RTPLEDGER
RTP LEDGER / CASINO RESEARCH RECORD5 documented · 6 partial · 9 not checked

Shuffle casino evidence review

This review covers 20 decision areas for Shuffle, including identity, payments, KYC, player protection, game math, security and service. It identifies each checked area, dated source, RTP Ledger test and unknown state.

Shuffle logo
Shuffle
shuffle.com
Dated source records
5
Partial records
6
Still not checked
9

Evidence record maintained by: RTP Ledger Casino Review Team

Latest dated source in this research record: 2026-09-13
Optional operator link

Review the open evidence gaps before visiting the operator

The research record lists the documented evidence and the open questions. Before you send funds, confirm country access, cashier routes, KYC requirements and current terms with the operator.

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Shuffle logo
Shuffle
shuffle.com
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Goated

goated.com

Public welcome terms are documented. Read the evidence and confirm current eligibility with Goated.

  • Check country access and eligibility
  • Check wagering, bet and withdrawal limits
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Source checked:

Referral / promo codeRTPBOSS

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

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Bitstarz

bitstarz.com

Public welcome terms are documented. Read the evidence and confirm current eligibility with Bitstarz.

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  • Check wagering, bet and withdrawal limits
Read the offer evidence →

Source checked:

Referral / promo codeSPINNER

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

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Stake

stake.com

The offer record is incomplete. Confirm current terms and eligibility with Stake; the partner link does not establish a bonus entitlement.

  • Check country access and eligibility
  • Check wagering, bet and withdrawal limits
Referral / promo code5save

Publisher-supplied campaign code. It does not confirm bonus eligibility or terms.

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Research record

Evidence and gaps for player decisions

The record covers 20 areas: access, payments, protection, game math and service. The record separates published claims from RTP Ledger observations. Areas without evidence have an unknown status.

Identity and access

4 / 20

  1. Legal operator identity

    Documented
    Published source

    The terms name Natural Nine B.V. as the owner and operator of shuffle.com. The regulator certificate binds the same company and company number to the domain.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-12Shuffle terms of service ↗Curaçao Gaming Authority certificate ↗Shuffle anti-money-laundering policy ↗
    Claim records · 1
    • shuffle.operator.legal-entity· Confirmed within scope
      Field: operator.legal_entity
      Recorded value: Natural Nine B.V.; company number 160998; Korporaalweg 10, Willemstad, Curaçao
      Claim summary: The terms name Natural Nine B.V. as the owner and operator of shuffle.com. The regulator certificate binds the same company and company number to the domain.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.operator.legal-entity.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Natural Nine B.V.; company number 160998; Korporaalweg 10, Willemstad, Curaçao · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Curaçao Gaming Authority certificate ↗ · Sources for the claim: Domain, company, company number, licence number and licence status.
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Shuffle anti-money-laundering policy ↗ · Sources for the claim: Company incorporation year, enhanced due diligence document list (5.3) and the withdrawal-threshold KYC rule (5).
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. Licence and domain coverage

    Documented
    Published source

    The regulator certificate lists shuffle.com, Natural Nine B.V., licence number OGL/2024/1337/0628 and an active status. The terms cite the same licence number. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-13Curaçao Gaming Authority certificate ↗Shuffle terms of service ↗Curaçao Gaming Control Board online gaming licence registry (bulk PDF, snapshot 2026-09-10) ↗
    Claim records · 1
    • shuffle.licence.cga-status· Confirmed within scope
      Field: licence.cga.status
      Recorded value: OGL/2024/1337/0628; Active when checked
      Claim summary: The regulator certificate lists shuffle.com, Natural Nine B.V., licence number OGL/2024/1337/0628 and an active status. The terms cite the same licence number. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-13 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 2
      1. shuffle.licence.cga-status.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: OGL/2024/1337/0628; Active when checked · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      2. shuffle.licence.cga-status.revised.registry-cross-check.2026-09-13
        Revised record · Changed: 2026-09-13
        Previous value: OGL/2024/1337/0628; Active when checked
        Recorded value: OGL/2024/1337/0628; Active when checked · Confirmed within scope
        Reason: Cross-checked the licence against the regulator's bulk registry PDF (snapshot 2026-09-10) on 2026-09-13. The registry row was appended as a source bound to the captured PDF, and the summary was extended. The registry status "Indefinite" is the licence term, so it agrees with the certificate and the value did not change. The state did not change.
      Curaçao Gaming Authority certificate ↗ · Sources for the claim: Domain, company, company number, licence number and licence status.
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Curaçao Gaming Control Board online gaming licence registry (bulk PDF, snapshot 2026-09-10) ↗ · Sources for the claim: Row 488: the same licence number, Natural Nine B.V. and company number 160998, with status Indefinite.
      Source access status: reachable · 2026-09-13 · Archived source copy: stake.cga-registry.98256828b78c3d8b885820c44aa5c0442d3f1ce1288aa5673923c1ea21ffa9d5 · SHA-256 98256828b78c3d8b885820c44aa5c0442d3f1ce1288aa5673923c1ea21ffa9d5

  3. Country restrictions

    Documented
    Published source

    Clause 8.3 names 14 prohibited jurisdictions. The list runs from Australia to the United States and includes the United Kingdom, Germany, France, Spain, Sweden and the Netherlands. The clause also excludes sanctioned or unlicensable locations.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-12Shuffle terms of service ↗
    Claim records · 1
    • shuffle.country.prohibited-jurisdictions· Confirmed within scope
      Field: country.restricted_markets
      Recorded value: 14 named prohibited jurisdictions in clause 8.3 of the terms, plus any location where the operator cannot lawfully offer the services
      Claim summary: Clause 8.3 names 14 prohibited jurisdictions. The list runs from Australia to the United States and includes the United Kingdom, Germany, France, Spain, Sweden and the Netherlands. The clause also excludes sanctioned or unlicensable locations.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.country.prohibited-jurisdictions.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: 14 named prohibited jurisdictions in clause 8.3 of the terms, plus any location where the operator cannot lawfully offer the services · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  4. Account journey and closure

    Not checked
    No evidence basis

    Registration, verification stages, account currency and closure journey are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

Money movement and verification

5 / 20

  1. Payment catalogue

    Documented
    Published source

    The help-centre article lists every asset accepted for deposits and withdrawals. It names the supported networks for each asset, for example USDT on ERC20, BEP20, TRC20, POL and SOL. Deposits on other networks are not guaranteed to be retrievable.

    Scope: Domain: shuffle.com; Account scope: public; Asset: listed assets; Network: as listed per asset; Direction: both

    Checked 2026-09-12Shuffle help centre: assets supported for deposits and withdrawals ↗
    Claim records · 1
    • shuffle.payments.route-catalogue· Confirmed within scope
      Field: payments.route_catalogue
      Recorded value: BTC, ETH, LTC, USDT, USDC, TRX, POL, XRP, SOL, DOGE, BNB, AVAX, TON, DAI and several ERC20 and SOL tokens, with networks named per asset
      Claim summary: The help-centre article lists every asset accepted for deposits and withdrawals. It names the supported networks for each asset, for example USDT on ERC20, BEP20, TRC20, POL and SOL. Deposits on other networks are not guaranteed to be retrievable.
      What the claim covers: domain=shuffle.com; account=public; asset=listed assets; network=as listed per asset; direction=both
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.payments.route-catalogue.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: BTC, ETH, LTC, USDT, USDC, TRX, POL, XRP, SOL, DOGE, BNB, AVAX, TON, DAI and several ERC20 and SOL tokens, with networks named per asset · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle help centre: assets supported for deposits and withdrawals ↗ · Sources for the claim: The list of assets accepted for deposits and withdrawals, with the networks named per asset.
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. Deposit terms

    Partial evidence
    RTP Ledger research status; no test evidence

    The terms and the supported-assets article name the accepted assets and networks, but they do not state deposit minimums, confirmation requirements or crediting stages. Coverage gaps: deposit.route_terms.

    Scope: Domain: shuffle.com; Account scope: public; Asset: listed assets; Network: as listed per asset; Direction: deposit

    No dated source
    Claim records · 1
    • shuffle.deposit.route-terms· Unknown
      Field: deposit.route_terms
      Recorded value: Deposit minimums, confirmation counts and crediting stages are not published on the pages checked
      Claim summary: The terms and the supported-assets article name the accepted assets and networks, but they do not state deposit minimums, confirmation requirements or crediting stages.
      What the claim covers: domain=shuffle.com; account=public; asset=listed assets; network=as listed per asset; direction=deposit
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.deposit.route-terms.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Deposit minimums, confirmation counts and crediting stages are not published on the pages checked · Unknown
        Reason: Initial claim record created from the dated source review.

  3. Withdrawal terms

    Partial evidence
    Published + observed evidence

    Clause 10.2 sets a 100% wagering rule per deposit. Same-wallet, same-network digital-asset withdrawals are exempt. Clauses 10.6 and 10.7 state that the minimum amount and any fee appear in the cashier before confirmation. No fixed figures are published. RTP Ledger has not observed a withdrawal on shuffle.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

    Scope: Domain: shuffle.com; Account scope: public; Asset: digital assets; Network: as shown in the cashier; Direction: withdrawal

    Checked 2026-09-12Shuffle terms of service ↗
    Claim records · 2
    • shuffle.withdrawal.published-rules· Confirmed within scope
      Field: withdrawal.crypto.published_rules
      Recorded value: 100% of each deposit must be wagered before its funds can be withdrawn, except a digital-asset withdrawal to the same wallet on the same network; minimums and fees are shown in the cashier
      Claim summary: Clause 10.2 sets a 100% wagering rule per deposit. Same-wallet, same-network digital-asset withdrawals are exempt. Clauses 10.6 and 10.7 state that the minimum amount and any fee appear in the cashier before confirmation. No fixed figures are published.
      What the claim covers: domain=shuffle.com; account=public; asset=digital assets; network=as shown in the cashier; direction=withdrawal
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.withdrawal.published-rules.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: 100% of each deposit must be wagered before its funds can be withdrawn, except a digital-asset withdrawal to the same wallet on the same network; minimums and fees are shown in the cashier · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • shuffle.withdrawal.observed-processing· Unknown
      Field: withdrawal.observed_processing
      Recorded value: No first-party withdrawal observation
      Claim summary: RTP Ledger has not observed a withdrawal on shuffle.com, so processing time and effective fees are not established.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.withdrawal.observed-processing.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party withdrawal observation · Unknown
        Reason: Initial claim record created from the dated source review.

  4. KYC and source-of-funds process

    Partial evidence
    Published + observed evidence

    Clause 5.2 of the terms requires an identity check at a threshold and before the first withdrawal. Accepted documents are a passport, a national identity card or a driving licence. The AML policy adds enhanced due diligence with source-of-funds and source-of-wealth documents. It also allows a withdrawal freeze at a risk-based threshold. RTP Ledger has not run a test account on shuffle.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage.

    Scope: Domain: shuffle.com; Account scope: public; Asset: digital assets; Network: as shown in the cashier; Direction: withdrawal

    Checked 2026-09-12Shuffle terms of service ↗Shuffle anti-money-laundering policy ↗
    Claim records · 2
    • shuffle.kyc.withdrawal-and-source-of-funds· Confirmed within scope
      Field: kyc.withdrawal_and_source_of_funds
      Recorded value: Government identity document required at a threshold the operator sets and before the first withdrawal; enhanced due diligence can require source of funds and wealth
      Claim summary: Clause 5.2 of the terms requires an identity check at a threshold and before the first withdrawal. Accepted documents are a passport, a national identity card or a driving licence. The AML policy adds enhanced due diligence with source-of-funds and source-of-wealth documents. It also allows a withdrawal freeze at a risk-based threshold.
      What the claim covers: domain=shuffle.com; account=public; asset=digital assets; network=as shown in the cashier; direction=withdrawal
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.kyc.withdrawal-and-source-of-funds.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Government identity document required at a threshold the operator sets and before the first withdrawal; enhanced due diligence can require source of funds and wealth · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
      Shuffle anti-money-laundering policy ↗ · Sources for the claim: Company incorporation year, enhanced due diligence document list (5.3) and the withdrawal-threshold KYC rule (5).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • shuffle.kyc.observed-trigger-stage· Unknown
      Field: kyc.observed_trigger_stage
      Recorded value: No first-party test of the verification trigger stage
      Claim summary: RTP Ledger has not run a test account on shuffle.com, so the stage at which verification is requested in practice is not established.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.kyc.observed-trigger-stage.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party test of the verification trigger stage · Unknown
        Reason: Initial claim record created from the dated source review.

  5. Bonus terms

    Partial evidence
    RTP Ledger research status; no test evidence

    The help-centre article that documented the 100% first-deposit bonus on 2026-08-19 no longer exists, and the bonuses collection lists only weekly, monthly and reload bonuses. RTP Ledger no longer presents the first-deposit offer as documented. Coverage gaps: bonus.economic_terms, bonus.account_eligibility_and_expiry.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-12Shuffle help centre: 100% first deposit bonus (removed) ↗
    Claim records · 1
    • shuffle.bonus.first-deposit-article-removed· Unknown
      Field: bonus.economic_terms
      Recorded value: The public article for the 100% first-deposit bonus up to $1,000 returned 404 on 2026-09-12; no current first-deposit offer page was found
      Claim summary: The help-centre article that documented the 100% first-deposit bonus on 2026-08-19 no longer exists, and the bonuses collection lists only weekly, monthly and reload bonuses. RTP Ledger no longer presents the first-deposit offer as documented.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.bonus.first-deposit-article-removed.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: The public article for the 100% first-deposit bonus up to $1,000 returned 404 on 2026-09-12; no current first-deposit offer page was found · Unknown
        Reason: Initial claim record created from the dated source review.
      Shuffle help centre: 100% first deposit bonus (removed) ↗ · Sources for the claim: Former public article for the 100% first-deposit bonus; it returned HTTP 404 on the check day.
      Source access status: not found · 2026-09-12 · Archived source copy pending

Protection, ownership and recourse

4 / 20

  1. Responsible-gambling controls

    Documented
    Published source

    Clause 8 of the responsible gambling policy offers limits on the amount wagered or lost within a chosen period, set daily, weekly or monthly. Clause 4 lists self-exclusion periods of 1 day, 1 week, 1 month, 6 months or permanent. Clause 9 links BeGambleAware, Gordon Moody, the Responsible Gambling Council and Gamtalk.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-12Shuffle responsible gambling policy ↗
    Claim records · 2
    • shuffle.responsible-gambling.limits· Confirmed within scope
      Field: responsible_gambling.loss_and_wager_limits
      Recorded value: Daily, weekly or monthly wager and net-loss limits
      Claim summary: Clause 8 of the responsible gambling policy offers limits on the amount wagered or lost within a chosen period, set daily, weekly or monthly.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.responsible-gambling.limits.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Daily, weekly or monthly wager and net-loss limits · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle responsible gambling policy ↗ · Sources for the claim: Self-exclusion durations (clause 4), wager and loss limits (8) and the named help organisations (9).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • shuffle.responsible-gambling.exclusion· Confirmed within scope
      Field: responsible_gambling.exclusion_and_break
      Recorded value: Self-exclusion for 1 day, 1 week, 1 month, 6 months or permanently; four named help organisations
      Claim summary: Clause 4 lists self-exclusion periods of 1 day, 1 week, 1 month, 6 months or permanent. Clause 9 links BeGambleAware, Gordon Moody, the Responsible Gambling Council and Gamtalk.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.responsible-gambling.exclusion.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Self-exclusion for 1 day, 1 week, 1 month, 6 months or permanently; four named help organisations · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle responsible gambling policy ↗ · Sources for the claim: Self-exclusion durations (clause 4), wager and loss limits (8) and the named help organisations (9).
      Source access status: reachable · 2026-09-12 · Archived source copy pending

  2. RTP Ledger cashout test

    Partial evidence
    RTP Ledger research status; no test evidence

    RTP Ledger has not withdrawn funds from a shuffle.com test account, so cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

    Scope: Domain: shuffle.com; Account scope: public

    No dated source
    Claim records · 1
    • shuffle.cashout.first-party-observation· Unknown
      Field: cashout.first_party_observation
      Recorded value: No first-party cashout observation
      Claim summary: RTP Ledger has not withdrawn funds from a shuffle.com test account, so cashout speed and fees are not observed.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.cashout.first-party-observation.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party cashout observation · Unknown
        Reason: Initial claim record created from the dated source review.

  3. Complaint handling

    Not checked
    No evidence basis

    Complaint handling and resolution outcomes are not checked in a dated source record.

    Scope: No sourced claim is published for this area.

    No dated source

Game math, fairness and security

3 / 20

  1. Game catalogue and RTP evidence

    Not checked
    No evidence basis

    Casino-specific game availability and deployed RTP evidence are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  2. Fairness and verification

    Not checked
    No evidence basis

    Audit certificates and reproducible provably-fair implementations are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  3. Account and withdrawal security

    Not checked
    No evidence basis

    Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

Service, product and policy

4 / 20

  1. Support and escalation

    Partial evidence
    Published + observed evidence

    Clauses 18.1 and 18.2 of the terms route complaints to customer support by email. A complaint the operator cannot resolve can go to the regulator. RTP Ledger has not timed a support request on shuffle.com, so response times are not established. Coverage gaps: timestamped support-response test.

    Scope: Domain: shuffle.com; Account scope: public

    Checked 2026-09-12Shuffle terms of service ↗
    Claim records · 2
    • shuffle.support.published-channels· Confirmed within scope
      Field: support.published_channels
      Recorded value: Complaints by email to customer support; unresolved complaints can be referred to the Curaçao Gaming Authority
      Claim summary: Clauses 18.1 and 18.2 of the terms route complaints to customer support by email. A complaint the operator cannot resolve can go to the regulator.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: Published source
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.support.published-channels.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: Complaints by email to customer support; unresolved complaints can be referred to the Curaçao Gaming Authority · Confirmed within scope
        Reason: Initial claim record created from the dated source review.
      Shuffle terms of service ↗ · Sources for the claim: Operator identity (clause 1.1), licence number, prohibited jurisdictions (8.3), identity checks (5.2), deposit wagering and withdrawal rules (10.2, 10.6, 10.7) and the complaints route (18.1, 18.2).
      Source access status: reachable · 2026-09-12 · Archived source copy pending
    • shuffle.support.first-party-response-test· Unknown
      Field: support.first_party_response_test
      Recorded value: No first-party support response test
      Claim summary: RTP Ledger has not timed a support request on shuffle.com, so response times are not established.
      What the claim covers: domain=shuffle.com; account=public
      Evidence basis: RTP Ledger research status; no test evidence
      Checked: 2026-09-12 · Next review: 2026-12-11
      Record owner: desk:casino-reviews
      Independent review pending
      Recorded change history · 1
      1. shuffle.support.first-party-response-test.created.2026-09-12
        Initial record · Changed: 2026-09-12
        Recorded value: No first-party support response test · Unknown
        Reason: Initial claim record created from the dated source review.

  2. Product and user experience

    Not checked
    No evidence basis

    Product catalogue, devices and observed usability defects are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  3. VIP and loyalty mechanics

    Not checked
    No evidence basis

    VIP earning, tiers, expiry and withdrawal interactions are not checked.

    Scope: No sourced claim is published for this area.

    No dated source

  4. Privacy and data rights

    Not checked
    No evidence basis

    Controller, collection, retention, transfers and deletion paths are not checked.

    Scope: No sourced claim is published for this area.

    No dated source
Evidence synthesis

What the current record supports

The research record contains 5 documented areas, 6 partial areas and 9 unchecked areas. The counts describe research coverage only.

Dated source records

  • Legal operator identity
  • Licence claim
  • Country restrictions
  • Published payment records
  • Responsible-gambling controls

Partial records

  • Deposit terms
  • Withdrawal terms
  • Bonus terms
  • KYC and source-of-funds process
  • RTP Ledger cashout test
  • Support and escalation

Still not checked

  • Account journey and closure
  • Complaint handling
  • Ownership and related brands
  • Game and RTP evidence
  • Fairness verification
  • Account security
  • Product and user experience
  • VIP and loyalty mechanics
  • Privacy and data rights
Before you deposit

What to check before visiting the operator

The record still needs more evidence or editorial review. The highest-priority open area is Withdrawal terms. The RTP Ledger cashout-test status is RTP Ledger cashout test: Partial records. Published terms do not confirm a completed payout.

Evidence for this decision · critical
shuffle.withdrawal.observed-processing · Open the supporting record
unknown

Clause 10.2 sets a 100% wagering rule per deposit. Same-wallet, same-network digital-asset withdrawals are exempt. Clauses 10.6 and 10.7 state that the minimum amount and any fee appear in the cashier before confirmation. No fixed figures are published. RTP Ledger has not observed a withdrawal on shuffle.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

Scope: Domain: shuffle.com; Account scope: public; Asset: digital assets; Network: as shown in the cashier; Direction: withdrawal · Checked 2026-09-12 · 1 linked source

Cashout-test record
shuffle.cashout.first-party-observation · Open the supporting recordunknown

RTP Ledger has not withdrawn funds from a shuffle.com test account, so cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

Use this page as a research checklist. The current record cannot support a decision based on RTP Ledger-tested deposits, withdrawals or support. Compare other casino research records and payment routes for the exact asset and network before making a decision.

sourced research record · 15 source-linked claims · 8/20 areas with a supported claim

Open the Money Route Finder after reviewing these evidence gaps →

Questions and answers

What has RTP Ledger checked about Shuffle?

The research record covers 20 areas: 5 documented, 6 partial and 9 unchecked. Each area shows its status, scope, date and linked source. The counts describe research coverage.

Who operates Shuffle, and can I open an account?

Legal identity: documented. Licence: documented. Country restrictions: documented. Registration and closure: not checked. A licence name does not confirm domain or country coverage.

What is known about Shuffle deposits, withdrawals, KYC and bonuses?

Payment catalogue: documented. Deposit terms: partially documented. Withdrawal terms: partially documented. KYC and source of funds: partially documented. Bonus terms: partially documented. A listed asset alone does not prove network, direction, limit or availability for your account.

How does Shuffle protect players, and what happens when something goes wrong?

Responsible-gambling controls: documented. RTP Ledger cashout test: partially documented. Complaint handling: not checked. Ownership links: not checked. A pending test has an unknown status.

Has RTP Ledger checked Shuffle games, RTP and fairness?

Game and RTP evidence: not checked. Reproducible fairness: not checked. Account and withdrawal security: not checked. Provider or catalogue data alone does not prove the configuration available in your account.

What is known about Shuffle support, product, VIP and privacy?

Support and escalation: partially documented. Product and user experience: not checked. VIP and loyalty: not checked. Privacy and data rights: not checked. Published availability and observed performance remain separate.

This review uses a shared method with 20 evidence areas. Each status describes research coverage within a stated scope. Affiliate status cannot change the evidence or its status. Read the complete methodology.

See how RTP Ledger selects sourcesReport a data issue

This page may earn a commission from a marked operator link. Evidence order and research states are independent of that relationship.

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