Bitstarz vs Roobet: the documented differences

Clause 1.2 of the terms names Gareton B.V. as the manager of BitStarz.com. The clause lists Curaçao registration number 160656. A separate homepage disclaimer for Luxembourg names a second company, Firmero Limited, for payments only.

Checked 2026-09-12

The footer names Raw Entertainment B.V., company number 157205, at Korporaalweg 10, Curaçao. The privacy policy (Section 1) restates the same name, number and address. The Curaçao Gaming Authority certificate independently names the same company and company number for roobet.com. The privacy policy footer also names a separate group company, Raw Entertainment Ltd, company number HE421735, registered in Limassol, Cyprus. That Cyprus company acts as a paying and operational agent for Raw Entertainment B.V. It is not the licensed operator.

Checked 2026-09-12

Clause 1.2 of the terms cites licence OGL/2024/165/0185 for Gareton B.V. The clause names the regulator as the Curaçao Gaming Authority. A Luxembourg-facing homepage disclaimer cites the same licence number under a different name, the Curaçao Gaming Control Board. RTP Ledger found no regulator certificate page for licence OGL/2024/165/0185. The Curaçao Gaming Control Board's bulk licence registry PDF is dated 2026-09-10. The registry PDF lists licence OGL/2024/165/0185 for Gareton B.V., company number 160656, with the status Indefinite.

Checked 2026-09-13

The footer states a licence from the Government of Curaçao under number OGL/2024/687/0427. The footer's certificate badge links to cert.gcb.cw, which redirects to the Curaçao Gaming Authority's certificate portal at cert.cga.cw. That certificate names roobet.com, Raw Entertainment B.V. and company number 157205. It shows licence number OGL/2024/687/0427, a grant date of 31/07/2024 and a current status of Active. Discrepancy: an earlier research pass recorded HTTP 403 Forbidden for the same footer link fetched without following the redirect. The 2026-09-12 re-check followed the redirect and reached HTTP 200 with the certificate text. This claim record does not explain why the two checks differ. The Curaçao Gaming Control Board's bulk licence registry PDF, dated 2026-09-10, lists the same licence number, company and company number with the status Indefinite.

Checked 2026-09-13

Clause 3.6 of the terms names 66 barred countries, from United States of America to Curacao. An earlier internal record put the count at 73. RTP Ledger did not resolve the difference.

Checked 2026-09-12

Terms clause 3.5 and the help centre's Restricted Regions article both name the same 25 territories as restricted. The first half is Aruba, Australia, Bonaire, Cuba, Curaçao, Cyprus, Gibraltar, Haiti, Iran, Iraq, Malta, Myanmar and the Netherlands. The second half is Nicaragua, North Korea, Saba, Saint Maarten, Saint Martin, South Sudan, Statia, Syria, the United States, the United Kingdom, Yemen and Zimbabwe. Discrepancy: the research note that accompanied this list counted 23 territories. Recounting the same quoted list on 2026-09-12 gives 25. This claim record uses the counted figure of 25 and does not otherwise resolve the note.

Checked 2026-09-12

Registration, verification stages, account currency and closure journey are not checked.

No dated source

Registration, verification stages, account currency and closure journey are not checked.

No dated source

The Payments page lists twelve crypto assets for deposit and withdrawal. USDT deposits work on the Tron, Ethereum and BNB Smart Chain networks. The page does not name a network for the other eleven assets.

Checked 2026-09-12

The crypto deposit article and the withdrawal fees article both list the same 11 assets for deposits and withdrawals. They are BTC, ETH (also on the Base and Arbitrum networks), LTC, USDT, USDC, XRP, TRX, DOGE, SOL, SUI and BNB. The deposit article warns that an unsupported cryptocurrency sent to a Roobet address is lost and is not credited. Discrepancy: the deposit article and the withdrawal article disagree on which of these assets need 1 confirmation and which need 3. The withdrawal article groups LTC with the 1-confirmation assets: BTC, LTC, XRP, TRX, DOGE. The deposit article groups LTC with the 3-confirmation assets: ETH, LTC, USDT, USDC. This claim record states both groupings and does not resolve the conflict.

Checked 2026-09-12

Each of the twelve crypto assets has its own minimum deposit and a 0% fee. The page shows Instant processing for every asset. An embedded currency configuration lists required confirmations per asset, from 1 to 25. The Instant label does not reflect a 25-confirmation wait for Binance Coin.

Checked 2026-09-12

The crypto deposit article states deposits are credited after 1 confirmation for BTC and XRP, or 3 confirmations for ETH, LTC, USDT and USDC. Confirmations are automatic, and there is no way to speed them up. The crypto withdrawal article separately states 1 confirmation for BTC, LTC, XRP, TRX and DOGE, or 3 confirmations for ETH, USDT and USDC. The two articles disagree specifically on LTC. Neither article, nor the terms, states a minimum deposit amount.

Checked 2026-09-12

The Payments page gives the same fee, speed and limits for twelve crypto assets. Clause 8.7.1 targets payout within 1 hour, but clause 8.7.8 also cites a 10-minute average. BitStarz and its payment processor charge no withdrawal fee under clause 8.7.10. Bank transfer payouts move in EUR within 3 to 10 banking days under clause 8.7.7. RTP Ledger has not withdrawn funds from a BitStarz test account. Processing time and effective fees stay unconfirmed by direct test. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-12

The crypto withdrawal article states a 100%-of-deposit wagering rule before a crypto withdrawal or tip is allowed. The withdrawal fees article states Roobet charges no withdrawal fee itself, only blockchain network fees, shown at the bottom of the withdrawal page. Terms clause 10.8 adds a 2% fee for each withdrawal beyond 10 within a rolling 30-day period. Terms clause 10.2 reserves the right to change the minimum withdrawal amount at any time. No fixed minimum figure is published on the pages checked. RTP Ledger has not observed a withdrawal on roobet.com, so processing time and effective fees are not established. Coverage gaps: first-party withdrawal processing observation.

Checked 2026-09-12

The Welcome Package spans the first four deposits and was live today. Page metadata names the package 5 BTC plus 200 free spins. The numbered bonus terms instead describe 180 free spins paid over 8 days. RTP Ledger did not resolve the difference between the two spin counts. The terms set a 40 times wagering requirement and a 7 day expiry. Coverage gaps: bonus.account_eligibility_and_expiry.

Checked 2026-09-12

The Rewards Explained article documents a 20% boost to Instant Rakeback for 72 hours through an affiliate code. The article does not state a deposit-match percentage, a wagering requirement, a maximum bonus amount or an expiry for a standing welcome offer. RTP Ledger records the offer as unverified until a page states the complete mechanics. Coverage gaps: bonus.economic_terms, bonus.account_eligibility_and_expiry.

Checked 2026-09-12

The terms require a government ID, a proof of payment and a proof of address. Clause 7.2.3 caps the proof of address at 90 days old. Clause 8.7.8 lets BitStarz require game-provider checks for a significant win, at its own discretion. No fixed withdrawal threshold is published. RTP Ledger has not run a test account on BitStarz. The verification trigger stage in practice stays unconfirmed. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-12

The Level 2 Verification article names the accepted documents: a passport, a driving licence, or a government-issued identification document. Terms clause 10.5 lets Roobet refuse withdrawals until identity is fully confirmed, and clause 4.9 lets Roobet request documents at any time. The KYC-AML-CFT policy states a general due-diligence practice at registration and during the ongoing relationship with the player. None of the pages checked states a withdrawal-amount threshold that triggers verification. RTP Ledger has not run a test account on roobet.com, so the stage at which verification is requested in practice is not established. Coverage gaps: observed KYC trigger and stage.

Checked 2026-09-12

BitStarz publishes a Wager Limit and a Loss Limit, both set daily, weekly or monthly. A Deposit Limit tool also exists for fiat currencies. The page states that crypto deposit limits cannot be enforced. A Cooling-Off period runs from 1 day to 6 months, with a 24-hour cancellation delay. A Self-Exclusion period runs from 1 day to several years and locks the account at once. The Play Safe page also offers self-exclusion by contacting support directly. The page links GamCare and GordonHouse directly. A third link, labeled Gam-Anon, points to a Gamblers Anonymous domain rather than the Gam-Anon domain.

Checked 2026-09-12

The Gambling Limits help article offers wager, loss and deposit limits. The periods are daily (24 hours), weekly (7 days) and monthly (30 days). Up to 3 limits can be active at the same time. The responsible gambling page offers self-exclusion for a maximum of 5 years or permanently, after a mandatory 24-hour cooldown step from Casino, Sportsbook, or both. The same page links to GamCare and responsiblegambling.org for outside help.

Checked 2026-09-12

RTP Ledger has not withdrawn funds from a BitStarz test account. Cashout speed and fees stay unobserved. Coverage gaps: cashout.first_party_observation.

No dated source

RTP Ledger has not withdrawn funds from a roobet.com test account, so cashout speed and fees are not observed. Coverage gaps: cashout.first_party_observation.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Complaint handling and resolution outcomes are not checked in a dated source record.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

Parent, sister-brand and material operating relationships are not checked.

No dated source

Clause 4.1 puts the duty on the player to check each game payout percentage. BitStarz does not publish RTP figures site-wide on the pages checked. Coverage gaps: game_rtp.stake_engine_catalogue_fields.

Checked 2026-09-12

Neither the terms nor the Games help collection, including the House Games article, states an RTP, house-edge or provably-fair figure. Terms clause 15.11 mentions a random number generator only when it voids a bet made in error. That clause is not a fairness disclosure. A dedicated roobet.com/fairness page exists. A scripted fetch of that page returns only a client-rendered app shell, so its content could not be confirmed either way on the check day. Coverage gaps: game_rtp.stake_engine_catalogue_fields.

Checked 2026-09-12

The homepage markets Provably Fair Games as a way to verify round outcomes. The page gives no seed, hash or algorithm detail behind the claim. Coverage gaps: fairness.published_algorithm, reproduced account-bet verification.

Checked 2026-09-12

Audit certificates and reproducible provably-fair implementations are not checked.

No dated source

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

Two-factor authentication (2FA), recovery and withdrawal-protection controls are not checked.

No dated source

Clause 12.2 offers live chat and email support. The clause states both channels run 24 hours a day, 7 days a week. The separate help-centre subdomain returned HTTP 403 to an automated fetch today. RTP Ledger has not timed a support request on BitStarz. Response times stay unconfirmed by direct test. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

Terms Section 25 lists support@roobet.com for general questions and CS@roobet.com for complaints. The live-support help article states that live chat support is available 24/7 and can be opened from the account menu. RTP Ledger has not timed a support request on roobet.com, so response times are not established. Coverage gaps: timestamped support-response test.

Checked 2026-09-12

Product catalogue, devices and observed usability defects are not checked.

No dated source

Product catalogue, devices and observed usability defects are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

VIP earning, tiers, expiry and withdrawal interactions are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source

Controller, collection, retention, transfers and deletion paths are not checked.

No dated source