal; enhanced due diligence can require source of funds and wealthConfirmed· Sep 12, 2026Shuffle review	Due diligence must be complete within 30 days of the first deposit, before the first withdrawal, or before EUR 2,000 is wagered; withdrawals of EUR 2,000 or more may need enhanced checks; ID, proof of address and payment proof can be requestedConfirmed· Oct 24, 2026Winna review
Crypto assets and networks	9 assets: BTC, DOGE, ETH, LTC, SOL, TRX and 3 more. No dated source names a network.Dated record· Sep 13, 2026Shuffle review	9 assets: BTC, DOGE, ETH, LTC, SOL, TRX and 3 more. No dated source names a network.Dated record· Sep 13, 2026Winna review
Deposit minimum and fees	UnknownUnknown· Sep 12, 2026Shuffle review	Deposits are credited after the required blockchain confirmations; minimum and maximum deposits vary by method and jurisdiction; no confirmation count or minimum figure is published; each deposit must be wagered once before withdrawalConfirmed· Oct 24, 2026Winna review
Withdrawal limits and fees	100% of each deposit must be wagered before its funds can be withdrawn, except a digital-asset withdrawal to the same wallet on the same network; minimums and fees are shown in the cashierConfirmed· Sep 12, 2026Shuffle review	Minimum withdrawal $20 or equivalent; standard limit $10,000 per 24 hours, which a VIP host can raise; blockchain fees shown before confirmation; several withdrawals within 24 hours may carry a processing feeConfirmed· Oct 24, 2026Winna review
Bonus wagering requirement	UnknownUnknown· Nov 3, 2026Shuffle review	UnknownUnknown· Nov 3, 2026Winna review
Bonus expiry	UnknownUnknown· Nov 3, 2026Shuffle review	UnknownUnknown· Nov 3, 2026Winna review
RTP Ledger cashout test	Not tested by RTP LedgerUnknown· Sep 12, 2026Shuffle review	Not tested by RTP LedgerUnknown· Oct 24, 2026Winna review

Research coverage

Coverage counts the review areas that contain a claim with a dated source. It is not a rating of the casino.

Shuffle

shuffle.com

Review coverage8 of 20 areas

Areas tested by RTP Ledger: 0
Last checked: Sep 13, 2026

Read the Shuffle review

Winna

winna.com

Review coverage16 of 20 areas

Areas tested by RTP Ledger: 0
Last checked: Oct 24, 2026

Read the Winna review

Welcome offer

Shuffle

Offer type on file: unknown. The checked source did not confirm the full terms.

See the source check

Winna

Offer type on file: rakeback. The checked source did not confirm the full terms.

See the source check

The checked sources do not confirm either welcome offer today.

Key areas side by side

The seven areas to check first before a deposit, with the status and the last check date.

Area	Shuffle	Winna
Licence	DocumentedSep 13, 2026	Partial evidenceOct 24, 2026
Payment methods	DocumentedSep 12, 2026	DocumentedOct 24, 2026
Deposit terms	Partial evidence	DocumentedOct 24, 2026
Withdrawal terms	Partial evidenceSep 12, 2026	Partial evidenceOct 24, 2026
Bonus terms	Partial evidenceSep 12, 2026	Partial evidenceOct 24, 2026
KYC and verification	Partial evidenceSep 12, 2026	Partial evidenceOct 24, 2026
Cashout test	Partial evidence	Partial evidence

All 20 review areas

Each cell shows the status, a summary and the dated sources for one casino.

Review area	Shuffle	Winna
01Legal operator identity	Documented The terms name Natural Nine B.V. as the owner and operator of shuffle.com. The regulator certificate binds the same company and company number to the domain. Checked Sep 12, 2026Shuffle terms of service ↗Curaçao Gaming Authority certificate ↗Shuffle anti-money-laundering policy ↗	Documented The footer names GG Gaming SRL, registration number 3-102-916906, at Sabana Business Center in San José, Costa Rica. Terms clause 2.1 and privacy policy section 2 name GG Gaming LLC at the same address. The privacy policy gives the same registration number. The About Us page names both GG Gaming LLC and GG Gaming Sociedad de Responsabilidad Limitada. The Tobique licence-holder list names GG Gaming S.R.L. This record notes the different company names and does not resolve them. Checked Oct 24, 2026Winna footer text (English locale file) ↗Winna terms and conditions (Tobique variant) ↗Winna privacy policy (Tobique variant) ↗Winna About Us page ↗Tobique Gaming Commission licence-holder list ↗
02Licence and domain coverage	Documented The regulator certificate lists shuffle.com, Natural Nine B.V., licence number OGL/2024/1337/0628 and an active status. The terms cite the same licence number. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite. Checked Sep 13, 2026Curaçao Gaming Authority certificate ↗Shuffle terms of service ↗Curaçao Gaming Control Board online gaming licence registry (bulk PDF, snapshot 2026-09-10) ↗	Partial evidence Terms clause 2.1 and the footer state that GG Gaming is licensed by the Tobique Gaming Commission. The help centre licence article names the Tobique Gaming Act 2023. The commission's licence-holder list names GG Gaming S.R.L with a B2C licence that expires on 2027-05-08. The list shows no licence number and no domain. None of the Winna pages checked publishes a licence number. Coverage gaps: licence status. Checked Oct 24, 2026Winna terms and conditions (Tobique variant) ↗Winna footer text (English locale file) ↗Winna help centre: Our gaming license and regulatory information ↗Tobique Gaming Commission licence-holder list ↗
03Country restrictions	Documented Clause 8.3 names 14 prohibited jurisdictions. The list runs from Australia to the United States and includes the United Kingdom, Germany, France, Spain, Sweden and the Netherlands. The clause also excludes sanctioned or unlicensable locations. Checked Sep 12, 2026Shuffle terms of service ↗	Documented Terms clause 4.3 names 35 prohibited jurisdictions and states that the list may change. The list includes the United States, the United Kingdom, Germany, Spain, the Netherlands, Ontario and New Brunswick. AML policy clause 24.1 names 21 jurisdictions and omits Germany, Spain, the Netherlands and Ontario. The help centre lists Canada as supported except New Brunswick. That article does not mention the Ontario restriction in the terms. The article also states that access from a restricted region puts the account in withdrawal-only mode. Checked Oct 24, 2026Winna terms and conditions (Tobique variant) ↗Winna AML/CTF and KYC policy (Tobique variant) ↗Winna help centre: What countries are supported ↗
04Account journey and closure	Not checked Registration, verification stages, account currency and closure journey are not checked. No dated source	Partial evidence Payment policy clause 2.1 lists the registration fields: email address, country, username and password. Clause 2.2 requires more data before any deposit or withdrawal. The extra fields are full name, residential address, date of birth, gender and a valid phone number. RTP Ledger has not tested this journey with an account. Coverage gaps: observed verification journey, observed account-closure journey. Checked Oct 24, 2026Winna payment policy ↗
05Payment catalogue	Documented The help-centre article lists every asset accepted for deposits and withdrawals. It names the supported networks for each asset, for example USDT on ERC20, BEP20, TRC20, POL and SOL. Deposits on other networks are not guaranteed to be retrievable. Checked Sep 12, 2026Shuffle help centre: assets supported for deposits and withdrawals ↗	Documented The help centre lists 13 assets for deposits and withdrawals. The networks article lists USDT on Ethereum (ERC-20), TRON (TRC-20), Solana and BNB Smart Chain (BEP-20). It lists USDC on ERC-20, Solana and BEP-20, and DAI and SHFL on ERC-20. The other assets use their own main networks. The About Us page lists "Gram" and does not name Toncoin. About Us also places USDC on TRC-20, a route the networks article does not list. Checked Oct 24, 2026Winna help centre: Acceptable coins for deposits and withdrawals ↗Winna help centre: Acceptable networks for deposits and withdrawals ↗Winna About Us page ↗
06Deposit terms	Partial evidence The terms and the supported-assets article name the accepted assets and networks, but they do not state deposit minimums, confirmation requirements or crediting stages. Coverage gaps: deposit route terms. No dated source	Documented The deposit article states that a deposit is credited after the required blockchain confirmations. It does not give the number of confirmations. Payment policy clause 3.2 states that deposit limits vary by method and jurisdiction, with no figure. Terms clause 8.4 and payment policy clause 4.1 require each deposit to be wagered once before withdrawal. The coins article warns that assets sent on an unsupported chain cannot be recovered. Checked Oct 24, 2026Winna help centre: Making a deposit on Winna ↗Winna payment policy ↗Winna terms and conditions (Tobique variant) ↗Winna help centre: Acceptable coins for deposits and withdrawals ↗
07Withdrawal terms	Partial evidence Clause 10.2 sets a 100% wagering rule per deposit. Same-wallet, same-network digital-asset withdrawals are exempt. Clauses 10.6 and 10.7 state that the minimum amount and any fee appear in the cashier before confirmation. No fixed figures are published. RTP Ledger has not observed a withdrawal on shuffle.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. Checked Sep 12, 2026Shuffle terms of service ↗	Partial evidence Terms clause 8.8 and the withdrawal article set a minimum withdrawal of $20 or the equivalent. Terms clause 8.7 sets a standard limit of $10,000 per 24 hours. A VIP host and the company can raise that limit for higher VIP levels. Terms clause 8.5 allows a processing fee on several withdrawals within 24 hours. The withdrawal article states that blockchain fees appear before the player confirms. RTP Ledger has not observed a withdrawal on winna.com. Actual processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation. Checked Oct 24, 2026Winna terms and conditions (Tobique variant) ↗Winna help centre: Making a withdrawal on Winna ↗
08Bonus terms	Partial evidence The help-centre article that documented the 100% first-deposit bonus on 2026-08-19 no longer exists, and the bonuses collection lists only weekly, monthly and reload bonuses. RTP Ledger no longer presents the first-deposit offer as documented. Coverage gaps: bonus economic terms, bonus eligibility and expiry. Checked Sep 12, 2026Shuffle help centre: 100% first deposit bonus (removed) ↗	Partial evidence The bonus policy states that the cash balance is used before the bonus balance. Each bonus has a fixed validity period. Terms clause 10.1 states that bonuses carry wagering requirements and a maximum stake. A breach can void the bonus and its winnings. None of the pages checked states a welcome offer amount, match percentage or wagering multiple. The bonus policy gives general rules only. RTP Ledger found no page that states the amount, wagering multiple or expiry of a referral or welcome offer. Coverage gaps: bonus economic terms. Checked Oct 24, 2026Winna bonus policy ↗Winna terms and conditions (Tobique variant) ↗
09KYC and source-of-funds process	Partial evidence Clause 5.2 of the terms requires an identity check at a threshold and before the first withdrawal. Accepted documents are a passport, a national identity card or a driving licence. The AML policy adds enhanced due diligence with source-of-funds and source-of-wealth documents. It also allows a withdrawal freeze at a risk-based threshold. RTP Ledger has not run a test account on shuffle.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. Checked Sep 12, 2026Shuffle terms of service ↗Shuffle anti-money-laundering policy ↗	Partial evidence AML policy clause 8.2 requires customer due diligence within 30 days of the first deposit. The same clause requires it before the first withdrawal or before EUR 2,000 is wagered. Terms clause 8.5 allows enhanced checks on withdrawals of EUR 2,000 or more. Payment policy clause 5.1 lists photo ID, proof of address and payment-method proof. Clause 5.2 states verification typically takes 72 hours. Clause 5.3 allows a pending withdrawal to be cancelled after 30 days without documents. RTP Ledger has not run a test account on winna.com. The stage where verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage. Checked Oct 24, 2026Winna AML/CTF and KYC policy (Tobique variant) ↗Winna terms and conditions (Tobique variant) ↗Winna payment policy ↗
10Responsible-gambling controls	Documented Clause 8 of the responsible gambling policy offers limits on the amount wagered or lost within a chosen period, set daily, weekly or monthly. Clause 4 lists self-exclusion periods of 1 day, 1 week, 1 month, 6 months or permanent. Clause 9 links BeGambleAware, Gordon Moody, the Responsible Gambling Council and Gamtalk. Checked Sep 12, 2026Shuffle responsible gambling policy ↗	Partial evidence The self-exclusion article describes the path through Profile and Winna Cares. The player selects a category and confirms by email. A 24-hour cooldown then starts and cannot be cancelled. Players can also ask for self-exclusion by email or live chat. The responsible gambling page offers a cool-off period through customer support. The responsible gambling page, the About Us page and the self-exclusion article describe self-exclusion and cool-off only. None of them describes a deposit, loss or wager limit tool. RTP Ledger has not checked the account settings for such a tool. Coverage gaps: loss and wager limit tools. Checked Oct 24, 2026Winna help centre: Self-exclusion on Winna ↗Winna responsible gambling guidelines ↗Winna About Us page ↗
11RTP Ledger cashout test	Partial evidence RTP Ledger has not withdrawn funds from a shuffle.com test account, so cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source	Partial evidence RTP Ledger has not withdrawn funds from a winna.com test account. Cashout speed and fees are not observed. Coverage gaps: first-party cashout test. No dated source
12Complaint handling	Not checked Complaint handling and resolution outcomes are not checked in a dated source record. No dated source	Partial evidence Terms clause 11.1 sends complaints to support@winna.com. Clause 11.2 allows escalation to the EGIS resolution body at disputes@egis-adr.com. Privacy policy section 7 promises an acknowledgement within 48 hours and a full response within 14 business days. Section 7 names the Tobique Gaming Commission as the escalation route. Coverage gaps: attributable complaint cases. Checked Oct 24, 2026Winna terms and conditions (Tobique variant) ↗Winna privacy policy (Tobique variant) ↗
13Ownership and related brands	Not checked Parent, sister-brand and material operating relationships are not checked. No dated source	Not checked Parent, sister-brand and material operating relationships are not checked. No dated source
14Game catalogue and RTP evidence	Not checked Casino-specific game availability and deployed RTP evidence are not checked. No dated source	Not checked Casino-specific game availability and deployed RTP evidence are not checked. No dated source
15Fairness and verification	Not checked Audit certificates and reproducible provably-fair implementations are not checked. No dated source	Partial evidence The provably fair page describes a hashed server seed, a client seed from the browser and a nonce that rises by one per bet. Rotating the seed pair reveals the previous server seed. A verification interface lets a player reproduce a result. The page states that every game on Winna uses provably fair technology. The licence article limits that statement to Winna Originals. Terms clause 9.2 states that certified random number generators decide game outcomes. RTP Ledger has not reproduced a Winna Originals bet with the verification interface. Independent confirmation of a real result is not established. Coverage gaps: reproduced account-bet verification. Checked Oct 24, 2026Winna provably fair page ↗Winna help centre: Our gaming license and regulatory information ↗Winna terms and conditions (Tobique variant) ↗
16Account and withdrawal security	Not checked Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked. No dated source	Partial evidence The 2FA article describes set-up through an authenticator app. After set-up, each login needs a code that refreshes every 30 seconds. Privacy policy section 6 lists SSL encryption, two-factor authentication and lockout after repeated failed logins. Terms clause 7.1 makes the player responsible for login credentials. Coverage gaps: withdrawal re-verification, recovery and session controls. Checked Oct 24, 2026Winna help centre: How to set up two-factor authentication (2FA) ↗Winna privacy policy (Tobique variant) ↗Winna terms and conditions (Tobique variant) ↗
17Support and escalation	Partial evidence Clauses 18.1 and 18.2 of the terms route complaints to customer support by email. A complaint the operator cannot resolve can go to the regulator. RTP Ledger has not timed a support request on shuffle.com, so response times are not established. Coverage gaps: timestamped support-response test. Checked Sep 12, 2026Shuffle terms of service ↗	Partial evidence Terms clause 2.2 gives support@winna.com for all support questions. The help centre articles state that support is available 24/7 through live chat or email. RTP Ledger has not timed a support request on winna.com. Response times are not established. Coverage gaps: timestamped support-response test. Checked Oct 24, 2026Winna terms and conditions (Tobique variant) ↗Winna help centre: Acceptable coins for deposits and withdrawals ↗
18Product and user experience	Not checked Product catalogue, devices and observed usability defects are not checked. No dated source	Not checked Product catalogue, devices and observed usability defects are not checked. No dated source
19VIP and loyalty mechanics	Not checked VIP earning, tiers, expiry and withdrawal interactions are not checked. No dated source	Partial evidence The VIP article sets six tiers with five levels each, based on total amount wagered. Bronze 1 starts at $1,000 wagered and Nebula 5 at $1,000,000,000. Instant Rakeback can be claimed every 7 minutes. Platinum and higher levels get lossback of up to 25% and a VIP host. The rakeback article states no rakeback percentage. Coverage gaps: effective VIP value and expiry. Checked Oct 24, 2026Winna help centre: The Winna VIP Program ↗Winna help centre: What is Instant Rakeback and how do I claim it ↗
20Privacy and data rights	Not checked Controller, collection, retention, transfers and deletion paths are not checked. No dated source	Partial evidence Privacy policy section 10 keeps player data for up to 6 years after account closure. Section 9 names the third parties that can receive data. Those include payment processors, identity verification providers and game providers. Section 9 also allows transfers outside the European Economic Area under standard contractual clauses. Coverage gaps: privacy policy coverage, data deletion and account closure. Checked Oct 24, 2026Winna privacy policy (Tobique variant) ↗

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How the casino comparison works

On 2026-10-24, Shuffle has 8 areas with source support. Winna has 16. These totals measure current RTP Ledger research coverage. They do not measure casino safety or service quality.

A source link supports only the scope stated in its cell. Published rules are not an RTP Ledger account test. An area without a dated source remains unresearched.

Current cashout test status, taken from each review:

Shuffle: partial evidence; 0 dated sources; no dated check.
Winna: partial evidence; 0 dated sources; no dated check.

The comparison does not infer a completed account test from operator terms or from another review area.

For an asset and network view, use the money hub. For the full rules, read the casino review methodology.

18+. Gambling involves risk and is not a way to make money. Check your local rules, set limits and do not gamble money you cannot afford to lose. Get free support at BeGambleAware.org.